Call Center Continuity Planning
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| Author | : Jim Rowan |
| Publisher | : CRC Press |
| Total Pages | : 442 |
| Release | : 2019-04-23 |
| Genre | : Computers |
| ISBN | : 9781420048100 |
A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag
| Author | : Jamie Watters |
| Publisher | : Jamie Watters |
| Total Pages | : 268 |
| Release | : 2010 |
| Genre | : Business & Economics |
| ISBN | : 1907820000 |
Tools and techniques to make Business Continuity, Crisis Management and IT Service Continuity easy. If you need to prepare plans, test and maintain them, or if you need to set up DR or Work Area Recovery; then this book is written for you. The Business Continuity Desk Reference is written in simple language but is useful to both experienced professionals and newbies. Inside you'll discover: - The key concepts; explained in simple terms.- How to quickly assess your Business Continuity so that you can focus your time where it matters.- How to complete a Business Impact Assessment.- How to write plans quickly that are easy to use in a disaster.- How to test everything so that you know it will work.- How to assess any third party dependencies.- How to make sure that suppliers are robust. - How to meet customer, audit and regulatory expectations.- Get your hands on tools and templates that will make your life easy and make you look great.- Understand what other people do and how to delegate your work to them to make your life easier!
| Author | : Kenneth L. Fulmer |
| Publisher | : Rothstein Publishing |
| Total Pages | : 191 |
| Release | : 2015-02-10 |
| Genre | : Business & Economics |
| ISBN | : 1931332800 |
This easy workbook format shows managers new to Business Continuity Planning how to quickly develop a basic plan and keep it updated. If you've been tasked with developing a basic business continuity plan and aren't sure where to start, this workbook with sample forms, checklists, templates, and plans will walk you step-by-step through the process. The book is aimed at single/few location companies with up to 250 employees and is more oriented to an office environment, especially where computer operations are critical. It offers a fast, practical approach for small companies with limited staff and time to customize a workable plan and expand it as they grow. Endorsed by The Business Continuity Institute and Disaster Recovery Institute International, it includes these helpful tools: Straightforward, jargon-free explanations emphasize the non-technical aspects of Information Technology/Disaster Recovery planning. Glossary with 120 terms and Appendices with sample risk assessment and risk analysis checklists. Extensive, easy to-use downloadable resources include reproducible worksheets, forms, templates, questionnaires, and checklists for various natural disasters and special hazards such as power outages, boiler failures, bomb threats, hazardous material spills, and civil unrest, along with a checklist for vital records storage. For professional development or college classes the book is accompanied by a set of Instructor Materials.
| Author | : James C. Barnes |
| Publisher | : Wiley |
| Total Pages | : 182 |
| Release | : 2001-06-08 |
| Genre | : Business & Economics |
| ISBN | : 9780471530152 |
The interest in Business Continuity has gained significant momentum in the last few years, especially with the Y2K non-event, the increasing corporate dependence on computer systems and the growing levels of devastation associated with recent disasters. This book takes an organization interested in continuity planning through the processes needed to develop an effective plan. "Jim Barnes has succeeded in providing us a much-needed tool, with which we can condidently face many of the day-to-day challenges of business contingency planning ... With this book, he has taken an important step in removing much of the guesswork and frustration from the business continuity implementation project." From the Foreword by Philip Jan Rothstein, FBCI, President of Rothstein Associates Inc., Publisher of The Rothstein Catalog on Disaster Recovery, 2001
| Author | : Ken Doughty |
| Publisher | : CRC Press |
| Total Pages | : 422 |
| Release | : 2000-09-11 |
| Genre | : Business & Economics |
| ISBN | : 0849390338 |
Once considered a luxury, a business continuity plan has become a necessity. Many companies are required to have one by law. Others have implemented them to protect themselves from liability, and some have adopted them after a disaster or after a near miss. Whatever your reason, the right continuity plan is essential to your organization. Business
| Author | : Dr Goh Moh Heng |
| Publisher | : GMH Continuity Architects |
| Total Pages | : 177 |
| Release | : 2004-01-01 |
| Genre | : Business enterprises |
| ISBN | : 9810481691 |
This book provides the principles and applies the methodologies for preparing effective and detailed business continuity plans. The content prepares the reader to develop the actual plan and prepare plan documentation. It uses the writer's experience to enable you to prepare your corporate wide-specific business continuity plan. The book also includes a practical how-to-do-it template to assist persons without previous experience in business continuity planning in preparing their own specific business units' and corporate-wide business continuity plan.
