Beyond Bedside Manner

Beyond Bedside Manner
Author: Shareef Mahdavi
Publisher:
Total Pages: 266
Release: 2020-01-27
Genre:
ISBN: 9781734412727

Why is it that some businesses seem to get it when it comes to customer experience, while others miss it completely? The same could be said of medical practices. Doctors are constantly looking for new ways to improve their practices. The problem is they're often looking in the wrong places. Beyond Bedside Manner guides the practice to redefine the doctor-patient relationship in ways that create much more value for the doctor, the patient, and the practice. With insights gained across 3 decades of working with practices across many specialties, author Shareef Mahdavi shows the way to build the modern practice based on creating a memorable patient experience on par with our best customer experiences.

Elevating Your Patient Experience from Ordinary to Exceptional

Elevating Your Patient Experience from Ordinary to Exceptional
Author: Jean-Paul Brutus, MD
Publisher:
Total Pages: 0
Release: 2023-11-14
Genre:
ISBN: 9781777536152

Create an exceptional experience for your patients, and those patients will happily pay you for it. Patient satisfaction is no longer relevant. Patient experience, however, is relevant now more than ever. Patients today are proactive and armed with knowledge. Because they have better customer experiences elsewhere, they have come to expect, if not demand, a new way of interacting with you-their doctors and healthcare providers. In our Experience Economy, people will always pay more for a superior experience: Starbucks turned the traditional "grab a cup of Joe and go" service into a lounge concept where people may linger, eat treats, listen to pleasant music, and enjoy free Wi-Fi. Amazon has primed their customers with immediate benefits of the Buy Now button. Apple has demonstrated how thoughtful and integrated design offers an enjoyable, cohesive experience. Disney, Sandals, Club Med, and Ritz Carlton give their customers such an amazing experience that they actually want to take home memories. Providing an exceptional patient experience, then, is pioneering work for all doctors and providers, whether you're chained to the public health system (like I was), in concierge medicine, or in private practice. This book will show: how your intention and presentation affect whether your patient has a pleasant experience under your care, how your revenue will grow as you pay closer attention to what works and doesn't work in your space, and how your experience is just as relevant as your patients'. By setting and exceeding patient expectations, not only will you be happier, so will your patients. All by you focusing on: Creating a more pleasing working environment for you and your staff Providing for your patients' unseen needs and preferences Elevating patient experience from start to finish, from onboarding to lasting memories If you're running around without enough time to meet the demands of your growing list of patients, and without the mental, physical, and financial resources to do so, then you know something has to change. Creating an exceptional and elevated patient experience is not one more thing to add to your to-do list. It's embedded in everything that you do. Let me show you how.

The Patient Experience

The Patient Experience
Author: Brian Boyle
Publisher: Simon and Schuster
Total Pages: 256
Release: 2015-03-31
Genre: Health & Fitness
ISBN: 1632209292

Brian Boyle tells a personal story of his fight back from near death after a horrific automobile accident. He focuses on his experience as a patient who, while in a two-month long medically induced coma, was unable to move or talk to anyone around him, yet he was able to hear, see and feel pain. Brian slowly clawed his way back to the living and found the strength to live to tell his story in his acclaimed memoir, Iron Heart. Now Brian provides vital information from the patient’s perspective to help caregivers gain valuable insight that will help them understand new ways on how to provide care to both patients and their families. By completion of this book, the participant will be able to: Recognize the variety of feelings and emotions of the patient Identify simple methods and interventions to provide emotional support to relax the patient Determine the importance of particular amenities to a patient who may be unable to communicate Evaluate patient life-history to determine appropriate intervention techniques Understand the motivational role that communication has between the healthcare provider and the patient and his or her family Brian’s story about catastrophe, survival, and transcending all odds has implemented new and innovative strategies for improving patient safety and quality of care on a national level, as well as serving as a learning experience for healthcare providers of all levels and backgrounds. When it comes to the patient experience, Brian has become a mouthpiece for the voiceless.

Patient Satisfaction

Patient Satisfaction
Author: Irwin Press
Publisher:
Total Pages: 286
Release: 2006
Genre: Medical
ISBN:

The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant new material, including : Enhanced material on staff buy-in to patient satisfaction initiatives - A new chapter that provides fifty simple and innovative improvement ideas - Additional material on staff and physician satisfaction - A new chapter on managing diverse patients and staff - New insight on compliant management and scripting. [Ed.]

