Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC's Efforts to Assist Customers with Complaints

Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC's Efforts to Assist Customers with Complaints
Author: Mark Goldstein
Publisher: DIANE Publishing
Total Pages: 22
Release: 2009-12
Genre: Technology & Engineering
ISBN: 1437918247

The use of wireless phone service in the U.S. has risen dramatically over the last 20 years, with an estimated 270 million subscribers as of Dec. 2008. Concerns have been raised in recent years about the quality of this service, incl. concerns about billing and carriers' contract terms, such as fees charged for terminating service before the end of a contract period. The FCC has flexibility in regulating wireless phone service carriers. FCC's rules include procedures for addressing consumer complaints. This testimony provides preliminary info. on: (1) consumers' current satisfaction with wireless phone service and problems consumers have experienced with this service; and (2) FCC's efforts to assist wireless consumers with complaints. Tables.

Handbook of Research on Promotional Strategies and Consumer Influence in the Service Sector

Handbook of Research on Promotional Strategies and Consumer Influence in the Service Sector
Author: Panwar, Upendra Singh
Publisher: IGI Global
Total Pages: 529
Release: 2016-04-11
Genre: Business & Economics
ISBN: 1522501444

Economic growth is directly impacted by a multitude of different industries; in recent years, the service industry has emerged as a significant contributor to the global economy. As such, the effective management of this sector has become a widely studied topic. The Handbook of Research on Promotional Strategies and Consumer Influence in the Service Sector is an authoritative reference source for the latest research on emerging methods for innovative service design and delivery, examining how growing customer expectations and global competition has influenced this industry. Featuring quality factors, marketing tools, and the effects of consumer behavior, this publication is ideally suited for researchers, professionals, and academicians actively involved in the service industry.

Wireless Communications & Networking

Wireless Communications & Networking
Author: Vijay Garg
Publisher: Elsevier
Total Pages: 931
Release: 2010-07-28
Genre: Computers
ISBN: 0080549071

This book provides comprehensive coverage of mobile data networking and mobile communications under a single cover for diverse audiences including managers, practicing engineers, and students who need to understand this industry. In the last two decades, many books have been written on the subject of wireless communications and networking. However, mobile data networking and mobile communications were not fully addressed in a unified fashion. This book fills that gap in the literature and is written to provide essentials of wireless communications and wireless networking, including Wireless Personal Area Networks (WPAN), Wireless Local Area Networks (WLAN), and Wireless Wide Area Networks (WWAN). The first ten chapters of the book focus on the fundamentals that are required to study mobile data networking and mobile communications. Numerous solved examples have been included to show applications of theoretical concepts. In addition, unsolved problems are given at the end of each chapter for practice. (A solutions manual will be available.)After introducing fundamental concepts, the book focuses on mobile networking aspects. Four chapters are devoted on the discussion of WPAN, WLAN, WWAN, and internetworking between WLAN and WWAN. Remaining seven chapters deal with other aspects of mobile communications such as mobility management, security, cellular network planning, and 4G systems.A unique feature of this book that is missing in most of the available books on wireless communications and networking is a balance between the theoretical and practical concepts. Moreover, this book can be used to teach a one/two semester course in mobile data networking and mobile communications to ECE and CS students.*Details the essentials of Wireless Personal Area Networks(WPAN), Wireless Local Are Networks (WLAN), and Wireless Wide Area Networks (WWAN)*Comprehensive and up-to-date coverage including the latest in standards and 4G technology*Suitable for classroom use in senior/first year grad level courses. Solutions manual and other instructor support available

Telecommunication Policy Act

Telecommunication Policy Act
Author: United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Telecommunications and Finance
Publisher:
Total Pages: 1246
Release: 1990
Genre: Antitrust law
ISBN:

Consumers Guide to Cell Phones and Wireless Service Plans

Consumers Guide to Cell Phones and Wireless Service Plans
Author: Syngress
Publisher: Gulf Professional Publishing
Total Pages: 262
Release: 2002-01-18
Genre: Business & Economics
ISBN: 9781928994527

Consumers can be overwhelmed by the myriad wireless options available. This book outlines the six steps of shopping for a wireless service. It then provides a miniguide with reviews of the wireless carriers and options available. It is the only book that is both a comprehensive guide and a source for answers to all of the consumer's questions.

Renewing U.S. Telecommunications Research

Renewing U.S. Telecommunications Research
Author: National Research Council
Publisher: National Academies Press
Total Pages: 92
Release: 2006-09-01
Genre: Computers
ISBN: 030918083X

The modern telecommunications infrastructureâ€"made possible by research performed over the last several decadesâ€"is an essential element of the U.S. economy. The U.S. position as a leader in telecommunications technology, however, is at risk because of the recent decline in domestic support of long-term, fundamental telecommunications research. To help understand this challenge, the National Science Foundation asked the NRC to assess the state of telecommunications research in the United States and recommend ways to halt the research decline. This report provides an examination of telecommunications research support levels, focus, and time horizon in industry, an assessment of university telecommunications research, and the implications of these findings on the health of the sector. Finally, it presents recommendations for enhancing U.S. telecommunications' research efforts.

OECD Review of Telecommunication Policy and Regulation in Colombia

OECD Review of Telecommunication Policy and Regulation in Colombia
Author: OECD
Publisher: OECD Publishing
Total Pages: 167
Release: 2014-04-09
Genre:
ISBN: 9264208135

This report reviews policies and regulations in the telecommunication service sector in Colombia. It puts forward recommendations aimed at furthering regulatory reform and stimulating market competition and investment in the sector.