This Learner Guide addresses the competency BSBCMM201A Communicate in the workplace. This Learner Guide will help trainees and students achieve superior learning outcomes with the following learning features: Numerous practical activities linked to competencies Important tips and hints to help students on-the-job Practical examples to show how theory applies to the workplace End-of-chapter assignments and case studies Workplace Projects to allow students to apply theory to a workplace situation Workplace Simulations that are based on case studies and scenarios A glossary of key terms End-of-section tables linking the activities in the Guide to the performance criteria addressed in the section End-of-section tables that link the Employability skills covered. Provides engaging material for learning, designed to increase the participant’s interest in the program and likelihood of completion Is written in relevant, easy-to-read language that facilitates learning Provides numerous activities that develop concepts and reinforce skills Provides clear links between learning and practice, including employability skills Can be used in both workplace and classroom training environments. This Learner Guide will help teachers and trainers of the competency standard by: Providing a clear and consistent resource for each participant Giving the necessary underpinning knowledge for each participant minimising the need for further handouts and/or preparation Providing a source of assessment activities and/or a component of a portfolio of evidence when complete