The Wiley Handbook of Healthcare Treatment Engagement

The Wiley Handbook of Healthcare Treatment Engagement
Author: Andrew Hadler
Publisher: John Wiley & Sons
Total Pages: 550
Release: 2020-01-30
Genre: Medical
ISBN: 1119129524

Against a global backdrop of problematic adherence to medical treatment, this volume addresses and provides practical solutions to the simple question: “Why don’t patients take treatments that could save their lives?” The Wiley handbook of Healthcare Treatment Engagement offers a guide to the theory, research and clinical practice of promoting patient engagement in healthcare treatment at individual, organizational and systems levels. The concept of treatment engagement, as explained within the text, promotes a broader view than the related concept of treatment adherence. Treatment engagement encompasses more readily the lifestyle factors which may impact healthcare outcomes as much as medication-taking, as well as practical, economic and cultural factors which may determine access to treatment. Over a span of 32 chapters, an international panel of expert authors address this far-reaching and fascinating field, describing a broad range of evidence-based approaches which stand to improve clinical services and treatment outcomes, as well as the experience of users of healthcare service and practitioners alike. This comprehensive volume adopts an interdisciplinary approach to offer an understanding of the factors governing our healthcare systems and the motivations and behaviors of patients, clinicians and organizations. Presented in a user-friendly format for quick reference, the text first supports the reader’s understanding by exploring background topics such as the considerable impact of sub-optimal treatment adherence on healthcare outcomes, before describing practical clinical approaches to promote engagement in treatment, including chapters referring to specific patient populations. The text recognizes the support which may be required throughout the depth of each healthcare organization to promote patient engagement, and in the final section of the book, describes approaches to inform the development of healthcare services with which patients will be more likely to seek to engage. This important book: Provides a comprehensive summary of practical approaches developed across a wide range of clinical settings, integrating research findings and clinical literature from a variety of disciplines Introduces and compliments existing approaches to improve communication in healthcare settings and promote patient choice in planning treatment Presents a range of proven clinical solutions that will appeal to those seeking to improve outcomes on a budget Written for health professionals from all disciplines of clinical practice, as well as service planners and policy makers, The Wiley Handbook of Healthcare Treatment Engagement is a comprehensive guide for individual practitioners and organizations alike.

Beyond CAHPS

Beyond CAHPS
Author: Janiece Gray
Publisher: Hcpro, a Division of Simplify Compliance
Total Pages: 0
Release: 2016
Genre: Patient satisfaction
ISBN: 9781683081203

This book gives healthcare providers the knowledge to construct a top-notch patient experience. It helps you to understand how patient satisfaction has evolved into patient experience and patient-centered care, set up an effective patient-centered care structure throughout your organization, use data to effectively illustrate current progress and identify improvements and goals, and work with staff and leadership to provide the best patient-centered care possible.

Using Predictive Analytics to Improve Healthcare Outcomes

Using Predictive Analytics to Improve Healthcare Outcomes
Author: John W. Nelson
Publisher: John Wiley & Sons
Total Pages: 188
Release: 2021-07-21
Genre: Mathematics
ISBN: 1119747759

Using Predictive Analytics to Improve Healthcare Outcomes Winner of the American Journal of Nursing (AJN) Informatics Book of the Year Award 2021! Discover a comprehensive overview, from established leaders in the field, of how to use predictive analytics and other analytic methods for healthcare quality improvement. Using Predictive Analytics to Improve Healthcare Outcomes delivers a 16-step process to use predictive analytics to improve operations in the complex industry of healthcare. The book includes numerous case studies that make use of predictive analytics and other mathematical methodologies to save money and improve patient outcomes. The book is organized as a “how-to” manual, showing how to use existing theory and tools to achieve desired positive outcomes. You will learn how your organization can use predictive analytics to identify the most impactful operational interventions before changing operations. This includes: A thorough introduction to data, caring theory, Relationship-Based Care®, the Caring Behaviors Assurance System©, and healthcare operations, including how to build a measurement model and improve organizational outcomes. An exploration of analytics in action, including comprehensive case studies on patient falls, palliative care, infection reduction, reducing rates of readmission for heart failure, and more—all resulting in action plans allowing clinicians to make changes that have been proven in advance to result in positive outcomes. Discussions of how to refine quality improvement initiatives, including the use of “comfort” as a construct to illustrate the importance of solid theory and good measurement in adequate pain management. An examination of international organizations using analytics to improve operations within cultural context. Using Predictive Analytics to Improve Healthcare Outcomes is perfect for executives, researchers, and quality improvement staff at healthcare organizations, as well as educators teaching mathematics, data science, or quality improvement. Employ this valuable resource that walks you through the steps of managing and optimizing outcomes in your clinical care operations.

Measuring and Improving Patient Satisfaction

Measuring and Improving Patient Satisfaction
Author: Patrick J. Shelton
Publisher: Jones & Bartlett Learning
Total Pages: 548
Release: 2000
Genre: Organizational change
ISBN: 9780834210745

Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.