Consumer Rights and Protection in India

Consumer Rights and Protection in India
Author: Mohammed Kamalun Nabi
Publisher:
Total Pages: 0
Release: 2015
Genre: Consumer protection
ISBN: 9788177084009

Consumer protection policies create an environment whereby the clients and customers receive satisfaction from the delivery of goods and services. One of the disquieting features of India's democracy is that an average Indian consumer continues to be in a pitiable condition due to poverty, illiteracy, ignorance, and general apathy. Adulterated food, spurious medicines, and sub-standard domestic appliances are pushed over the counter with ease. Unethical advertisements appear in print and electronic media. When it became imperative to protect the consumers from sub-standard goods and deficient services, and also provide relief by way of compensation, India's Consumer Protection Act was enacted in 1986. The objective of this Act is to offer better protection to the country's consumers against the fraudulent practices of suppliers. The Act provides for effective safeguards for consumers against various types of exploitation and unfair dealings, relying on mainly compensatory rather than punitive or preventive approach. This book examines the rights of consumers and the protective measures adopted in India and other countries. It specifically deals with the statutory measures for redressal of consumer grievances provided under the Consumer Protection Act, 1986. [Subject: India Studies, Economics, Business]

Consumer Policy Toolkit

Consumer Policy Toolkit
Author: OECD
Publisher: OECD Publishing
Total Pages: 126
Release: 2010-07-09
Genre:
ISBN: 9264079661

This book examines how markets have evolved and provides insights for improved consumer policy making. It explores, for the first time, how what we have learned through the study of behavioural economics is changing the way policy makers are addressing problems.

Consumer Rights and Awareness

Consumer Rights and Awareness
Author: Mohamed Nazer
Publisher: Discovery Publishing House Pvt Limited
Total Pages: 340
Release: 2016-04
Genre: Consumer education
ISBN: 9789350560693

In the developing country like India, measures for consumer protection are very much required. The illiteracy and ignorance of the majority of consumers both in the rural and urban areas provide opportunities for business communities to follow unfair trade practices. These have to be curtailed through various measures of the Government and other non-Governmental organisations. Of the various legal remedies available, the principle legal protection is the Consumer Protection Act, 1986. Under this Act, the consumer gets opportunities to entrust his grievances through the consumer forums organised at the District, State and National levels and other voluntary consumer organisations. The Consumer awareness, protection and preservation of consumer rights and well analyzed in this book.

Personal Data in Competition, Consumer Protection and Intellectual Property Law

Personal Data in Competition, Consumer Protection and Intellectual Property Law
Author: Mor Bakhoum
Publisher: Springer
Total Pages: 569
Release: 2018-11-02
Genre: Law
ISBN: 3662576465

This book analyses the legal approach to personal data taken by different fields of law. An increasing number of business models in the digital economy rely on personal data as a key input. In exchange for sharing their data, online users benefit from personalized and innovative services. But companies’ collection and use of personal data raise questions about privacy and fundamental rights. Moreover, given the substantial commercial and strategic value of personal data, their accumulation, control and use may raise competition concerns and negatively affect consumers. To establish a legal framework that ensures an adequate level of protection of personal data while at the same time providing an open and level playing field for businesses to develop innovative data-based services is a challenging task.With this objective in mind and against the background of the uniform rules set by the EU General Data Protection Regulation, the contributions to this book examine the significance and legal treatment of personal data in competition law, consumer protection law, general civil law and intellectual property law. Instead of providing an isolated analysis of the different areas of law, the book focuses on both synergies and tensions between the different legal fields, exploring potential ways to develop an integrated legal approach to personal data.

Consumer Awareness and Consumer Protection

Consumer Awareness and Consumer Protection
Author: Parkash Chandel
Publisher: Createspace Independent Publishing Platform
Total Pages: 384
Release: 2018-07-17
Genre:
ISBN: 9781723301100

