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| Author | : Joe D. Batten |
| Publisher | : Wipf and Stock Publishers |
| Total Pages | : 103 |
| Release | : 2014-01-01 |
| Genre | : Business & Economics |
| ISBN | : 1625645783 |
How to build a Total Quality Culture through empowering decision-making, promoting ethics, and leadership.
| Author | : Robin L. Lawton |
| Publisher | : ASQ Quality Press |
| Total Pages | : 0 |
| Release | : 1993 |
| Genre | : Consumer satisfaction |
| ISBN | : 9780873891516 |
Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to think like customers so you can implement an organizational culture transformation on your way to total quality management in a jargon-free, step-by-step way.
| Author | : Harvard Business Review |
| Publisher | : Harvard Business Review Press |
| Total Pages | : 201 |
| Release | : 2015-04-07 |
| Genre | : Business & Economics |
| ISBN | : 1633690229 |
A year’s worth of management wisdom, all in one place. We’ve combed through ideas, insights, and best practices from the past year of Harvard Business Review to help you get up to speed fast on the freshest, most relevant thinking driving business today. With authors from Clayton Christensen to Roger Martin and company examples from Netflix to Unilever, this volume brings the most current and important management conversations to your fingertips. This book will inspire you to: Lead by focusing your attention on the right things Import new management practices into your organization the right way—whether they come from other companies or across the globe Better manage your organization’s—and your leaders’—time Rethink vital functions such as HR and marketing Move from a yearly planning cycle to building a winning strategy Make long-term organizational decisions with an eye to national and global economic trends This collection of best-selling articles includes: “Beware the Next Big Thing,” by Julian Birkinshaw ”The Capitalist’s Dilemma,” by Clayton M. Christensen and Derek Van Bever “The Focused Leader,” by Daniel Goleman “The Big Lie of Strategic Planning,” by Roger L. Martin “Contextual Intelligence,” by Tarun Khanna “How Netflix Reinvented HR,” by Patty McCord “Blue Ocean Leadership,” by W. Chan Kim and Renée Mauborgne “The Ultimate Marketing Machine,” by Marc de Swaan Arons, Frank van den Driest, and Keith Weed “Your Scarcest Resource,” by Michael Mankins, Chris Brahm, and Gregory Caimi “How Google Sold Its Engineers on Management,” by David A. Garvin “21st-Century Talent Spotting,” by Claudio Fernández-Aráoz
| Author | : John S. Oakland |
| Publisher | : Routledge |
| Total Pages | : 539 |
| Release | : 2006 |
| Genre | : Architecture |
| ISBN | : 0750661852 |
This text tackles the key issues of total quality management, supply chain management and knowledge management, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of these critical areas can be met.
| Author | : Annika Steiber |
| Publisher | : Springer |
| Total Pages | : 181 |
| Release | : 2015-12-11 |
| Genre | : Business & Economics |
| ISBN | : 3319249215 |
This book presents a new management model that has evolved in Silicon Valley. The future will favor companies that can migrate to a management model, better suited for the times. The abilities to remain entrepreneurial and innovate constantly will be essential for all companies in an innovation economy. However, most firms still use industrial-age management models that are not suited to attracting and energizing entrepreneurial talent. This book imbibes latest results from a year-long study of Google’s approaches to management, and finds similar principles being applied at companies including, Facebook, LinkedIn, Twitter, Tesla Motors, and Apigee. By distilling on the aspects that work across a variety of innovative firms, the authors present a synthesis that could have profound implications for managers everywhere.
| Author | : Russell T. Westcott |
| Publisher | : Quality Press |
| Total Pages | : 513 |
| Release | : 2013-10-07 |
| Genre | : Business & Economics |
| ISBN | : 0873898613 |
This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQs Certified Manager of Quality/Organizational Excellence (CMQ/OE). In order to provide a broad perspective of quality management, this book has specifically been written to address: Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results Benefits associated with the application of key concepts and quality management principles Best practices describing recognized approaches for good quality management Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail Guidance for preparation to take the CMQ/OE examination. Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented. Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications.
| Author | : T. Conti |
| Publisher | : Springer Science & Business Media |
| Total Pages | : 309 |
| Release | : 2012-12-06 |
| Genre | : Business & Economics |
| ISBN | : 940111546X |
Building Total Quality is an essential reference to all those involved in the construction of a total quality organisation
| Author | : Kim S. Cameron |
| Publisher | : John Wiley & Sons |
| Total Pages | : 256 |
| Release | : 2011-01-07 |
| Genre | : Business & Economics |
| ISBN | : 1118047052 |
Diagnosing and Changing Organizational Culture provides a framework, a sense-making tool, a set of systematic steps, and a methodology for helping managers and their organizations carefully analyze and alter their fundamental culture. Authors, Cameron and Quinn focus on the methods and mechanisms that are available to help managers and change agents transform the most fundamental elements of their organizations. The authors also provide instruments to help individuals guide the change process at the most basic level—culture. Diagnosing and Changing Organizational Culture offers a systematic strategy for internal or external change agents to facilitate foundational change that in turn makes it possible to support and supplement other kinds of change initiatives.
| Author | : Arron S. Angle |
| Publisher | : Quality Press |
| Total Pages | : 119 |
| Release | : 2019-03-11 |
| Genre | : Business & Economics |
| ISBN | : 0873899830 |
Quality has been around for yearswhy would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviorsbehaviors that apply to every department within a company. In other words, a companys culture. For years, these behaviors have been restrained. Quality has been focused in segments of a companys population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of qualityby not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, youll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organizations bottom line. Youll start by learning the aspects of a behavior-based quality culture and how to unleash an organizations potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. Youll then move into how to implement a behavior-based quality culture at your organization. This will include: -Recommendations on strategy development.-Considerations for organizational structure.-How to build metrics by department that drive change.-How to maintain a behavior-based culture of quality.Who should read this book? There is truly something in here for everyone. -Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results.-Quality professionals: Use this book as instructional material for staff and managers about the power of quality.-Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.
| Author | : Laura Suarsana |
| Publisher | : |
| Total Pages | : 670 |
| Release | : 2020-10-08 |
| Genre | : Education |
| ISBN | : 9781013273100 |
This open access volume raises awareness of the histories, geographies, and practices of universities and analyzes their role as key actors in today's global knowledge economy. Universities are centers of research, teaching, and expertise with significant economic, social, and cultural impacts at different geographical scales. Scholars from a variety of disciplines and countries offer original analyses and discussions along five main themes: historical perspectives on the university as a site of knowledge production, cultural encounter, and political interest; institutional perspectives on university governance and the creation of innovative environments; relationships between universities and the city; the impact of universities on national and regional economies and cultures; and the processes of internationalization through student mobility, the creation of education hubs, and global regionalism in higher education. This work was published by Saint Philip Street Press pursuant to a Creative Commons license permitting commercial use. All rights not granted by the work's license are retained by the author or authors.
