Customer Reactions To Out Of Stock In Food Retail
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| Author | : Timo Handermann |
| Publisher | : BoD – Books on Demand |
| Total Pages | : 118 |
| Release | : 2023-07-21 |
| Genre | : Business & Economics |
| ISBN | : 3757830563 |
Due to various events, the availability of goods in retail is currently increasingly being restricted with the result that customers cannot find in food retail (FR) the products they wish to purchase because those products are sold out or not availa-ble for delivery. This situation is also termed Out of Stock (OoS). The reasons for the unavailability of products are often problems in connection with orders for goods, as well as the shelf-filling process within a store. According to literature, in those cases where a customer faces an OoS situation, the customer may postpone the purchase, purchase an alternate product, purchase the product in another store or not purchase at all. Depending on the customers reaction, this will result in a sales decline affecting the retailer and /or manufacturer differently. In these cases, customer reactions are influenced by various factors, such as brand loyalty, availa-bility of offered substitute products and many other factors. Within the scope of a survey, it was found that 36% of the customers predominantly reacted with the purchase of an alternate product of another brand to OoS. Also, 29% of the surveyed were willing to visit another store due to OoS.
| Author | : Katrijn Gielens |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 481 |
| Release | : 2018-08-31 |
| Genre | : Business & Economics |
| ISBN | : 1786430282 |
The advent of e-commerce and the rise of hard discounters have put severe pressure on traditional retail chains. Boundaries are blurring: traditional brick & mortar players are expanding their online operations and/or setting up their own discount banners, while the power houses of online retail are going physical, and hard discounters get caught up in the Wheel of Retailing. Even successful companies cannot sit back and rest, but need to prepare for the next wave of change. In the face of this complexity, it is all the more important to take stock of current knowledge, based on insights and experience from leading scholars in the field. What do we know from extant studies, and what are the ensuing best practices? What evolutions are ahead, and will current recipes still work in the future? This Handbook sheds light on these issues.
| Author | : John Fernie |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 280 |
| Release | : 2014-04-03 |
| Genre | : Business & Economics |
| ISBN | : 0749468246 |
The 21st century has witnessed important changes in retail logistics. Supply chain managers are presented with key challenges as retailers have recognised the strategic role that supply chains play in cost reduction and customer service. The 4th edition of Logistics and Retail Management has been substantially updated to take account of these recent developments in retail logistics. Logistics and Retail Management provides the most up-to-date thinking in retail supply chain management, reflecting the changing needs of the global marketplace and the challenges faced by retailers in the 21st century. With contributions from acclaimed academics and practitioners, it covers global logistics, fashion logistics, e-logistics and green supply chains. The 4th edition features brand new chapters on supply chain management in international fashion and corporate social responsibility in the textile supply chain.
| Author | : Manfred Krafft |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 458 |
| Release | : 2009-12-17 |
| Genre | : Business & Economics |
| ISBN | : 3540720030 |
With crisp and insightful contributions from 47 of the world’s leading experts in various facets of retailing, Retailing in the 21st Century offers in one book a compendium of state-of-the-art, cutting-edge knowledge to guide successful retailing in the new millennium. In our competitive world, retailing is an exciting, complex and critical sector of business in most developed as well as emerging economies. Today, the retailing industry is being buffeted by a number of forces simultaneously, for example the growth of online retailing and the advent of ‘radio frequency identification’ (RFID) technology. Making sense of it all is not easy but of vital importance to retailing practitioners, analysts and policymakers.
| Author | : Anna-Lena Sachs |
| Publisher | : Springer |
| Total Pages | : 126 |
| Release | : 2014-12-10 |
| Genre | : Business & Economics |
| ISBN | : 3319133055 |
This book addresses the challenging task of demand forecasting and inventory management in retailing. It analyzes how information from point-of-sale scanner systems can be used to improve inventory decisions, and develops a data-driven approach that integrates demand forecasting and inventory management for perishable products, while taking unobservable lost sales and substitution into account in out-of-stock situations. Using linear programming, a new inventory function that reflects the causal relationship between demand and external factors such as price and weather is proposed. The book subsequently demonstrates the benefits of this new approach in numerical studies that utilize real data collected at a large European retail chain. Furthermore, the book derives an optimal inventory policy for a multi-product setting in which the decision-maker faces an aggregated service level target, and analyzes whether the decision-maker is subject to behavioral biases based on real data for bakery products.
| Author | : Mark Wrice |
| Publisher | : Macmillan Education AU |
| Total Pages | : 404 |
| Release | : 2004 |
| Genre | : Business & Economics |
| ISBN | : 9780732991623 |
This second edition continues to provide an invaluable introduction to retail management concepts for those progressing into management levels of retailing. The book is a practical text for use in conjunction with the relevant curricula and competency-based training resources.
| Author | : David Marshall |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 350 |
| Release | : 1995-12-31 |
| Genre | : Business & Economics |
| ISBN | : 9780751402346 |
The provision of food for consumers is affected by factors concerned with a variety of disciplines such as technical feasibility, choice and environment. This book explores these factors.
| Author | : Don Lefever |
| Publisher | : |
| Total Pages | : 88 |
| Release | : 1972 |
| Genre | : Consumer cooperatives |
| ISBN | : |
| Author | : C. Donald J. Waters |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 468 |
| Release | : 2007 |
| Genre | : Business & Economics |
| ISBN | : 9780749448134 |
Taking a truly international perspective, this book outlines the current situation, and provides a wealth of useful ideas and practical information on all the current and future trends in logistics and distribution. This new edition contains new sections including logistics in China, central and eastern Europe.
| Author | : Greg Thain |
| Publisher | : John Wiley & Sons |
| Total Pages | : 178 |
| Release | : 2012-07-12 |
| Genre | : Business & Economics |
| ISBN | : 111837424X |
The sequel to the highly successful Store Wars: the battle for mindspace and shelfspace published in 1995. The new edition will retain all the strengths of the old book including a comprehensive and complex approach to the consumer & retail market and the interaction between FMCG retailers and manufacturers. The book will be thoroughly revised and updated and will consist of 4 main parts: A section on leading FMCG companies and brands (such as Coke, P&G, Unilever, Nestle, L'Oreal etc.), their marketing and branding strategies in the western markets (USA, Western Europe: UK, France, Germany and others). A section on leading retailers (Wal-Mart, Tesco, Carrefour etc.), their developments and expansion over the last 10 years. A section describing the interaction between retailers and manufacturers, including competition for end-consumers, trade marketing. A section covering the Emerging Markets—the retail landscape in the major developing economies, results of the expansion of major FMCG brands and western retail chains, challenges related to distribution and FMCG marketing in those countries. The book will also discuss the impact of the Global Crisis on the consumer and retail markets as well as predictions and prospects for the future.
