Customer Interaction And Customer Integration
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Empowering Brands with Customer Integration
| Author | : Jörg Sesselmann |
| Publisher | : Springer |
| Total Pages | : 108 |
| Release | : 2015-10-30 |
| Genre | : Business & Economics |
| ISBN | : 3658116390 |
Jörg Sesselmann presents the first comprehensive guide to customer integration from a branding perspective. The author establishes a classification of the vast landscape of co-creation, co-design, co-production, interactive value creation and mass customization and evaluates benefits and success factors for brands. He provides insight into leading case studies from the fast food, apparel and toy industry as well as practical implementation checklists and guidelines. The book provides thought-provoking impulse for marketing, brand management and strategy professionals as well as for researchers, lecturers and students.
Customer Relationship Management
| Author | : Roger J. Baran |
| Publisher | : Taylor & Francis |
| Total Pages | : 457 |
| Release | : 2016-12-08 |
| Genre | : Business & Economics |
| ISBN | : 1317419332 |
This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor’s manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.
A Risk-Benefit Perspective on Early Customer Integration
| Author | : Christoph Kausch |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 253 |
| Release | : 2007-08-02 |
| Genre | : Business & Economics |
| ISBN | : 379081962X |
Customer integration in the early innovation phase, considered the method of choice in theory and practice, has shown unexpected side effects that may even outweigh its recognized advantages. As a result, management needs to be able to assess in advance whether the involvement of customers will add overall value to an innovation project. This book develops a mathematical formula to support this decision.
A systematic literature review on customer integration in the new product development process
| Author | : Nele Heubeck |
| Publisher | : GRIN Verlag |
| Total Pages | : 41 |
| Release | : 2020-05-07 |
| Genre | : Business & Economics |
| ISBN | : 3346162583 |
Bachelor Thesis from the year 2018 in the subject Business economics - Customer Relationship Management, CRM, grade: 2,0, Saarland University, language: English, abstract: The present bachelor thesis aimes to make a systematic literature review on customer integration in the new product development process because no similar literature review on this topic has been available thus far. After explaining some theoretical background on innovation and customer engagement as a preamble of customer integration in the marketing theory, the research method was described, and the results were presented. There is also an explanation of reasons why customer integration is useful and rational and nowadays not a rare occurrence anymore. As results of the systematic review, different instruments on customer integration in the new product development were categorized and risks and benefits were mainly discussed. The implications of the thesis were that customer integration is beneficial at all, but a company has to evaluate possible risks and methods painstakingly.
Stakeholder Integration in Service Innovation
| Author | : Julia M. Jonas |
| Publisher | : Springer |
| Total Pages | : 222 |
| Release | : 2017-09-06 |
| Genre | : Business & Economics |
| ISBN | : 3658194634 |
Julia M. Jonas examines stakeholder integration and its’ dynamics in the setting of service innovation in IT and manufacturing firms. Applying a service-dominant logic theory approach, the multiple case study research describes the implementation of stakeholder integration with its’ complexity and challenges. The case analysis provides evidence how stakeholder integration is embedded in service systems, how it is influenced by the surrounding service systems and how it can create effects going beyond the integrated stakeholders.
Involving Customers in New Service Development
| Author | : Bo Edvardsson |
| Publisher | : World Scientific |
| Total Pages | : 333 |
| Release | : 2006 |
| Genre | : Business & Economics |
| ISBN | : 1860948898 |
This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services.Based on research carried out by several research groups around the world, as well as on illustrative cases, the book creates new actionable knowledge regarding customer-involvement which will be useful for both practitioners and scholars.Benefits for readers include: an understanding of the business potential of learning with customers and other users; an overview of the fields of new service development and customer-involvement with regard to concepts, theoretical frameworks, and models, in addition to strategies and techniques for involving users in fruitful ways during the innovation process; an illustration of the cases based on the results of empirical studies; and managerial implications and guidelines regarding how to manage customer-involvement during the different phases of the new service and business development process.
Customer Integration in Industrial Innovation Projects
| Author | : Patricia Sandmeier |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 280 |
| Release | : 2008-08-02 |
| Genre | : Business & Economics |
| ISBN | : 3834997463 |
Patricia Sandmeier demonstrates how a transfer of elements from Extreme Programming to the development practice of industrial products can improve customer integration activities in the product innovation process and the innovativeness of the resulting new products.
Customer Relationship Management
| Author | : |
| Publisher | : BoD – Books on Demand |
| Total Pages | : 98 |
| Release | : 2024-10-30 |
| Genre | : Business & Economics |
| ISBN | : 0850142490 |
Customer relationship management (CRM) has gone beyond traditional frameworks and immersed itself in innovative strategies. Customer Relationship Management - Contemporary Concepts and Strategies is a highly influential book. This book examines the dynamics in CRM due to cutting-edge technologies and human-centric approaches that redefine businesses’ engagement with their customers. Moreover, this book offers an all-inclusive view of the current and future topography by investigating the deep impact of emotional intelligence on customer loyalty and coupling the transformative power of AI. Further, we provide a robust guidebook for our readers by integrating theoretical foundations with practical applications. We provide an outline to businesses for effective CRM strategies and fostering sustainable customer relationships. This book also addresses CRM implementation across diverse markets and cultures by offering a unique perspective on the universal and adaptable nature of customer management strategies. The insights presented in this book are vital for businesspeople, managers, and researchers so that they may leverage CRM as a strategic tool for their respective success.
Winning at New Products
| Author | : Robert G. Cooper |
| Publisher | : Basic Books |
| Total Pages | : 587 |
| Release | : 2017-09-19 |
| Genre | : Business & Economics |
| ISBN | : 0465093337 |
For more than two decades, Winning at New Products has served as the bible for product developers everywhere. Robert G. Cooper demonstrates why consistent product development is vital to corporate growth and how to maximize your chances of success. Citing the author's most recent research, Winning at New Products showcases innovative practices by industry leaders to present a field-tested game plan for achieving product leadership. Cooper outlines specific strategies for making sound business decisions at every step-from idea generation to launch. This fully updated and expanded edition is an essential resource for product developers around the world. "This is a must read. There's so much new in this book, from how to generate the breakthrough ideas, picking the winners, and driving them to market successfully." -- Philip Kotler, Professor of International Marketing, Northwestern University, Kellogg School of Management
