This guide (60 pages), from the Transport & Logistics Industry Skills Council, is written for literacy and language learners working in road, rail or warehousing. It focuses on the skills needed to participate in basic workplace communication. Three main topics are covered: * communicating information (listening, asking questions and discussing issues in the workplace) * taking part in group discussions * representing your workplace (how to listen to work mates and their view, and represent these views to others). A trainer / mentor guide accompanies this resource. Table of contents: * Introduction * The training program * TLIE1003A: Participate in basic workplace communication (Introduction to the unit. Word list: words and terms in this unit. TLIE1003A topics) * Topic 1: Communicating information (Your discussions at work. Types of communication. More about types of communication. Communication in your workplace. Closed and open questions. Practise asking questions. More practise asking questions. Whispers. Practise a verbal report. Forms and reports. Fill out a form. Communication in your workplace. Tools for communication. Explaining one-person work cages. Evacuating a building. Working out a communication problem. Differences in the workplace. Good or poor communication? Written communication. Workplace signs) * Topic 2: Taking part in group discussions (Tools for communication. Taking part in meetings or group discussions. A team meeting on accident procedures. What you would say) * Topic 3: Representing the views of the group to other people * Check your understanding.