Current Technologies Employed In E Commerce Customer Service By Leading Players
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| Author | : Dr. V.V.L.N. Sastry |
| Publisher | : Idea Publishing |
| Total Pages | : 114 |
| Release | : 2020-03-25 |
| Genre | : Business & Economics |
| ISBN | : |
E-commerce customer service technologies adopted by businesses help them present their customers with the information they want quickly, take responsibility for their actions, communicate specific solutions to customers, and maintain their competitive edge. Evidently, different e-commerce customer technologies have different strengths and deficiencies. Principally, this book zeroes in on the strengths and downsides of the e-commerce customer service technologies used by Adidas, Standard Bank, and Coca-Cola currently, comparing the technologies critically. They use the Salesforce Commerce Cloud, Acquire, and Get Satisfaction e-commerce customer service technologies respectively. If a business is required to adopt Get Satisfaction, Acquire, or Salesforce Commerce Cloud as its e-commerce customer technology, it should consider each of the options’ capabilities and deficiencies. Get Satisfaction and Salesforce Commerce Cloud, unlike Acquire, enable businesses build online customer communities. Salesforce Commerce Cloud and Acquire, unlike Get Satisfaction have analytics capabilities, which are rather important to support organizations, including businesses that offer customer support. Salesforce Commerce Cloud and Acquire, unlike Get Satisfaction, help businesses offer consistent customer experiences over varied channels - one of the most critical differentiating factor for retail businesses presently is shopping experience. Acquire and Salesforce Commerce Cloud, unlike Get Satisfaction, assist businesses in integrating customer data.
| Author | : V.V.L.N. Sastry |
| Publisher | : |
| Total Pages | : 95 |
| Release | : 2019 |
| Genre | : |
| ISBN | : |
The e-commerce customer service technologies adopted by businesses help them present their customers with the information they want quickly, take responsibility for their actions, communicate specific solutions to customers, and maintain their competitive edges. Evidently, different e-commerce customer technologies have different strengths and different deficiencies. Principally, this research study zeroes in on the strengths and downsides of the e-commerce customer service technologies used by Adidas, Standard Bank, and Coca-Cola currently, comparing the technologies critically. They use the Salesforce Commerce Cloud, Acquire, and Get Satisfaction e-commerce customer service technologies respectively. If a business is required to adopt Get Satisfaction, Acquire, or Salesforce Commerce Cloud as its e-commerce customer technology, it should consider each of the options' capabilities and deficiencies. Get Satisfaction and Salesforce Commerce Cloud, unlike Acquire, enable businesses build online customer communities. Salesforce Commerce Cloud and Acquire, unlike Get Satisfaction have analytics capabilities, which are rather important to support organizations, including businesses that offer customer support. Salesforce Commerce Cloud and Acquire, unlike Get Satisfaction, help businesses' offer consistent customer experiences over varied channels - one of the most critical differentiating factor for retail businesses presently is shopping experience. Acquire and Salesforce Commerce Cloud, unlike Get Satisfaction, assists businesses in integrating customer data.
| Author | : Rick DeLisi |
| Publisher | : John Wiley & Sons |
| Total Pages | : 262 |
| Release | : 2021-08-31 |
| Genre | : Business & Economics |
| ISBN | : 1119841909 |
Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.
| Author | : Nripendra P. Rana |
| Publisher | : Springer Nature |
| Total Pages | : 337 |
| Release | : 2019-11-11 |
| Genre | : Business & Economics |
| ISBN | : 3030243745 |
This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.
| Author | : Dr. G. Suresh |
| Publisher | : Thakur Publication Private Limited |
| Total Pages | : 274 |
| Release | : 2022-12-01 |
| Genre | : Education |
| ISBN | : 9354804551 |
Discover the comprehensive ‘Operations Management’ e-Book designed specifically for MBA II Sem students at Anna University, Chennai. Published by Thakur Publications, this essential resource offers in-depth insights, practical strategies, and real-world case studies to enhance your understanding of operations management principles. Master the art of optimizing processes, improving productivity, and achieving operational excellence with this must-have e-Book for MBA students. Get your copy today and gain a competitive edge in the world of business.
