Customer-focused Transit

Customer-focused Transit
Author: John F. Potts
Publisher: Transportation Research Board
Total Pages: 36
Release: 2002
Genre: Customer services
ISBN: 030906922X

This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.

Customer-focused Transit

Customer-focused Transit
Author: John F. Potts
Publisher: Transportation Research Board
Total Pages: 112
Release: 2002
Genre: Customer services
ISBN:

This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.

A Handbook

A Handbook
Author: Rebecca Elmore-Yalch
Publisher: Transportation Research Board
Total Pages: 218
Release: 1998
Genre: Transportation
ISBN: 9780309062725

Focuses on the status of market research as practiced in transit agencies and identifies major market issues confronting them. The handbook also evaluates market research strategies appropriate for transit and provides guidance to integrate and institutionalize market research into decision-making processes of transit agencies. Finally, it examines some institutional barriers that limit the use of market research.

The Future of Public Transportation

The Future of Public Transportation
Author: Paul Comfort
Publisher:
Total Pages: 425
Release: 2020-02-15
Genre:
ISBN:

"Paul Comfort is our industry's leader on what's coming next for mobility. After a thirty year career in public transportation operations and executive leadership, he now travels the globe hearing directly from our top CEOs on what's working, what's not and what's next. If anyone can pull together a compendium on the Future of Public Transportation, it's Paul and he's done so in this book. Congrats!" - Erinn Pinkerton, President and CEO of BC Transit. "With Paul's long and distinguished career in transportation as well as his current involvement in mobility through his podcast Transit Unplugged and other thought leadership, Paul is uniquely positioned to provide a clear eyed and expert view on the future of public transportation and what we as concerned stakeholders should be thinking about."-Blair Schlecter, VP of Economic Development and Govt. Affairs, Beverly Hills Chamber of Commerce "As a 38 year public transportation industry veteran, and former CEO and Chair of APTA, I can say that technology and mobility is adapting faster than ever to societal demands and technological abilities. Paul Comfort has his finger on the pulse of these fast changing developments and has pulled together for this book a top notch roster of executives from the public and private sector to provide their input."-Peter Varga, Former Chair American Public Transportation Association (APTA). This new book "The Future of Public Transportation" is written by transit industry leader Paul Comfort and over forty top public transport leaders, CEOs, futurists and associations. The book examines the transformations coming this decade for cities and the public transportation systems that serve them allowing readers to become more informed and ready for these changes. In the next few years technology enhancements will produce and expand game changing new mobility options such as autonomous vehicles on regular bus routes and Mobility-as-a-Service (MaaS) smart phone apps allowing passengers to plan, pay for and subscribe to a full menu of traditional public transit and private microtransit options for their travel. Cities will further regulate and optimize the rampant expansion of e-bikes and e-scooters. Mobile public transit fare paying options will expand including allowing the use of not only cell phone and tap and go credit cards but even wearable fare payment jewelry and watches. Traditional transit systems are rebooting their bus networks, adding in high frequency routes & reducing the friction that slows their buses by adding bus only lanes, transit signal priority (TSP) and electronic fare payment systems. TNCs have now entered the public mobility marketplace and are supplementing or replacing public transit services for many. Transit fleets are becoming greener shifting to zero emission fuels like electric or hydrogen, large multi-national firms are transforming how we build and operate new rail and other capital projects through Public Private Partnerships (P3). Hyperloop and air taxis are looking more like science than fiction. Cities are becoming "smart" and eliminating traffic in the public square or charging for its usage in peak times. Most transit software is moving to the cloud and privately-owned electric automobiles could be the autonomous taxicabs of tomorrow.All these trends & innovations in technology and business models are explored in depth in this book with the collaboration of thought leaders, industry associations, CEOs and the major companies that are creating and utilizing them. In the end, bold leaders will take us to new horizons as they always have, but they will do so using modern technology to move us in ways we never thought possible, and in the process, eliminate barriers that have too long stood in the way of true mobility for all. And THAT is the Future of Public Transportation.

