Call Centres And Human Resource Management
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| Author | : Stephen Deery |
| Publisher | : Palgrave Macmillan |
| Total Pages | : 256 |
| Release | : 2004-04-03 |
| Genre | : Business & Economics |
| ISBN | : 9781403913043 |
This book looks at Human Resource Management in call centers from an international perspective using research from leading academics in the field. The characteristics and features of working in a call center are examined by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
| Author | : S. Deery |
| Publisher | : Springer |
| Total Pages | : 302 |
| Release | : 2003-12-09 |
| Genre | : Business & Economics |
| ISBN | : 0230288804 |
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
| Author | : Julia Connell |
| Publisher | : Routledge |
| Total Pages | : 237 |
| Release | : 2006-09-27 |
| Genre | : Business & Economics |
| ISBN | : 1134248814 |
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
| Author | : Richard Feinberg |
| Publisher | : Purdue University Press |
| Total Pages | : 372 |
| Release | : 2005 |
| Genre | : Business & Economics |
| ISBN | : 9781557533425 |
Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
| Author | : Edward Lawler |
| Publisher | : Stanford University Press |
| Total Pages | : 213 |
| Release | : 2012-07-04 |
| Genre | : Business & Economics |
| ISBN | : 0804782687 |
Effective Human Resource Management is the Center for Effective Organizations' (CEO) sixth report of a fifteen-year study of HR management in today's organizations. The only long-term analysis of its kind, this book compares the findings from CEO's earlier studies to new data collected in 2010. Edward E. Lawler III and John W. Boudreau measure how HR management is changing, paying particular attention to what creates a successful HR function—one that contributes to a strategic partnership and overall organizational effectiveness. Moreover, the book identifies best practices in areas such as the design of the HR organization and HR metrics. It clearly points out how the HR function can and should change to meet the future demands of a global and dynamic labor market. For the first time, the study features comparisons between U.S.-based firms and companies in China, Canada, Australia, the United Kingdom, and other European countries. With this new analysis, organizations can measure their HR organization against a worldwide sample, assessing their positioning in the global marketplace, while creating an international standard for HR management.
| Author | : Edmund Heery |
| Publisher | : OUP Oxford |
| Total Pages | : 352 |
| Release | : 2008-04-17 |
| Genre | : Business & Economics |
| ISBN | : 0191053953 |
The authoritative source of precise and easy to understand definitions of words, terms, and phrases that are used in the fields of Human Resource Management, Personnel, and Industrial Relations, this new edition of the Dictionary of Human Resource Management has been thoroughly revised and updated to reflect changes in vocabulary and usage. All the previous editions' entries have been reviewed, around 300 new entries have been added, and the existing entries thoroughly edited to reflect changes in the usage of terms, changes in institutions and official bodies, and keeps pace with the evolving HRM vocabulary. With over 1,400 entries, this new edition of the Dictionary features: * The latest terms and management buzzwords * Key theoretical terms and concepts from academics and consultants * Technical terms used by practising personnel/HR managers and trade unionists * Major policies, practices, and institutions * Jargon from the present and the past * Legal terms * Thematic categorization of the main concepts * Cross-referencing of entries The second edition of the Dictionary of Human Resource Management is a vital companion for students and practitioners in HRM, Personnel, and Industrial Relations.
| Author | : Claretha Hughes |
| Publisher | : Emerald Group Publishing |
| Total Pages | : 173 |
| Release | : 2019-07-23 |
| Genre | : Business & Economics |
| ISBN | : 1789730791 |
Managing Technology and Middle- and Low-Skilled Employees explores the rapidly changing use of digital and systems innovations in the management of specific sectors of the workforce in the modern workplace across different industrial contexts.
| Author | : Adrian Wilkinson |
| Publisher | : SAGE |
| Total Pages | : 741 |
| Release | : 2021-05-05 |
| Genre | : Business & Economics |
| ISBN | : 1529760240 |
Written by experts in the field, this well-established book provides a critical and academically rigorous exploration of the key functions, practices and issues in HRM today. The first part of Contemporary Human Resource Management covers fundamental HRM practices while the second half examines contemporary themes and issues such as work-place bullying, flexibility and emotion at work. Each chapter contains two thought-provoking case studies, encouraging readers to identify, examine and apply key concepts to real-world examples. This substantially revised sixth edition includes three completely new chapters and case studies on: HRM in SMEs The Future of Work Employee Wellbeing
| Author | : Stephen Bach |
| Publisher | : John Wiley & Sons |
| Total Pages | : 497 |
| Release | : 2009-02-09 |
| Genre | : Business & Economics |
| ISBN | : 1405152109 |
This new and thoroughly revised edition of the best sellingPersonnel Management text by Stephen Bach provides anauthoritative analysis of the latest developments in the field forstudents and professionals. new chapters reflect the importance of the EU dimension; thenew diversity/race agenda led by Brussels; the extended, networkorganization; new training practices; and the growing importance ofMNCs, both for the UK economy as a whole and as a guide to bestpractice; clearly and comprehensively explains the current complex HRscene with its different levels and layers
| Author | : Stephen Taylor |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 246 |
| Release | : 2016-05-23 |
| Genre | : Business & Economics |
| ISBN | : 1843984415 |
Written by experts in the field, Human Resource Management: People and Organisations is essential reading for all those studying the CIPD Level 5 Intermediate qualification in HRM. It contains essential coverage of key HR topics including resourcing and talent planning, reward management and contemporary developments in employment relations, making it equally valuable to all students on undergraduate HRM and Business and Management degrees. This 2nd edition of Human Resource Management: People and Organisations now includes three brand new chapters on Human Resource Development; improving organisational performance and organisational design and development as well as additional real-life case studies throughout, ensuring the most comprehensive and up-to-date coverage of people and organisations. Fully supported by online resources including new videos, podcasts and interactive multiple choice questions as well as a lecturer guide and powerpoint slides for instructors, this is an authoritative, informative and engaging guide essential for all HR students
