Improving Processes in the Service Sector – Going Beyond Efficiency and Quality Uplift

Improving Processes in the Service Sector – Going Beyond Efficiency and Quality Uplift
Author: Forte Consultancy Group
Publisher: Forte Consultancy
Total Pages: 5
Release:
Genre:
ISBN:

Traditionally, efforts around improving processes in the service sector have had at their core the end goal of reducing operational expenses while maintaining or improving service quality, focused on driving efficiency in certain day to day business activities. Such redesign efforts, however, must take several other factors into account, factors which are quite often ignored at the ultimate expense of the customer.

Beyond Efficiency

Beyond Efficiency
Author: Josefin Wangel
Publisher: AADR
Total Pages: 224
Release: 2021-06-07
Genre:
ISBN: 9783887786113

How could a more just and sustainable living environment be like? This anthology seeks to shed new light on how the design of built living environments shapes the possibilities for everyday life to be sustainable- The centerpiece of the anthology is a selection of speculative design experiments, including e.g. Weather Wash, Biophilia, and Interstitial Interventions. Moving from an analysis o 'what is' to an exploration of 'what if', the design experiments seek to articulate the limitations of ecomodernist urban sustainability while also opening up for alternatives. The design experiments are complemented by a number of essays, expanding on frustrations and reflections, and proving insight into how a design driven research process might be carried out, including methodological troubles. If you have an interest in planning and design for urban sustainability, futures studies and speculation, and/or design-driven research, then this book is definitely for you.

Beyond HR

Beyond HR
Author: John W. Boudreau
Publisher: Harvard Business Press
Total Pages: 269
Release: 2007-06-19
Genre: Business & Economics
ISBN: 1422148130

Is your talent strategy a unique competitive advantage? As competition for top talent increases, companies must recognize that decisions about talent and its organization can have a significant strategic impact. Beyond HR shows how organizations can uncover distinctive talent contributions, strategically differentiate their HR practices and metrics, and more optimally allocate talent to create value. Illustrations from companies such as Disney, Boeing, and Corning describe a new decision science called Talentship, that reveals opportunities by identifying strategy pivot points and the optimal talent and organization decisions that address them. A unique framework helps readers identify their own distinctive strategic pivot points and connect them to talent decisions, showing how today’s “HR” can evolve to fulfill its potential as a source of strategic advantage.

Beyond Economic Efficiency in United States Tax Law

Beyond Economic Efficiency in United States Tax Law
Author: David A. Brennen
Publisher: Aspen Publishing
Total Pages: 489
Release: 2014-12-09
Genre: Law
ISBN: 1454818999

A collection of unconventional voices, BEYOND ECONOMIC EFFICIENCY IN UNITED STATES TAX LAW articulates alternative approaches to traditional economic analysis that provide a fuller understanding of tax law. Twelve original essays shed new light on classical tax theory by demonstrating that efficiency should not be the sole mechanism for examining the merits of the U.S. tax system. Factors such as race, gender, ethics, fairness, social justice, and political theory, to name a few should play a vital role in the design of the tax system. Reliance upon the myth that markets function solely by reference to efficiency concerns can be expected to result in a poorly functioning tax regime. Covering a broad range of topics including healthcare, housing, theories of justice, wealth transfer taxation, taxation as regulation, international taxation, state and local taxation, retirement security, and the charitable tax exemption this trail-blazing anthology scrutinizes the tax code along many neglected lines of analysis, including fairness, redistribution, organizational behavior and hierarchy, and social justice.

Organizational Change for Corporate Sustainability

Organizational Change for Corporate Sustainability
Author: Dexter Colboyd Dunphy
Publisher: Psychology Press
Total Pages: 342
Release: 2003
Genre: Business & Economics
ISBN: 9780415287401

Using specific examples of incremental and transformational changes, and outlining the long-term corporate benefits of sustainability, the book examines the changes required to achieve true sustainability.

