Client Relationships A Complete Guide 2019 Edition
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| Author | : Shilling |
| Publisher | : Wolters Kluwer |
| Total Pages | : 1830 |
| Release | : 2018-09-14 |
| Genre | : Business & Economics |
| ISBN | : 1454899948 |
The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. The 2019 Edition provides new and expanded coverage of issues such as: The Supreme Court held in March 2016 that to prove damages in an Fair Labor Standards Act (FLSA) donning/doffing class action, an expert witness' testimony could be admitted Tyson Foods, Inc. v. Bouaphakeo, 136 S. Ct. 1036 (2016). Executive Order 13706, signed on Labor Day 2015, takes effect in 2017. It requires federal contractors to allow employees to accrue at least one hour of paid sick leave for every 30 hours they work, and unused sick leave can be carried over from year to year. Mid-2016 DOL regulations make millions more white-collar employees eligible for overtime pay, by greatly increasing the salary threshold for the white-collar exemption. Updates on the PATH Act (Protecting Americans From Tax Hikes; Pub. L. No. 114-113. The DOL published the "fiduciary rule" in final form in April 2016, with full compliance scheduled for January 1, 2018. The rule makes it clear that brokers who are paid to offer guidance on retirement accounts and Individual Retirement Arrangements (IRAs) are fiduciaries. In early 2016, the Equal Employment Opportunity Commission (EEOC) announced it would allow charging parties to request copies of the employer's position statement in response to the charge. The Supreme Court ruled that, in constructive discharge timing requirements run from the date the employee gives notice of his or her resignation--not the effective date of the resignation. Certiorari was granted to determine if the Federal Arbitration Act (FAA) preempts consideration of severing provisions for unconscionability. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454884309
| Author | : Francis Buttle |
| Publisher | : Routledge |
| Total Pages | : 495 |
| Release | : 2009 |
| Genre | : Business & Economics |
| ISBN | : 1856175227 |
This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the operational tools which achieve these aims.
| Author | : Dr. Tim Clinton |
| Publisher | : Baker Books |
| Total Pages | : 288 |
| Release | : 2010-04 |
| Genre | : Religion |
| ISBN | : 0801072360 |
This A-Z guide assists people-helpers--pastors, professional counselors, youth workers, and everyday believers--to easily access a full array of information to aid them in (formal and informal) counseling situations.
| Author | : Eric Karjaluoto |
| Publisher | : Pearson Education |
| Total Pages | : 241 |
| Release | : 2014 |
| Genre | : Art |
| ISBN | : 0321928849 |
A frank explanation for designers on how to create and implement a practical process for creating functional visual communication Feeling uninspired? That shouldn't keep you from creating great design work. Design is not about luck, inspiration, or personal expression.
| Author | : Nicolaj Siggelkow |
| Publisher | : Harvard Business Press |
| Total Pages | : 158 |
| Release | : 2019-04-30 |
| Genre | : Business & Economics |
| ISBN | : 1633697010 |
Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency. In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways--respond-to-desire, curated offering, coach behavior, and automatic execution--for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies. Whether you're trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you: Reshape your connections with your customers Find new ways to connect with existing suppliers while also activating new sources of capacity Create the right revenue model Make the best technology choices to support your strategy Integrating rich examples, how-to advice, and practical tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry.
