This interactive book will give you the tools you'll need to succeed in today's workplace by developing your essential communication skills. Three easy-to-follow steps (planning, writing, and completing business messages) offer a practical strategy for writing and delivering business messages. Abundant sample documents show how to apply the principles being discussed. This is the only book that offers business communication experience in every chapter through real-world "on-the-job" simulations, featuring actual companies and real-world business documents. These simulations provide a unique opportunity for you to practice and sharpen your business communication problem-solving skills. Topics include: understanding business communication; the three-step writing process; letters, memos, e-mail, and other brief communications; reports and oral presentations; and resumes and interviewing for employment. An essential and useful tool for anyone interested in developing better business communication skills; human resource personnel, managers, and office workers will find interactive book especially helpful.