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| Author | : Hugh Beyer |
| Publisher | : Morgan Kaufmann |
| Total Pages | : 498 |
| Release | : 1998 |
| Genre | : Computers |
| ISBN | : 1558604111 |
This is the only book that describes a complete approach to customer-centered design, from customer data to system design. Readers will be able to develop the work models that represent all aspects of customer work practices.
| Author | : Ivy F. Hooks |
| Publisher | : Amacom Books |
| Total Pages | : 314 |
| Release | : 2001 |
| Genre | : Business & Economics |
| ISBN | : 9780814405680 |
This is a guide to eliminating the waste of time, money and effort resulting from poor product development. It provides product definition requirements needed at the start of any product development process.
| Author | : |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2011 |
| Genre | : Community development |
| ISBN | : 9780984645701 |
The HCD Toolkit was designed specifically for NGOs and social enterprises that work with impoverished communities in Africa, Asia, and Latin America.
| Author | : Tim Brown |
| Publisher | : Harper Collins |
| Total Pages | : 278 |
| Release | : 2009-09-29 |
| Genre | : Business & Economics |
| ISBN | : 0061937746 |
In Change by Design, Tim Brown, CEO of IDEO, the celebrated innovation and design firm, shows how the techniques and strategies of design belong at every level of business. Change by Design is not a book by designers for designers; this is a book for creative leaders who seek to infuse design thinking into every level of an organization, product, or service to drive new alternatives for business and society.
| Author | : Chris Calori |
| Publisher | : John Wiley & Sons |
| Total Pages | : 322 |
| Release | : 2015-06-02 |
| Genre | : Architecture |
| ISBN | : 1118692993 |
A new edition of the market-leading guide to signage and wayfinding design This new edition of Signage and Wayfinding Design: A Complete Guide to Creating Environmental Graphic Design Systems has been fully updated to offer you the latest, most comprehensive coverage of the environmental design process—from research and design development to project execution. Utilizing a cross-disciplinary approach that makes the information relevant to architects, interior designers, landscape architects, graphic designers, and industrial designers alike, the book arms you with the skills needed to apply a standard, proven design process to large and small projects in an efficient and systematic manner. Environmental graphic design is the development of a visually cohesive graphic communication system for a given site within the built environment. Increasingly recognized as a contributor to well-being, safety, and security, EGD also extends and reinforces the brand experience. Signage and Wayfinding Design provides you with Chris Calori's proven "Signage Pyramid" method, which makes solving complex design problems in a comprehensive signage program easier than ever before. Features full-color design throughout with 100+ new images from real-world projects Provides an in-depth view of design thinking applied to the EGD process Explains the holistic development of sign information, graphic, and hardware systems. Outlines the latest sign material, lighting, graphic application, and digital communication technologies Highlights code and updated ADA considerations If you're a design professional tasked with communicating meaningful information in the built environment, this vital resource has you covered.
| Author | : IDEO (Firm) |
| Publisher | : |
| Total Pages | : 189 |
| Release | : 2015-03-15 |
| Genre | : Community development |
| ISBN | : 9780991406319 |
| Author | : Jay R. Galbraith |
| Publisher | : John Wiley & Sons |
| Total Pages | : 208 |
| Release | : 2011-01-06 |
| Genre | : Business & Economics |
| ISBN | : 1118046862 |
Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
| Author | : Jim Kalbach |
| Publisher | : "O'Reilly Media, Inc." |
| Total Pages | : 652 |
| Release | : 2016-04-25 |
| Genre | : Computers |
| ISBN | : 1491923482 |
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions. Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you’re armed with this data, you can provide users with real value. Mapping Experiences is divided into three parts: Understand the underlying principles of diagramming, and discover how these diagrams can inform strategy Learn how to create diagrams with the four iterative modes in the mapping process: setting up a mapping initiative, investigating the evidence, visualizing the process, and using diagrams in workshops and experiments See key diagrams in action, including service blueprints, customer journey maps, experience maps, mental models, and spatial maps and ecosystem models
| Author | : LUMA Institute |
| Publisher | : |
| Total Pages | : 85 |
| Release | : 2012-07-15 |
| Genre | : Design |
| ISBN | : 9780985750909 |
This is your essential resource for innovation. It's a collection of methods for practicing Human-Centered Designthe discipline of developing solutions in the service of people.The thirty-six methods in this handbook are organized by way of three key design skills: Looking, Understanding and Making.We invite you to develop these skills in earnest and work with others to bring new and lasting value to the world.
| Author | : Peter Fader |
| Publisher | : |
| Total Pages | : 128 |
| Release | : 2012 |
| Genre | : Business planning |
| ISBN | : |
Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.
