Cultivating Civility

Cultivating Civility
Author: Jo Henry
Publisher: American Library Association
Total Pages: 304
Release: 2020-04-08
Genre: Language Arts & Disciplines
ISBN: 0838947239

Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.

Uncommon Decency

Uncommon Decency
Author: Richard J. Mouw
Publisher: InterVarsity Press
Total Pages: 188
Release: 2011-08-29
Genre: Religion
ISBN: 0830869069

Few if any people in the evangelical world have conversed as widely and sensitively as Richard Mouw. That's why Mouw can write here so wisely and helpfully about what Christians can appreciate about pluralism, the theological basis for civility, and how we can communicate with people who disagree with us on the issues that matter most.

Cultivating Civility

Cultivating Civility
Author: Jo Henry
Publisher: American Library Association
Total Pages: 231
Release: 2020-04-08
Genre: Language Arts & Disciplines
ISBN: 0838947247

Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints—individual, team, leader, and organization—focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library’s success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.

The Culture Engine

The Culture Engine
Author: S. Chris Edmonds
Publisher: John Wiley & Sons
Total Pages: 276
Release: 2014-09-22
Genre: Business & Economics
ISBN: 1118947320

An organizational "North Star," codifying valued behaviors for optimal performance The Culture Engine shows leaders how to create a high performing, values aligned culture through the creation of an organizational constitution. With practical step-by-step guidance, readers learn how to define their organization's culture, delineate the behaviors that contribute to greater performance and greater engagement, and draft a document that codifies those behaviors into a constitution that guides behavior towards an ideal: a safe, inspiring workplace. The discussion focuses on people, including who should be involved at the outset and how to engage employees from start to finish, while examples of effective constitutions provide guidance toward drafting a document that can actualize an organization's potential. Culture drives everything that happens in an organization day to day, including focus, priorities, and the treatment of employees and customers. A great culture drives great performance, and can help attract and retain great talent. But a great culture isn't something that evolves naturally. The Culture Engine is a guide to strategically planning a culture by compiling the company's guiding principles and behaviors into an organizational constitution. Decide which behaviors and attitudes are desired in the organization Secure leader commitment to planning, drafting, and implementing the document Learn the most effective way to socialize the draft statement and get everyone on board Model desired behaviors to boost employee engagement throughout the process Organizational culture is not an amorphous thing – it comes down from the top, inspired and exemplified by the leadership. It can steer a company up or down, keep it on mission or force it off-course. For an organization to fulfill its potential, the culture must be on-point, truly reflecting the heart of the company from leaders to team members across the company. The Culture Engine helps leaders define the playing field, pushing performance to the next level.

The Dysfunctional Library

The Dysfunctional Library
Author: Jo Henry
Publisher: American Library Association
Total Pages: 306
Release: 2017-12-12
Genre: Language Arts & Disciplines
ISBN: 0838916708

By tackling the dysfunctional library head on, managers as well as library workers who find themselves in a toxic situation will be poised to better meet library goals and move the library forward.

Save Our City

Save Our City
Author: Diane Kalen-Sukra
Publisher:
Total Pages:
Release: 2019-04-08
Genre:
ISBN: 9781926843421

At a time when incivility appears to be on the rise and increasingly tolerated, Diane Kalen-Sukra's new book, Save Your City, is a vital call to action for communities and leaders everywhere. The book takes readers from the very beginning of democracy to the challenges being addressed by communities today. This special Municipal World edition contains a forward by George B. Cuff and an exclusive companion workbook.

Mastering Civility

Mastering Civility
Author: Christine Porath
Publisher: Hachette UK
Total Pages: 176
Release: 2016-12-27
Genre: Business & Economics
ISBN: 1455568996

"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Effective Difficult Conversations

Effective Difficult Conversations
Author: Catherine B. Soehner
Publisher: American Library Association
Total Pages: 154
Release: 2016-11-11
Genre: Language Arts & Disciplines
ISBN: 0838915272

Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

The Six-Step Guide to Library Worker Engagement

The Six-Step Guide to Library Worker Engagement
Author: Elaina Norlin
Publisher: ALA Editions
Total Pages: 144
Release: 2021-06-14
Genre: Language Arts & Disciplines
ISBN: 9780838947982

Offering proven strategies alongside recommended action points in each chapter, this resource guides managers and administrators through developing and maintaining a more engaged and diverse workplace.

Fundamentals for the Academic Liaison

Fundamentals for the Academic Liaison
Author: Richard Moniz
Publisher: American Library Association
Total Pages: 209
Release: 2014-03-21
Genre: Language Arts & Disciplines
ISBN: 083891988X

A core resource for any LIS student or academic librarian serving as a liaison, this handbook lays out the comprehensive fundamentals of the discipline, helping librarians build the confidence and cooperation of the university faculty in relation to the library.