Leading Loyalty

Leading Loyalty
Author: Sandy Rogers
Publisher: AMACOM
Total Pages: 223
Release: 2019-04-16
Genre: Business & Economics
ISBN: 0814439608

In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.

Legacy and the Double

Legacy and the Double
Author: Kobe Bryant
Publisher: Granity Studios
Total Pages: 240
Release: 2021-08-24
Genre: Juvenile Fiction
ISBN: 194952020X

Kobe Bryant’s legacy of uplifting and inspiring young athletes continues in this highly anticipated follow-up to the #1 New York Times bestseller Legacy and the Queen. Legacy Petrin is a national tennis champion, but she doesn’t feel like one. At the orphanage where she grew up, far from the city where she learned to shine, Legacy struggles to focus on her training. Her famous magical inner light dims and darkens until she barely recognizes herself. Then a girl who looks exactly like Legacy—same burlap dress, same signature glow—starts playing in Legacy’s name. She wins matches in the city, makes charming speeches in support of “Queen” Silla, and gains a devoted following. Soon, Silla issues a decree against impersonating champions, which means that the real Legacy could be arrested simply for looking like herself. To reclaim her name and her identity, Legacy has no choice but to compete in disguise . . . until she can rise through the ranks, face off against her imposter, and prove that she is the one and only Legacy Petrin—a champion who was born to shine.

Genocidal Legacy

Genocidal Legacy
Author: Jean Ovide Bourdeau
Publisher: Trafford Publishing
Total Pages: 668
Release: 2005
Genre: Fiction
ISBN: 1412050782

An ethical standard for people whose rights are trampled upon due to programs of terror meant specifically for them as groups... begging us to remove ourselves from that conundrum.

Loser Sons

Loser Sons
Author: Avital Ronell
Publisher: University of Illinois Press
Total Pages: 210
Release: 2012-01-30
Genre: Literary Criticism
ISBN: 0252093704

There are sons who grow up unhappily believing that no matter what they do, they cannot please their fathers. Often unable to shed their sense of lifelong failure, either they give up and suffer in a permanent sulk, or they try with all their might to prove they are worth something after all. These are the "loser sons," a group of historical men as varied as President George W. Bush, Osama bin Laden, and Mohammed Atta. Their names quickly illustrate that not only are their problems serious, but they also make serious problems for others, expanding to whole nations. When God is conceived and inculcated as an angry and impossible-to-please father, the problems can last for generations. In Loser Sons, Avital Ronell draws on current philosophy, literary history, and political events to confront the grim fact that divested boys become terrifying men. This would be old news if the problem didn't recur so often with such disastrous consequences. Looking beyond our current moment, she interrogates the problems of authority, paternal fantasy, and childhood as they have been explored and exemplified by Franz Kafka, Goethe's Faust, Benjamin Franklin, Jean-François Lyotard, Hannah Arendt, Alexandre Kojève, and Immanuel Kant. Brilliantly weaving these threads into a polyvocal discourse, Ronell shows how, with their arrays of powerful symbols, ideologies of all sorts perpetuate the theme that while childhood represents innocence, adulthood entails responsible cruelty. The need for suffering--preferably somebody else's--has become a widespread assumption, not only justifying abuses of authority, but justifying authority itself. Shockingly honest, Loser Sons recognizes that focusing on the spectacular catastrophes of modernity might make writer and reader feel they're engaged in something important, while in fact what they are engaged in is still only spectacle. To understand the implications of her insights, Ronell addresses them directly to her readers, challenging them to think through their own notions of authority and their responses to it.