Human Resource Management

Human Resource Management
Author: R. Wayne Mondy
Publisher: Pearson Educación
Total Pages: 568
Release: 2005
Genre: Business & Economics
ISBN: 9789702606413

A balance of practical and applied material which also underpins the crucial theoretical concepts that are being applied in today's human resources. For undergraduate/graduate courses in Human Resource Management.

Introduction to Knowledge Management

Introduction to Knowledge Management
Author: Todd Groff
Publisher: Routledge
Total Pages: 188
Release: 2012-06-25
Genre: Business & Economics
ISBN: 1136392408

This book introduces readers to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. The focus is on real-world business examples using commonly available technologies. The book is set out in a clear and straightforward way, with definitions highlighted, brief case studies included that illustrate key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available.

Current Issues in Knowledge Management

Current Issues in Knowledge Management
Author: Mark Wickham
Publisher: BoD – Books on Demand
Total Pages: 142
Release: 2019-08-14
Genre: Business & Economics
ISBN: 1789852315

The knowledge management concept has emerged to serve as one of the critical inputs to the strategic management process, and a common factor underpinning competitive advantage. Over the concept's development, knowledge management research has focused on the processes that enable a firm to recognize sources of data, to transform data into useful information, to disseminate the information, and to develop strategies based on its insights. More recently, the development of the concept has begun to focus on the critical antecedents that enable these knowledge management processes to be implemented more effectively and efficiently. This research book serves to highlight some of the antecedents of effective knowledge management through empirical research done by researchers all around the globe.

The Rise of the Global Nomad

The Rise of the Global Nomad
Author: Jim Matthewman
Publisher: Kogan Page Publishers
Total Pages: 216
Release: 2011-01-03
Genre: Business & Economics
ISBN: 0749460164

There is an urgent need for new thinking - a clear mind shift - in terms of leadership and people management as the focus of world recovery switches from US/Western best practices to recovery and growth centred on developing and emerging markets. A cadre of global professional is appearing who will drive both the recovery and future growth of international organizations - The Global Nomad. The Rise of the Global Nomad explains how this new workforce is the engine room of the modern organization. Promoting recovery and driving growth by operating in the new markets. The global nomad, predominantly Generation Y, is characterised by a new set of principles and attitudes; embracing change, up for the challenge, they are not loyal to any one organization. Recognising that they are the key to unlocking the potential in these new markets, the author describes how organizations need to restructure and change their ideas to embrace the global nomad and maximise their power in the new economy.

Enterprise 2.0

Enterprise 2.0
Author: Jessica Keyes
Publisher: CRC Press
Total Pages: 429
Release: 2016-04-19
Genre: Business & Economics
ISBN: 1466575964

Enterprise 2.0 (E 2.0) has caught the collective imagination of executives who are innovating to radically change the face of business. E 2.0 takes full benefit of social networking, including blogs, discussion boards, mashups, and all that is sharable and combinable.Examining organizations and their social activities, Enterprise 2.0: Social N

Author:
Publisher: John Wiley & Sons
Total Pages: 194
Release:
Genre:
ISBN: 139418302X

The Art of Support

The Art of Support
Author: Francoise Tourniaire
Publisher: Lulu.com
Total Pages: 389
Release: 2016-02-02
Genre: Business & Economics
ISBN: 1329873319

Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find: - Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results. - Nuanced recommendations to build or improve your organization. - Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.