| Author | : Hamid Etemad |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 299 |
| Release | : 2004-01-01 |
| Genre | : Business & Economics |
| ISBN | : 1845421558 |
The drivers of globalization are removing the barriers that segregated the competitive space of the small and large firms in the past. It is becoming increasingly difficult for independent small firms to thrive in their traditional markets unless they are globally competitive. Managing an enterprise's commercial, industrial and political relations well, regardless of size and location, is the essence of the entrepreneurial challenge in this competitive arena. Small and medium size enterprises (SMEs) often face very different issues than large multinational enterprises do when confronting internationalization. This volume provides an in-depth discussion of these challenges. The contributors to this volume explore the emerging patterns of SME growth and international expansion in response to the evolving competitive environment, dynamics of competitive behavior, entrepreneurial processes and formulation of strategy. They examine the basis and requirements of growth and expansion from three perspectives: the rapidly-changing environment in which business is conducted, entrepreneurial characteristics, and the evolving strategic and competitive response to this changing business environment. Business leaders, scholars and students interested in international business and entrepreneurship will welcome this volume.
| Author | : S. Rao Vallabhaneni |
| Publisher | : John Wiley & Sons |
| Total Pages | : 1200 |
| Release | : 2021-01-13 |
| Genre | : Business & Economics |
| ISBN | : 1119753368 |
Get effective and efficient instruction on all CIA business knowledge exam competencies in 2021 Updated for 2021, the Wiley CIA Exam Review 2021, Part 3 Business Knowledge for Internal Auditing offers readers a comprehensive overview of the internal auditing process as set out by the Institute of Internal Auditors. The Exam Review covers the four domains tested by the Certified Internal Auditor exam, including: Business acumen Information security Information technology Financial management The Wiley CIA Exam Review 2021, Part 3 Business Knowledge for Internal Auditing is a perfect resource for candidates preparing for the CIA exam. It provides an accessible and efficient learning experience for students regardless of their current level of proficiency.
| Author | : S. Rao Vallabhaneni |
| Publisher | : John Wiley & Sons |
| Total Pages | : 1091 |
| Release | : 2021-10-19 |
| Genre | : Business & Economics |
| ISBN | : 1119846218 |
Complete exam review for the third part of the Certified Internal Auditor exam The Wiley CIA 2022 Part 3 Exam Review: Business Knowledge for Internal Auditing offers students preparing for the Certified Internal Auditor 2022 exam complete coverage of the business knowledge portion of the test. Entirely consistent with the guidelines set by the Institute of Internal Auditors (IIA), this resource covers each of the four domains explored by the test, including: Business acumen. Information security. Information technology. Financial management. This reference provides an accessible and efficient learning experience for students, regardless of their current level of comfort with the material.
| Author | : Wang, John |
| Publisher | : IGI Global |
| Total Pages | : 450 |
| Release | : 2012-04-30 |
| Genre | : Business & Economics |
| ISBN | : 1466609192 |
"This book has compiled chapters from experts from around the world in the field of supply chain management and provides a vital compendium of the latest research, case studies, frameworks, methodologies, architectures, and best practices within the field of supply chain management"--Provided by publisher.
| Author | : S. Rao Vallabhaneni |
| Publisher | : John Wiley & Sons |
| Total Pages | : 1091 |
| Release | : 2022-11-15 |
| Genre | : Business & Economics |
| ISBN | : 1119987202 |
WILEY CIA EXAM REVIEW 2023 THE SELF-STUDY SUPPORT YOU NEED TO PASS THE CIA EXAM Part 3: Business Knowledge for Internal Auditing Provides comprehensive coverage based on the exam syllabus, along with multiple-choice practice questions with answers and explanations Explains business acumen in relation to internal auditing Prepares candidates for testing on information security and information technology Includes pertinent test-preparation content on financial management Features a glossary of CIA Exam terms—a good source for candidates preparing for and answering the exam questions Assists the CIA Exam candidate in successfully preparing for the exam Based on the CIA body of knowledge developed by The Institute of Internal Auditors (IIA), Wiley CIA Exam Review 2023 Part 3 provides a student-focused and learning-oriented experience for CIA candidates. Passing the CIA Exam on your first attempt is possible. We’d like to help. Thoroughly covers topics on the exam structure, based on the current syllabus.
