Conflict Management For Libraries
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Author | : Jack G. Montgomery |
Publisher | : American Library Association |
Total Pages | : 226 |
Release | : 2005 |
Genre | : Language Arts & Disciplines |
ISBN | : 9780838908907 |
After a research survey, the expert authors examined the comon causes of workplace conflict in libraries. The authors have developed 17 scenarios of conflict, along with realistic ways to manage them.
Author | : Syed Mohd Abbas |
Publisher | : Ess Ess Publication |
Total Pages | : 0 |
Release | : 2009 |
Genre | : Conflict management |
ISBN | : 9788170005544 |
A good number of studies of conflict management have been conducted on India's industrial employees, managers, engineers, and executives. But, until now, no in-depth study of conflict management has been available for library professionals in India. This book examines the genesis of conflict and various methods applied by India's library professionals to manage conflict in libraries. Conflict management in libraries is interdisciplinary in nature, drawing from the discipline of sociology, psychology, management, organizational behavior, and library and information science. The book offers valuable insights into librarians' conflict management strategies.
Author | : Stephan Proksch |
Publisher | : Springer |
Total Pages | : 141 |
Release | : 2016-07-14 |
Genre | : Business & Economics |
ISBN | : 3319318853 |
This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.
Author | : Jo Henry |
Publisher | : American Library Association |
Total Pages | : 231 |
Release | : 2020-04-08 |
Genre | : Language Arts & Disciplines |
ISBN | : 0838947247 |
Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints—individual, team, leader, and organization—focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library’s success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.
Author | : Sheila Pantry |
Publisher | : Facet Publishing |
Total Pages | : 161 |
Release | : 2007 |
Genre | : Language Arts & Disciplines |
ISBN | : 1856046133 |
"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--BOOK JACKET.
Author | : Masereka John Pius |
Publisher | : |
Total Pages | : |
Release | : 2010 |
Genre | : |
ISBN | : |
Author | : John Pius Masereka |
Publisher | : LAP Lambert Academic Publishing |
Total Pages | : 100 |
Release | : 2012 |
Genre | : |
ISBN | : 9783659241901 |
Conflict is a social experience among human beings. It arises as a result of differences in personal and biological characteristics such as age, sex, status, values, attitudes and ability levels. Though always seen as negative and something that must be avoided, "conflict has been traditionally viewed as destructive, a state of affairs to be suppressed or eliminated (Bryson 2006, 180), the study reveals that conflict can contribute and lead to improved service provision in libraries. Recognizing the inevitability of conflict in any human community, a collaborative way of resolving it is advocated for.
Author | : Allen Kent |
Publisher | : CRC Press |
Total Pages | : 424 |
Release | : 1992-10-21 |
Genre | : Language Arts & Disciplines |
ISBN | : 9780824720513 |
"The Encyclopedia of Library and Information Science provides an outstanding resource in 33 published volumes with 2 helpful indexes. This thorough reference set--written by 1300 eminent, international experts--offers librarians, information/computer scientists, bibliographers, documentalists, systems analysts, and students, convenient access to the techniques and tools of both library and information science. Impeccably researched, cross referenced, alphabetized by subject, and generously illustrated, the Encyclopedia of Library and Information Science integrates the essential theoretical and practical information accumulating in this rapidly growing field."
Author | : Gary T. Furlong |
Publisher | : John Wiley & Sons |
Total Pages | : 275 |
Release | : 2010-03-18 |
Genre | : Business & Economics |
ISBN | : 0470835176 |
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.
Author | : William J. Pammer |
Publisher | : CRC Press |
Total Pages | : 296 |
Release | : 2019-02-21 |
Genre | : Political Science |
ISBN | : 1482276305 |
The Handbook of Conflict Management cuts across theoretical perspectives, strategic models, and situational contexts as the first all-encompassing conflict management reference. A young field in both research and practice, this foundational text sets precedents for furthering academic study and real-world progress in managing diverse instances of c