Customer Centric Project Management
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Author | : Elizabeth Harrin |
Publisher | : Routledge |
Total Pages | : 110 |
Release | : 2017-06-28 |
Genre | : |
ISBN | : 9781138461024 |
There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what �value� actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can�t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.
Author | : Mr Phil Peplow |
Publisher | : Gower Publishing, Ltd. |
Total Pages | : 137 |
Release | : 2012-11-01 |
Genre | : Business & Economics |
ISBN | : 1409483797 |
There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ‘value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.
Author | : Bruce T. Barkley |
Publisher | : McGraw Hill Professional |
Total Pages | : 660 |
Release | : 2001-07-03 |
Genre | : Business & Economics |
ISBN | : 9780071369824 |
Author | : Elizabeth Harrin |
Publisher | : Routledge |
Total Pages | : 166 |
Release | : 2017-03-02 |
Genre | : Business & Economics |
ISBN | : 1351946609 |
There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ’value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.
Author | : Richard C. Bernheim |
Publisher | : Multi-Media Publications Incorporated |
Total Pages | : 168 |
Release | : 2011-04-01 |
Genre | : Business & Economics |
ISBN | : 9781554891047 |
Research has shown that most projects fail not because of technological issues but, rather, issues related to people such as a lack of (or poor) communication, inadequate leadership, unclear lines of authority, and poor motivation. Dealing with individual behaviors, organizational culture, and internal politics can distract a project manager from value-added activities, leading to overwork, stress, and overall project chaos. Using three case studies to frame the analysis, this book illustrates the good, the bad, and the ugly sides of how people can affect a project's outcomes. It also explains the root causes of people issues and how to best deal with them while managing a project. Every project manager faces challenges when dealing with people. Read this book and learn how better to prevent these issues and how to resolve them when they do arrive.
Author | : Ivy F. Hooks |
Publisher | : Amacom Books |
Total Pages | : 314 |
Release | : 2001 |
Genre | : Business & Economics |
ISBN | : 9780814405680 |
This is a guide to eliminating the waste of time, money and effort resulting from poor product development. It provides product definition requirements needed at the start of any product development process.
Author | : Minwir Al-Shammari |
Publisher | : Information Science Reference |
Total Pages | : 315 |
Release | : 2011-07-01 |
Genre | : Customer relations |
ISBN | : 9781613500910 |
"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies"--Provided by publisher.
Author | : Jack Ferraro |
Publisher | : AMACOM Div American Mgmt Assn |
Total Pages | : 257 |
Release | : 2012 |
Genre | : Business & Economics |
ISBN | : 0814417361 |
A seasoned project management consultant introduces critical project management skills, tools and techniques. Includes case studies, checklists and exercises.
Author | : R. C. Mishra |
Publisher | : New Age International |
Total Pages | : 17 |
Release | : 2006 |
Genre | : Project management |
ISBN | : 8122416160 |
The Self Contained Text Attempts To Provide A Broad Foundation To The Project Management Aspects To Bridge The Gap Between The Students And The Professionals. In Doing So, It Discusses Fairly Extensively, The Basic Of Project Management And Treats Systematically And Comprehensively, The Various Parameters Such As Feasibility Study And Structuring And Controlling The Most Important Resources Of The Project. The Role Of The Project Manager In Project Direction, Coordination And Control Has Been Elaborated At Length. Network Concepts Used In Project Management Forms An Important Part Of This Book. Numerous Worked Out Real Life Problems Illustrate The Application Of The Theories Considered.In Consonance With The Growth Of Industry And Its Modernization, And The Need To Minimize The Time Required For Completion Of The Project Advances In Project Management Have Been Included.Replete With Line Diagrams, This Elegant Volume Will Serve As An Excellent Text For The Undergraduate In Mechanical/Production/Industrial Engineering, And Would Be Of Immense Value To The Professional Project Managers.
Author | : Marc Resch |
Publisher | : J. Ross Publishing |
Total Pages | : 273 |
Release | : 2011-06-15 |
Genre | : Business & Economics |
ISBN | : 1604270640 |
In today's challenging commercial environment, many business projects are now categorized as strategic investment with the primary concern being value impact on an organization's bottom line. This title equips project managers with the skills necessary to effectively manage projects as strategic investments.