Beyond Frontline Excellence
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| Author | : Anchal Andrews |
| Publisher | : Partridge Publishing Singapore |
| Total Pages | : 77 |
| Release | : 2015-11-17 |
| Genre | : Business & Economics |
| ISBN | : 1482853736 |
Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer service have a symbiotic relationship to give a wow customer experience. For the overall health and survival of a business, the professional self and the society of today and tomorrow, it is essential to integrate spirituality and customer service within a business. The frontline staff needs to go beyond rehearsed responses to customers to get the cutting edge over competition. To do this, individuals are required to know their potential and power intrinsically. This can be done by identifying the role of spirituality in everyday living and then bring it to customer service. This book brings a new approach to business relationships, with present and future customers, taking customer service beyond excellence by integrating it with spirituality. Anchal calls this approach Beyond Frontline Excellence.
| Author | : Bhavesh Kothari, Hariharan Iyer |
| Publisher | : Notion Press |
| Total Pages | : 154 |
| Release | : 2022-08-20 |
| Genre | : Business & Economics |
| ISBN | : |
Eves Against The Odds, an initiative by Billennium Divas, is back with its second edition with 25 more powerful women entrepreneurs joining the bandwagon to share their incredible stories. After the stupendous success of Volume I, this edition is simply taking forward the mission to provide women entrepreneurs with a platform to showcase their journey. Just like last time, they were given a framework to present their stories in their own words. Billennium Divas’s mission is to provide a global platform to enterprising women who believe in their dreams and enable their growth by providing learning and mentoring opportunities. Eves Against The Odds series is a showcase of this commitment. Visit our inspiring Eves at www.evesagainsttheodds.com.
| Author | : DANIELE DAVI' |
| Publisher | : Daniele Davi' |
| Total Pages | : 239 |
| Release | : 2024-05-10 |
| Genre | : Business & Economics |
| ISBN | : |
Unlock the Secrets of Agile Leadership with this indispensable guide by Daniele Davì. Designed for Agile practitioners at every level, from scrum masters to CTOs, this book offers a wealth of insights to propel your career forward. Dive into over 50 thought-provoking articles that delve into the evolution, challenges, and advantages of Agile in today's fast-paced world. For scrum masters and Agile coaches, discover invaluable strategies for navigating organizational change and fostering a culture of continuous improvement. Agile practitioners will uncover hidden truths behind Agile practices and gain practical tips for driving positive change within their teams. Product owners will learn how to cultivate an Agile mindset and envision the future of their products. Senior developers and engineering managers will find guidance on overcoming common Agile anti-patterns and unlocking organizational success. And for CTOs and DevOps professionals, this book provides essential insights into Agile transformation and the keys to fostering innovation and driving business agility. Whether you're looking to succeed in your current role or advance your career to new heights, this book is your essential companion for mastering Agile leadership and achieving lasting results. In Part One, journey through the pre-Agile era and witness the evolution of business agility. Uncover the hidden truths behind Agile definitions, practices, and frameworks, and gain valuable insights from real-world experiences. For scrum masters and Agile coaches, discover invaluable strategies for navigating organizational change and fostering a culture of continuous improvement. In Part Two, explore the Agile landscape and gain practical tips for driving positive change within your teams. Product owners will learn how to cultivate an Agile mindset and envision the future of their products. Senior developers and engineering managers will find guidance on overcoming common Agile anti-patterns and unlocking organizational success. In Part Three, empower your organization with the keys to unlocking success. Discover essential insights into Agile transformation and learn how to foster innovation and drive business agility. In Part Four, gain valuable insights into coaching Agile organizations and cultivating an Agile mindset. Learn practical tips and techniques to drive positive change and achieve lasting results. In Part Five, master Agile leadership and achieve lasting results. Whether you're looking to succeed in your current role or advance your career to new heights, this book is your essential companion for mastering Agile leadership and achieving lasting results.
| Author | : James L. Harris |
| Publisher | : Jones & Bartlett Learning |
| Total Pages | : 461 |
| Release | : 2021-08-04 |
| Genre | : Medical |
| ISBN | : 1284238679 |
Clinical Nurse Leaders Beyond the Microsystem: A Practical Guide, Fourth Edition is a core resource for CNLs which imparts the competencies necessary to lead improvement teams, analyze data, and ensure delivery of quality, safety, and value-based care in any healthcare setting.
| Author | : Kim Barnas |
| Publisher | : ThedaCare Center for Healthcare Value |
| Total Pages | : 249 |
| Release | : 2014-04-29 |
| Genre | : Medical |
| ISBN | : 098488484X |
Hospitals have long relied on the heroics of one brilliant nurse or doctor to save the day. Such heroics often result in temporary workarounds and quick fixes that leave not only patients and quality care at risk, but also increase costs. This is the story of an organization breaking that habit. Like a growing number of healthcare organizations around the world, ThedaCare, Inc. has been using lean thinking and the principles of the Toyota Production System to improve quality of care, reduce waste, and become more reliable. But lean thinking was incompatible with ThedaCare’s old top-down, hero-based system of management. Kim Barnas, former SVP of ThedaCare, shows us how she and her team created a management system that is stable and lean, to spur continuous improvement. Beyond Heroes shows the reader, step by step, how ThedaCare teams developed the system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system, from front-line problem solving with the scientific method to daily team huddles and creating standard work for leaders all the way to the top of an organization. Finally, the author introduces four executives from healthcare systems across North America who have implemented ThedaCare’s system and share the lessons they learned along the way. Beyond Heroes is not just a call to action or an argument for a better healthcare system. It is a necessary roadmap through the rocky terrain ahead, one that healthcare leaders can customize to their special needs.