Go Beyond

Go Beyond
Author: Neville Pritchard
Publisher: AuthorHouse
Total Pages: 216
Release: 2018-03-23
Genre: Business & Economics
ISBN: 1546290133

When Gallups Global Workforce Study was released, we found out that only 13 percent of people in 143 countries reported being engaged in their work and 24 percent reported being actively disengaged. Some might ask what this does to workplace productivity, but a more important question to ask is this: What does it do to the quality of work life for millions of employees? Go Beyond seeks to solve both problems that human resources professionals face. It starts with the premise that all related functions and departments need to coordinate in providing people support. The book will help you: recruit the best people to work for your organization; keep staff engaged with their work; overcome challenges associated with change; and cultivate a workplace culture where excellence can thrive. The authors also address the growing importance of HR analytics and how interpreting data can provide the insights needed to make sound business decisions. Make employees a priority and achieve better results for them, yourself, and your organization with the insights and best practices in Go Beyond.

Beyond the Market

Beyond the Market
Author: Jens Beckert
Publisher: Princeton University Press
Total Pages: 377
Release: 2009-01-10
Genre: Social Science
ISBN: 140082544X

Beyond the Market launches a sociological investigation into economic efficiency. Prevailing economic theory, which explains efficiency using formalized rational choice models, often simplifies human behavior to the point of distortion. Jens Beckert finds such theory to be particularly weak in explaining such crucial forms of economic behavior as cooperation, innovation, and action under conditions of uncertainty--phenomena he identifies as the proper starting point for a sociology of economic action. Beckert levels an enlightened critique at neoclassical economics, arguing that understanding efficiency requires looking well beyond the market to the social, cultural, political, and cognitive factors that influence the coordination of economic action. Beckert searches social theory for the components of an alternative theory of action, one that accounts for the social embedding of economic behavior. In Durkheim and Parsons he finds especially useful approaches to cooperation; in Luhmann, a way to understand how people act under highly contingent conditions; and in Giddens, an understanding of creative action and innovation. Together, these provide building blocks for a research program that will yield a theoretically sophisticated understanding of how economic processes are coordinated and the ways that markets are embedded in social, cultural, and cognitive structures. Containing one of the most fully informed critiques of the neoclassical analysis of economic efficiency--as well as one of the most thoughtful blueprints for economic sociology--this book reclaims for sociology the study of one of the most important arenas of human action.

Corporate Responsibility

Corporate Responsibility
Author: Paul A Argenti
Publisher: SAGE Publications
Total Pages: 457
Release: 2015-07-01
Genre: Business & Economics
ISBN: 1483383121

Corporate Responsibility offers a concise and comprehensive introduction to the functional area of corporate responsibility. Readers will learn how corporate responsibility is good for business and how leaders balance their organization’s needs with responsibilities to key constituencies in society. Author Paul A. Argenti engages students with new and compelling cases by focusing on the social, reputational, or environmental consequences of corporate activities. Students will learn how to make difficult choices, promote responsible behavior within their organizations, and understand the role personal values play in developing effective leadership skills.

Organizational Change for Corporate Sustainability

Organizational Change for Corporate Sustainability
Author: Suzanne Benn
Publisher: Routledge
Total Pages: 290
Release: 2018-07-11
Genre: Business & Economics
ISBN: 1317214498

Since this classic book was first published in 2003, sustainability has increasingly been accepted as standard business practice for leading corporations, while the science itself has revealed how human activity has become the dominant force influencing irreversible changes in the planetary systems. The fourth edition of this trailblazing book on corporate sustainability provides new insights into how organizations can transition towards a more responsible way of conducting their business. It charts new thinking on value creation, business models and organizational purpose as the basis of a broader-based transition to a sustainable society. The sustainability phase model has been substantially revised to incorporate emergent approaches in sustainable supply chain management, strategic sustainability, sustainability-oriented innovation and new business models. There is a companion website that contains a range of materials to support learning. This new edition with the authors’ unified approach to sustainable business reshapes its plan of action to bring about corporate change by drawing in new management theory and practice on strategy-making and leadership, making it core reading for students and researchers of sustainability and business, organizational change and corporate social responsibility.