| Author | : Ronald H. Bowman, Jr. |
| Publisher | : John Wiley & Sons |
| Total Pages | : 226 |
| Release | : 2008-06-02 |
| Genre | : Business & Economics |
| ISBN | : 0470387297 |
Praise for Business Continuity Planning for Data Centers and Systems: A Strategic Implementation Guide "Continuity is a primary business driver. This timely book offers a refreshingly honest road map to informed decision making by one of the mission critical industry's foremost real estate experts. It is a must-read for anyone thinking about 7x24." --Gerald Gehm, AIA, LEED AP, Principal, Gensler "Ron is a knowledgeable player in the data center community with a great breadth of experience. He has assembled a terrific guide here that will be a valuable reference for anyone planning a major data center project." --Joshua Rabina, cofounder and co-President, Sentinel Data Centers "Ron Bowman's experience in data centers is unique among real estate development professionals. He offers a macro perspective on a holistic set of data center issues, from site selection to design to today's new energy challenges." --Bob Morris, Principal, Corgan Associates "I met Ron almost twenty years ago in a riser closet of a building that turned out to be one of the first intelligent or smart buildings in the NYC area. He is a strategic leader in business continuity planning and has been an invaluable resource for site planning and network implementation. This book is a must-read for anyone in the business continuity arena." --Anthony J. Ontiveros, Vice President/GM, RCN Telecom Services "An admirable and audacious effort to tackle a difficult and complex subject and make it enjoyable to read. A must for all professionals in the data center industry." --Peter Gross, Chief Executive Officer, EYP Mission Critical Facilities, Inc. How well is your business prepared to survive an interruption? A must-read for everyone who wants to ensure the protection and continuity of their business, Business Continuity Planning for Data Centers and Systems is an invaluable "toolkit" for CEOs and managers who find themselves in the role of internal consultant on corporate business continuity planning. Practical and much needed, this book removes the guesswork and frustration from the business continuity implementation project and provides essential guidance on how to develop, test, and maintain plans to handle emergencies, protect people, and ensure that business continues--come what may.
| Author | : Susan Snedaker |
| Publisher | : Butterworth-Heinemann |
| Total Pages | : 481 |
| Release | : 2011-04-18 |
| Genre | : Computers |
| ISBN | : 0080553729 |
Powerful Earthquake Triggers Tsunami in Pacific. Hurricane Katrina Makes Landfall in the Gulf Coast. Avalanche Buries Highway in Denver. Tornado Touches Down in Georgia. These headlines not only have caught the attention of people around the world, they have had a significant effect on IT professionals as well. As technology continues to become more integral to corporate operations at every level of the organization, the job of IT has expanded to become almost all-encompassing. These days, it’s difficult to find corners of a company that technology does not touch. As a result, the need to plan for potential disruptions to technology services has increased exponentially. That is what Business Continuity Planning (BCP) is: a methodology used to create a plan for how an organization will recover after a disaster of various types. It takes into account both security and corporate risk management tatics. There is a lot of movement around this initiative in the industry: the British Standards Institute is releasing a new standard for BCP this year. Trade shows are popping up covering the topic. * Complete coverage of the 3 categories of disaster: natural hazards, human-caused hazards, and accidental and technical hazards. * Only published source of information on the new BCI standards and government requirements. * Up dated information on recovery from cyber attacks, rioting, protests, product tampering, bombs, explosions, and terrorism.
| Author | : Scott Corzine |
| Publisher | : Transportation Research Board |
| Total Pages | : 148 |
| Release | : 2013 |
| Genre | : Airports |
| ISBN | : 0309283590 |
"TRB's Airport Cooperative Research Program (ACRP) Report 93: Operational and Business Continuity Planning for Prolonged Airport Disruptions provides a guidebook and software tool for airport operators to assist, plan, and prepare for disruptive and catastrophic events that have the potential for causing prolonged airport closure resulting in adverse impacts to the airport and to the local, regional, and national economy. The software tool is available in a CD-ROM format and is intended to help develop and document airport business continuity plans or revise current plans in light of this guidance. The CD is also available for download from TRB's website as an ISO image."--Publisher's description.
| Author | : Brendan Read |
| Publisher | : CRC Press |
| Total Pages | : 383 |
| Release | : 2005-01-02 |
| Genre | : Computers |
| ISBN | : 1482280906 |
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
