Citizens And Service Delivery
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Author | : Dena Ringold |
Publisher | : World Bank Publications |
Total Pages | : 153 |
Release | : 2011-12-01 |
Genre | : Business & Economics |
ISBN | : 0821389300 |
The report reviews how citizens can influence education, health and social protection services through access to information and opportunities to hold providers accountable. It takes stock of international evidence and experience from projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work.
Author | : Anna A. Amirkhanyan |
Publisher | : Routledge |
Total Pages | : 207 |
Release | : 2017-11-28 |
Genre | : Political Science |
ISBN | : 1351379267 |
Citizen Participation in the Age of Contracting is based on a simple premise: in democracies, power originates with citizens. While citizen participation in government remains a central tenet of democracy, public service delivery structures are considerably more complex today than they were fifty years ago. Today, governments contract with private organizations to deliver a wide array of services. Yet, we know very little about how citizens influence government decisions and policies in the "hollow state." Based on nearly 100 interviews with public and private managers, our findings about the state of citizen participation in contract governance are somewhat disheartening. Public and private organizations engaged citizens in a number of ways. However, most of their efforts failed to shift the power structure in communities and did not give citizens a chance to fundamentally shape local priorities and programs. Instead, elected officials and professional staff largely maintained control over significant policy and administrative decisions. Widespread, but narrow in their forms and impact, the participation practices we uncovered did not live up to the ideals of democracy and self-governance. Citizen Participation in the Age of Contracting is suitable for those who study public administration, as well as in other closely related fields such as nonprofit management and organizational behavior.
Author | : Evert A. Lindquist |
Publisher | : ANU E Press |
Total Pages | : 220 |
Release | : 2013-08-01 |
Genre | : Political Science |
ISBN | : 1922144347 |
This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens at the centre of policy-making is hard and confronting. Are governments really serious in their ambitions to put citizens first? Are they prepared for the challenges and demands such an approach will demand? Are they prepared to commit the time and resources to ensure genuine engagement takes place and that citizens' interests are considered foremost? And, more importantly, are governments prepared for the trade-offs, risks and loss of control such citizen-centric approaches will inevitably involve?
Author | : World Bank |
Publisher | : World Bank Publications |
Total Pages | : 276 |
Release | : 2005 |
Genre | : Business & Economics |
ISBN | : 9780821361405 |
This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Author | : Peter C. Humphreys |
Publisher | : Institute of Public Administration |
Total Pages | : 108 |
Release | : 1998 |
Genre | : Administrative agencies |
ISBN | : 9781902448008 |
Author | : Michael Anthony Tarallo |
Publisher | : AuthorHouse |
Total Pages | : 103 |
Release | : 2012-04-19 |
Genre | : Political Science |
ISBN | : 146855946X |
Citizens do not feel empowered and do not feel they are adequately given the space to meaningfully participate in public governance. Clearly, citizens are not satisfied with the manner in which government is run. This is evident across the developed and developing world, as highlighted also by recent manifestation of discontent in Europe, North America, North Africa, the Middle East, and Asia. While past government reforms have tendentially focused on performance, efficiency, and productivity, recent developments in public governance have recognized the central role of individuals as citizens rather than customers in both the development and implementation of public policies. Although government remains indispensable to governance, citizen can and should play an active role towards solutions to recurring problems as well as emerging and future issues. A key way to ensure that governments truly reflect the will of the people, particularly the marginalized and the weaker groups of society, is by creating an environment where citizens are given democratic space to exercise voice, even in between elections. Citizen engagement in decision-making and public service delivery is key to development and to the improvement in the lives of people. The research explicitly selected cases from the largest populated continent in the world, a region where culturally, rights and duties of citizens as well as the power and authority of their political leaders have been significantly influenced by Asian values. In particular, experiences in citizen engagement in India and Thailand have been respectively further influenced by social stratification (castes) and hierarchical proximity to the monarchy (sakdhina). Notwithstanding the extent of democratic values within which the two cases were implemented, both cases are indicative of the potential impact meaningful citizen engagement can have in the lives of ordinary people and carry with them potential for replication.
Author | : Erin Hern |
Publisher | : African Perspectives |
Total Pages | : 255 |
Release | : 2019 |
Genre | : Political Science |
ISBN | : 0472054147 |
In fledgling democracies marked by patronage, ethnic politics, and elite capture, what motivates citizens to participate in politics?
Author | : Stephen Osborne |
Publisher | : Routledge |
Total Pages | : 203 |
Release | : 2020-10-29 |
Genre | : Business & Economics |
ISBN | : 1000192148 |
This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.
Author | : Bryan D. Jones |
Publisher | : Longman Publishing Group |
Total Pages | : 296 |
Release | : 1980 |
Genre | : Municipal services |
ISBN | : |
Author | : Anna Wetterberg |
Publisher | : RTI Press |
Total Pages | : 189 |
Release | : 2016-09-25 |
Genre | : Social Science |
ISBN | : 1934831182 |
RTI International has extensive experience implementing international donor-funded programs and projects, including single-sector and multisector policy and service-delivery improvement efforts, as well as governance and public management reforms. Drawing on that experience, this collection examines six recent RTI International projects, funded mostly by the United States Agency for International Development, that pursued several different paths to integrating service delivery and governance through engaging citizens, public officials, and service providers on issues related to accountability and sectoral services. The six cases illustrate the multiple ways in which citizen participation in accountability, called social accountability, can lead to positive effects on governance, citizen empowerment, and service delivery. The analysis focuses on both the intended and actual effects, and unpacks the influence of context on implementation and the outcomes achieved.