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| Author | : |
| Publisher | : |
| Total Pages | : 265 |
| Release | : 2019-11 |
| Genre | : |
| ISBN | : 9781735314020 |
This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as a holistic and integrated set of eight core functions and offers frameworks for creating a new, or refining an existing, CX program.
| Author | : |
| Publisher | : |
| Total Pages | : |
| Release | : 2020-01-10 |
| Genre | : |
| ISBN | : 9781735314006 |
This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as a holistic and integrated set of six core functions and offers frameworks for creating a new, or refining an existing, customer experience (CX) management program.
| Author | : Alan Pennington |
| Publisher | : Pearson UK |
| Total Pages | : 189 |
| Release | : 2016-09-14 |
| Genre | : Business & Economics |
| ISBN | : 1292148489 |
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you’ll discover: Why customer experience is so important in business – and how it applies to you How to use customer experience tools in your business – step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical how-to guidance, there will be a range of examples of ‘thinking differently’ about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level. The full text downloaded to your computer. With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends Print 5 pages at a time Compatible for PCs and MACs No expiry (offline access will remain whilst the Bookshelf software is installed. eBooks are downloaded to your computer and accessible either offline through the VitalSource Bookshelf (available as a free download), available online and also via the iPad/Android app. When the eBook is purchased, you will receive an email with your access code. Simply go to http://bookshelf.vitalsource.com/ to download the FREE Bookshelf software. After installation, enter your access code for your eBook. Time limit The VitalSource products do not have an expiry date. You will continue to access your VitalSource products whilst you have your VitalSource Bookshelf installed.
| Author | : David D. Fish |
| Publisher | : |
| Total Pages | : 265 |
| Release | : 2021-03-05 |
| Genre | : |
| ISBN | : 9781665300759 |
| Author | : Chris Hallberg |
| Publisher | : Business Sergeant Books |
| Total Pages | : 216 |
| Release | : 2017-10-15 |
| Genre | : Industrial management |
| ISBN | : 9780999101803 |
There's a big difference between having a leadership title and being a confident, respected, and effective leader. Chris Hallberg's Business Sergeant's Field Manual is written for business owners and leaders who need a hand with the day to day rigors of operating a successful business. If you're committed to leading, then this book will help you get where you want to go, and it will give you the tools you need to get there. The Field Manual is a crucial weapon in the arsenal of any small business leader whose spirit is willing. Chris brings decades of military, paramilitary, and entrepreneurial management experience to bear and delivers a no-nonsense, easy-to-follow handbook full of operational advice that, if applied, will help you make the kind of change that can right a listing ship, or propel a fledgling startup into star-bound success. Inside you'll find 82 Real world lessons covering topics such as: Commitment * Leadership * Shared Vision Culture * Accountability * Marketing and Branding Sales and Sales Management * Understanding Financials * Execution Strategic Partners *Work-Life Balance *Downloadable Tools Chris Hallberg spends the majority of his time "In the trenches" helping business owners and their leaders execute their mission with military precision. He lives in Denver Colorado with his wife and two sons.
| Author | : Nihat Tavşan |
| Publisher | : Tasora Books |
| Total Pages | : 300 |
| Release | : 2018-05-07 |
| Genre | : Business & Economics |
| ISBN | : 9781934690956 |
We are passing through a paradigm shift and surviving in this upcoming paradigm doesn't seem possible through traditional marketing and management strategies. Today being brand is not a privilege any more, there are dozens of reliable brands almost in every industry. But still businesses need to differentiate and outperform the competition but how?
| Author | : Maurice Stewart |
| Publisher | : Gulf Professional Publishing |
| Total Pages | : 500 |
| Release | : 2012-10-10 |
| Genre | : Business & Economics |
| ISBN | : 0123970156 |
The majority of the cost-savings for any oil production facility is the prevention of failure in one of the production equipment such as pressure vessels. This book provides engineers with the advanced tools to alter, repair and re-rate pressure vessels using ASME, NBIC and API 510 codes and standards.
| Author | : E. Shashi Menon |
| Publisher | : Gulf Professional Publishing |
| Total Pages | : 577 |
| Release | : 1978-06-26 |
| Genre | : Technology & Engineering |
| ISBN | : 0123838541 |
Pipeline Planning and Construction Field Manual aims to guide engineers and technicians in the processes of planning, designing, and construction of a pipeline system, as well as to provide the necessary tools for cost estimations, specifications, and field maintenance. The text includes understandable pipeline schematics, tables, and DIY checklists. This source is a collaborative work of a team of experts with over 180 years of combined experience throughout the United States and other countries in pipeline planning and construction. Comprised of 21 chapters, the book walks readers through the steps of pipeline construction and management. The comprehensive guide that this source provides enables engineers and technicians to manage routine auditing of technical work output relative to technical input and established expectations and standards, and to assess and estimate the work, including design integrity and product requirements, from its research to completion. Design, piping, civil, mechanical, petroleum, chemical, project production and project reservoir engineers, including novices and students, will find this book invaluable for their engineering practices. Back-of-the envelope calculations Checklists for maintenance operations Checklists for environmental compliance Simulations, modeling tools and equipment design Guide for pump and pumping station placement
| Author | : Renee Evenson |
| Publisher | : AMACOM Div American Mgmt Assn |
| Total Pages | : 239 |
| Release | : 2011 |
| Genre | : Business & Economics |
| ISBN | : 0814416411 |
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
| Author | : Arthur V. Hill |
| Publisher | : FT Press |
| Total Pages | : 406 |
| Release | : 2012 |
| Genre | : Business & Economics |
| ISBN | : 0132883708 |
This is the perfect field manual for every supply chain or operations management practitioner and student. The field's only single-volume reference, it's uniquely convenient and uniquely affordable. With nearly 1,500 well-organized definitions, it can help students quickly map all areas of operations and supply chain management, and prepare for case discussions, exams, and job interviews. For instructors, it serves as an invaluable desk reference and teaching aid that goes far beyond typical dictionaries. For working managers, it offers a shared language, with insights for improving any process and supporting any training program. It thoroughly covers: accounting, customer service, distribution, e-business, economics, finance, forecasting, human resources, industrial engineering, industrial relations, inventory management, healthcare management, Lean Sigma/Six Sigma, lean thinking, logistics, maintenance engineering, management information systems, marketing/sales, new product development, operations research, organizational behavior/management, personal time management, production planning and control, purchasing, reliability engineering, quality management, service management, simulation, statistics, strategic management, systems engineering, supply and supply chain management, theory of constraints, transportation, and warehousing. Multiple figures, graphs, equations, Excel formulas, VBA scripts, and references support both learning and application. ... this work should be useful as a desk reference for operations management faculty and practitioners, and it would be highly valuable for undergraduates learning the basic concepts and terminology of the field. Reprinted with permission from CHOICE http: //www.cro2.org, copyright by the American Library Association.