Measuring Access to Public Transportation Services

Measuring Access to Public Transportation Services
Author:
Publisher:
Total Pages: 52
Release: 2005
Genre: Local transit accessibility
ISBN:

This report synthesizes knowledge from existing literature relating to the interpretation and measurement of transit service quality from a customer-oriented perspective. The focus is on the evaluation of fixed-route transit systems. In addition, the authors review earlier studies that offer conceptual and operational ways of identifying different transit submarkets, their characteristics, and their varying activity and mobility needs.

Human Transit

Human Transit
Author: Jarrett Walker
Publisher: Island Press
Total Pages: 256
Release: 2012-07-29
Genre: Transportation
ISBN: 1610911741

Public transit is a powerful tool for addressing a huge range of urban problems, including traffic congestion and economic development as well as climate change. But while many people support transit in the abstract, it's often hard to channel that support into good transit investments. Part of the problem is that transit debates attract many kinds of experts, who often talk past each other. Ordinary people listen to a little of this and decide that transit is impossible to figure out. Jarrett Walker believes that transit can be simple, if we focus first on the underlying geometry that all transit technologies share. In Human Transit, Walker supplies the basic tools, the critical questions, and the means to make smarter decisions about designing and implementing transit services. Human Transit explains the fundamental geometry of transit that shapes successful systems; the process for fitting technology to a particular community; and the local choices that lead to transit-friendly development. Whether you are in the field or simply a concerned citizen, here is an accessible guide to achieving successful public transit that will enrich any community.

Transforming Cities with Transit

Transforming Cities with Transit
Author: Hiroaki Suzuki
Publisher: World Bank Publications
Total Pages: 233
Release: 2013-01-22
Genre: Business & Economics
ISBN: 0821397508

'Transforming Cities with Transit' explores the complex process of transit and land-use integration and provides policy recommendations and implementation strategies for effective integration in rapidly growing cities in developing countries.

The Persona Lifecycle

The Persona Lifecycle
Author: John Pruitt
Publisher: Elsevier
Total Pages: 741
Release: 2010-08-04
Genre: Computers
ISBN: 0080455735

The Persona Lifecycle is a field guide exclusively focused on interaction design's most popular new technique. The Persona Lifecycle addresses the "how" of creating effective personas and using those personas to design products that people love. It doesn't just describe the value of personas; it offers detailed techniques and tools related to planning, creating, communicating, and using personas to create great product designs. Moreover, it provides rich examples, samples, and illustrations to imitate and model. Perhaps most importantly, it positions personas not as a panacea, but as a method used to complement other user-centered design (UCD) techniques including scenario-based design, cognitive walkthroughs and user testing. The authors developed the Persona Lifecycle model to communicate the value and practical application of personas to product design and development professionals. This book explores the complete lifecycle of personas, to guide the designer at each stage of product development. It includes a running case study with rich examples and samples that demonstrate how personas can be used in building a product end-to-end. It also presents recommended best practices in techniques, tools, and innovative methods and contains hundreds of relevant stories, commentary, opinions, and case studies from user experience professionals across a variety of domains and industries. This book will be a valuable resource for UCD professionals, including usability practitioners, interaction designers, technical writers, and program managers; programmers/developers who act as the interaction designers for software; and those professionals who work with developers and designers. Features* Presentation and discussion of the complete lifecycle of personas, to guide the designer at each stage of product development.* A running case study with rich examples and samples that demonstrate how personas can be used in building a product end-to-end. * Recommended best practices in techniques, tools, and innovative methods.* Hundreds of relevant stories, commentary, opinions, and case studies from user experience professionals across a variety of domains and industries.

Emerging New Paradigms

Emerging New Paradigms
Author: Transit Cooperative Research Program
Publisher: Transportation Research Board
Total Pages: 115
Release: 2003
Genre: Choice of transportation
ISBN: 0309087740

Describes how public transportation organizations have entered an era of fundamental change and examines how they are responding to dramatic new expectations and imperatives that have triggered the emergence of a "new paradigm" throughout business and industry worldwide.