| Author | : Jenn Mann |
| Publisher | : Union Square + ORM |
| Total Pages | : 381 |
| Release | : 2016-10-13 |
| Genre | : Family & Relationships |
| ISBN | : 1454922168 |
Using clinical experience and the latest research, a Marriage & Family Therapist offers a roadmap to navigating issues couples commonly face. Relationships aren’t easy, even the good ones. If you are on the verge of a divorce or break-up, in a great relationship, but want to take it to the next level, or single and want to make sure your next relationship is better, this book is for you. Based on cutting-edge research and almost three decades of clinical experience as a Marriage and Family Therapist in private practice, Dr. Jenn Mann teaches you everything you need to know have a deeper, more satisfying relationship, and the skills to fix one that isn’t working. Reading Dr. Jenn’s book is like sitting down with her for a personal session in her treatment room. Using her tell-it-like-it-is approach, Dr. Jenn guides you through the six steps needed to get your relationship on track and helps you to: * Use conflicts to strengthen your relationship * Create connection with your partner, even if you haven't felt it for years * Change bad patterns * Recognize and know what to do when unresolved issues are hurting the relationship * Negotiate effectively to get your needs met * Make an effective apology using the four R's * Learn to forgive * Reignite your sex life The Relationship Fix is also filled with case studies and stories from Dr. Jenn’s clients on VH1’s Couples Therapy with Dr. Jenn and her popular radio show, and on her own personal experiences. Praise for The Relationship Fix “Dr. Jenn does a wonderful job helping others. She’s a passionate voice for change and will take you on a meaningful journey that’ll change your relationship!” —M. Gary Neuman, New York Times–bestselling author of The Truth about Cheating: Why Men Stray and What You Can Do to Prevent It “A practical, no-nonsense guide with an abundance of information and sound advice. It can help your marriage survive, grow, and flourish.” —Harriet Lerner, PhD, author of The Dance of Anger
| Author | : Nikolaos Kazantzis |
| Publisher | : Guilford Publications |
| Total Pages | : 305 |
| Release | : 2017-06-27 |
| Genre | : Psychology |
| ISBN | : 146253130X |
From leading cognitive-behavioral therapy (CBT) experts, this book describes ways to tailor empirically supported relationship factors that can strengthen collaboration, empiricism, and Socratic dialogue and improve outcomes. In an accessible style, it provides practical clinical recommendations accompanied by rich case examples and self-reflection exercises. The book shows how to use a strong case conceptualization to decide when to target relationship issues, what specific strategies to use (for example, expressing empathy or requesting client feedback), and how to navigate the therapist's own emotional responses in session. Special topics include enhancing the therapeutic relationship with couples, families, groups, and children and adolescents. Reproducible worksheets can be downloaded and printed in a convenient 8 1/2" x 11" size. See also Doing CBT, Second Edition, by David F. Tolin, which lucidly explains the full range of CBT techniques, and Experiencing CBT from the Inside Out, by James Bennett-Levy, Richard Thwaites, Beverly Haarhoff, and Helen Perry, a unique self-practice/self-reflection workbook.
| Author | : Kylea Taylor |
| Publisher | : Hanford Mead Publishers |
| Total Pages | : 0 |
| Release | : 2017 |
| Genre | : Counselor and client |
| ISBN | : 9781592750085 |
Revised edition of the author's The ethics of caring, c1995.
| Author | : American Bar Association. House of Delegates |
| Publisher | : American Bar Association |
| Total Pages | : 216 |
| Release | : 2007 |
| Genre | : Law |
| ISBN | : 9781590318737 |
The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
| Author | : Sana Loue |
| Publisher | : Springer Nature |
| Total Pages | : 370 |
| Release | : 2022-09-27 |
| Genre | : Psychology |
| ISBN | : 3031103300 |
This book responds to the needs that arise at the intersection of people and animals, focusing on human-animal interaction, human-animal studies, the emotional work of caring for animals, and animal-assisted interventions and therapies. Unlike many works that focus primarily on issues at the micro level, such as animal-assisted interventions, this volume is unique in its focus on issues arising at the micro, macro, and mezzo levels, encompassing human-animal issues and interactions at the level of individuals and family, groups, institutions, and communities. Accordingly, this comprehensive guide addresses the need to better prepare practitioners to work in interdisciplinary environments, whether in the context of theory, research, practice, or advocacy. The authorship of the volume reflects the interdisciplinary foundations of veterinary social work, with contributions from social workers, psychologists, veterinarians, physicians, anthropologists, and bioethicists. The volume is divided into five parts that examine, respectively: the foundations (history and scope) of veterinary social work (Part I); the practice of veterinary social work with individuals, in the context of community programs, and in social work practice (Part II); veterinary social work and the veterinary setting, including veterinary well-being and conflict management (Part III); veterinary social work education (Part IV); and the future of veterinary social work (Part V). Importantly, the volume addresses not only practice issues in the veterinary, clinical, and community settings, but also examines ethical concerns in the clinical and research contexts and the implications of cultural and societal variations on the practice of veterinary social work. The Comprehensive Guide to Interdisciplinary Veterinary Social Work is the definitive resource for social workers and psychologists new to practice issues relating to animals, social work and psychology students at the graduate and undergraduate levels, veterinarians and veterinary students, hospital administrators (human hospitals), and veterinary hospital managers.