| Author | : Denis Lawton |
| Publisher | : Psychology Press |
| Total Pages | : 200 |
| Release | : 2005 |
| Genre | : Education |
| ISBN | : 9780415347761 |
An analysis of the relationship between labour party values and beliefs and educational ideas since 1900.
| Author | : Robert Courser |
| Publisher | : Simon and Schuster |
| Total Pages | : 105 |
| Release | : 2024-01-09 |
| Genre | : Business & Economics |
| ISBN | : 1637632150 |
In Line of Sight, Robert Courser offers five keys for bridging the gap between strategy and execution so leaders and executives can grow their business. What do you do if you struggle to grow and scale your company? How do you bridge the gap between your goals and their successful execution? In this down-to-earth book, Robert Courser and Olivier Aries share actionable insights to help owners and leaders of small and medium-sized businesses get—or get back—into growth mode. With easy-to-digest examples and stories, they encourage leaders to apply simple, time-tested practices to execute better. A former chef with a knack for excellence, Courser advocates the importance of good alignment in all aspects of operations—having the right ingredients at the right time and the right place to ace the recipe of growth. Leaders who want to be firmly in control of their business will find here actionable insights at a time when uncertainty requires making constant changes and staying nimble: be clear about your strategy, be a principled leader, use relevant metrics, set a structure that enables individuals to prioritize the right tasks, and nurture your employees. In all, understand and manage the five keys for successful execution. Using simple tools and a self-assessment guide to help implement the book’s recommendations, Line of Sight will be the back-pocket companion for any executive looking to lead a healthy business.
| Author | : Mark Graban |
| Publisher | : |
| Total Pages | : 148 |
| Release | : 2020-09-09 |
| Genre | : |
| ISBN | : |
Every leader aspires to be excellent, to inspire excellence, and to lead a great organization. The question, of course, is how to achieve these goals. One possible path is to understand and learn from leaders whose principles and practices have demonstrated the "how." One such leader is Paul H. O'Neill, Sr. (1935-2020), former U.S. Treasury Secretary, former CEO of Alcoa, and a person who impacted U.S. healthcare policy and played an integral role throughout Value Capture's history. Paul would often ask other leaders, "What do you want your legacy to be?" He asked that as a way to get people to think well beyond themselves at that moment, and think of what they could influence and build in themselves and others for a better future. One element of Paul's legacy is the speeches that he gave over the years, sharing his experiences as a leader, to try to provide other leaders with guidance on how to achieve goals of excellence. "A Playbook for Habitual Excellence: A Leader's Roadmap from the Life and Work of Paul H. O'Neill, Sr." collects a few of Paul's most notable speeches and Senate testimony. The principles that were Paul's True North are made clear, and hopefully, will help light the path that you take as a leader. We hope you find his words to be inspiring, informative, and useful.All royalties are being donated to one of Paul's favorite causes, The Neighborhood Academy.
| Author | : Brian Strobel |
| Publisher | : CRC Press |
| Total Pages | : 271 |
| Release | : 2020-12-06 |
| Genre | : Business & Economics |
| ISBN | : 1000217795 |
This book is for the people who lead our companies. Our world suffered a staggering blow. We will recover. Many of our companies are still suffering. Some of them will not recover. We’re in a time of disruption. A company’s culture will play a big part in managing through this disruption. Senior leaders must establish a clear purpose, a strong set of core values, and a plan to translate strategy into action. Companies will be seeking to transform, to become more efficient and resilient. Most attempts to do so fail. They fail because we try to solve the wrong problem with the wrong system. We attempt to change the way people act. But to achieve sustained improvement, we must focus on changing the way they think. Over the last thirty years, we’ve experimented with Lean, Six Sigma, and other improvement initiatives. Each failed to move beyond average performance and sustain transformational improvement. Average then became a learned behavior. To move forward, we must unlearn some things. We must change our problem definition and our defined systems. And we can do this by framing the problem through the lens of Operational Excellence.
| Author | : Thomas Bauer |
| Publisher | : John Wiley & Sons |
| Total Pages | : 136 |
| Release | : 2016-05-26 |
| Genre | : Business & Economics |
| ISBN | : 1119278384 |
Drive marketing ROI with an investor's mindset and a proven toolkit Top marketers today don't shy away from financial accountability. In fact, they actively seek to account for the return on their companies' investments in marketing – because they want their budget to make a difference for their brands and for their business: more relevant messages, more effective campaigns, more satisfied customers, more profitable promotions, higher returns to shareholders. If this is how you think about marketing, this book is for you. It is a book for CMOs who adopt an investor's mindset, and it deals with the most pressing marketing performance questions. This isn't a work of theory. This is a hands-on guide to better marketing for top managers, neatly packaged into ten concise chapters that are just right for a short-haul flight. Learn how to: Increase sales with smarter fund allocation Reduce marketing costs without sacrificing effectiveness Strengthen the role of marketing with quantified ROI Build capabilities for sustainable performance improvements Marketing Performance delivers expert insight, a wealth of proven success factors, and real-life case studies that will help you drive marketing performance and grow your business.