Consumer protection has become the topic of debate at all levels. The reason behind this has been the lack of awareness of consumers and the malpractices of the business world. In order to maximize profits, many businessmen exploit consumers by supplying poor qual-ity goods at higher prices. They adopt unfair trade practices such as adulteration, boarding, black-marketing, etc. As a result, consumers do not get value for their money. Big business houses use their power for private gain and to the detriment of consumers. Consumers are exposed to physical, environmental and other hazards. They need to be protected from spurious, duplicate and adulterated products, pollution of air, water and noise, and misleading advertising. Consumer protection, however, is only possible if two steps are taken. First is to frame rules, legislations and set up machinery like courts to assure that laws are implemented in their true spirits. Second is to make the stakeholders aware of such laws so that they might defend themselves when required. Keeping these two steps in mind, this study has been undertaken. It covers the evaluation of consumer protection machinery and assesses the level of awareness of consumers in Himachal Pradesh. A brief outline of the thesis is as below. Chapter - I deals with the introduction to consumer protection. It discusses the meaning of consumer, consumer protection, and consumerisms. It also discusses the consumer's rights, needs, and consumer's responsibilities. Chapter - II reviews the literature concerning the problem at hand. It also presents a picture of research design formulated for the present research work. It discusses the selection of the problem, importance, scope, objectives, hypotheses and research methodology of the present study. Finally, the limitations and the future scope of study have been shown. Chapter - III discusses consumerism and consumer protection movements at the international and national level. Chapter - IV is an attempt to examine various legislations for consumer protection at the international level as well at the national level in India. Chapter - V reviews the frameworks for consumer dispute resolution and redress in India. Chapter - VI examines the organizational setup for the consumer protection along with its evaluation in Himachal Pradesh. Chapter - VII deals with the analyses of opinion and perception about consumer awareness and consumer alertness with regard to consumer protection. Chapter - VIII highlights the summary and major findings of the study. It also explains suggestions to improve the implementation of consumer protection laws and awareness among people.

OECD Recommendation of the Council on Consumer Protection in E-Commerce

OECD Recommendation of the Council on Consumer Protection in E-Commerce
Author: OECD
Publisher: OECD Publishing
Total Pages: 24
Release: 2016-05-12
Genre:
ISBN: 9264255257

The OECD has revised its Recommendation on Consumer Protection in E-commerce in order to adapt consumer protection to the current environment and reinforce fair business practices, information disclosures, payment protections, dispute resolution and education.

An Aware Consumer

An Aware Consumer
Author: B.Vaidyanathan
Publisher: Notion Press
Total Pages: 134
Release: 2017-08-30
Genre: Law
ISBN: 1947498290

Mr. B.Vaidyanathan, a Chemical Engineer by profession, and Chief Mentor, Consumer Protection Council, Rourkela, has been associated with the Indian consumer movement, for well over 30 years and has many achievements to his credit, apart from organising a voluntary consumer organisation in the tribal belt of Odisha. His single handed initiative through the National Consumer Disputes Redressal Commission (NCDRC), against the short-filling of cooking gas refills, resulted in the upgradation of 184 LPG bottling plants of the three Public Sector Oil Companies, M/s IOCL, BPCL and HPCL. Towards this upgradation, the Ministry of Petroleum & Natural Gas, Govt. of India, had to spend over Rs. 300 crores. The mute point is that this upgradation has brought relief to crores of unsuspecting housewives from Kashmir to Kanyakumari. Though the Supreme Court failed to deliver justice, in terms of compensation and punitive damages payable to a voluntary consumer organisation and to the Consumer Welfare Fund, as prescribed in the Consumer Protection Act, his determined zeal to pursue the matter till the filing of the Curative Petition and thereafter, should be an inspiration for all those young people, who have the nerves and the commitment to pursue social goals. Mr. Vaidyanathan has shared his varied experiences in this book, which is a must read not only for the interesting cases narrated therein, but a motivational story, led by an example of ‘Never Say Die’. This narrative has been made all the more interesting by sharing informative experiences relating to important consultative bodies and how the activists need to work to ensure delivery and what the government needs to do to protect the consumers better.

Doctors and Consumer Protection

Doctors and Consumer Protection
Author: Prakash N Chaudhary
Publisher: Notion Press
Total Pages: 318
Release: 2020-01-25
Genre:
ISBN: 9781647606022

Doctors and Consumer Protection: Law, Justice and Reality takes a comprehensive overview of the development of consumerism in India and at international level. It contains an overview of medical negligence cases and the principles of law laid down by consumer courts and judiciary in India. This book is the outcome of the author's well-researched dissertation of his doctoral thesis titled, "A Study of Efficacy of the Consumer Protection Act, 1986 in Relation to Private Medical Service in Pune." It also covers analysis of consumer cases and overall efficacy of Consumers' Disputes Redressal Agencies. The book puts forward the findings of the research and suggestions to the lawyers, voluntary consumer's organisations, patients, doctors, hospitals and the government to improve the state of affair in consumerism. Certain precautions are suggested to avoid consumer's litigations. The books explains how the Consumer Protection law works in India, especially in medical services. Attacks on doctors and hospitals by patient's relatives are a matter of concern in India today. Hence, harmonious and faithful relationship between doctors and patient-consumers is the need of the day. None of them can afford to be ignorant about their rights and duties. This book would sensitize doctors, patients, students, hospital authorities, academicians, consumer activists and government agencies on consumer protection.