Best Practices For Communication Between Client And Vendor In It Outsourcing Projects
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| Author | : Ravi Sharma |
| Publisher | : |
| Total Pages | : 33 |
| Release | : 2008 |
| Genre | : |
| ISBN | : |
It has been reported that outsourcing specialist knowledge work can enable business excellence by enhancing business competitiveness, economic value added service, quality, and market branding. Much of this may be supported by seamless technical communication flows between the vendors and clients of an outsourcing project. However, the potential loss of confidentiality, authority, and security are key factors organizations take into consideration before venturing into outsourcing. Developing an information communication platform which promotes a secure knowledge exchange culture in an environment conducive to trust is fundamental to mitigate these information risk factors. The empirical study reported in this paper investigated the central postulate that effective management of technical communication at every stage of executing an IT outsourcing contract reduces associated risks and establishes trust in an outsourcing relationship. The objective of the study was to provide knowledge managers with an insight into the effectiveness of communication flows for various outsourcing activities in order to support knowledge mobilization for effective service delivery. The field research was conducted through a survey of industry practitioners from vendor and client organizations with a sample size of 70 respondents from 20 organizations, about an equal number of clients and vendors. It is the intended contribution of this work to prescribe a socio-technical platform for professional technical communications between clients and vendors of outsourcing services that effectively manages information.
| Author | : Barry Thatcher |
| Publisher | : Routledge |
| Total Pages | : 236 |
| Release | : 2017-03-02 |
| Genre | : Psychology |
| ISBN | : 1351842374 |
This book examines the impact of outsourcing on the field of technical communication. Aided by new technologies and driven by global market structures, technical communication products that were once developed in the United States or Western Europe are now being developed in Asia, Eastern Europe, and other parts of the world. If technical communication follows other fields, such as information technologies, electronics manufacturing, and even textiles, this 'outsourcing' of technical communication products and jobs will surely influence our profession-but how? What kinds of jobs will remain in the United States? Which jobs are more efficiently handled outside the United States? How can U.S. technical communicators develop a 'comparative advantage' in the global economy? How can collaboration and joint development of information products be managed? What are the ethical, cultural, social, and economic dilemmas created by outsourcing?This collection is designed as a theory/practice book that addresses the needs of graduate students, faculty, and technical communicators who want to teach, practice, or conduct research in this area. It addresses technical communications and outsourcing in six different parts of the world, including the United States. It also explores issues of curriculum, project management, legal considerations, and intercultural communication problems.This title is suitable for: Technical communication professionals in academia and industry; managers, researchers, and teachers of documentation projects who are involved in offshore outsourcing situations and need to find best practices, strategies, or recommendations for being successful; technical writers (freelancers and corporate employees) working with international partners interested in how outsourcing can affect the future of their profession; non-U.S. writers working in outsourcing projects looking to perform satisfactorily in their jobs; undergraduate and graduate professors in universities and community colleges teaching courses in publications management, information design, international communication, and technical writing, and students enrolled in those courses; teachers and students in rhetorical theory and professional communication pedagogy courses; ESL (English as a second language) and ESP (English for specific purposes) readers.
| Author | : Apoorva S R. |
| Publisher | : |
| Total Pages | : 105 |
| Release | : 2006 |
| Genre | : Contracting out |
| ISBN | : |
| Author | : Dr. Raghu Korrapati |
| Publisher | : Diamond Pocket Books Pvt Ltd |
| Total Pages | : 279 |
| Release | : 2016-04-08 |
| Genre | : Poetry |
| ISBN | : 9385975897 |
मैं बैठा उसी के पास में हूँ। फिर क्यूं उसकी तलाश में हूँ।। सबको मिल कर आता है वो। मैं भी उसके ख़ास में हूँ।। इसी संकलन से
| Author | : Oliver Götz |
| Publisher | : GRIN Verlag |
| Total Pages | : 27 |
| Release | : 2017-03-08 |
| Genre | : Computers |
| ISBN | : 3668412545 |
Seminar paper from the year 2017 in the subject Computer Science - Commercial Information Technology, grade: 1,0, University of Cologne (Seminar für Wirtschaftsinformatik und integrierte Informationssysteme), course: Hauptseminar, language: English, abstract: IT outsourcing (ITO) engagements have become one of the prevailing IT strategies. Moreover, agile software development (ASD) approaches tend to replace traditional, sequential methods. Injecting ASD into ITO leads to agile global or distributed outsourced development (AGOSD/ADOSD) projects characterized by using agile methods within distributed environments rising the challenge of facilitating coordination and collaboration between teams. Especially communication between client and external vendor became one of the major critical success factors. Consequently, my study examines communication practices within global IT projects. (1) I conducted a structured literature review to extend the list of communication practices provided by prior studies. (2) I consolidated and categorized them. (3) By having performed expert interviews, I deployed a ranking pointing out their practical relevance.
| Author | : S. Brinkkemper |
| Publisher | : Springer |
| Total Pages | : 389 |
| Release | : 2016-01-06 |
| Genre | : Business & Economics |
| ISBN | : 0230362990 |
Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.
| Author | : Turgut Erdogmus |
| Publisher | : |
| Total Pages | : |
| Release | : 2018 |
| Genre | : Information technology |
| ISBN | : 9781529706277 |
The outsourcing of information technology to external providers has been a phenomenon for organizations around the world for decades. The main reason for this trend is cost reductions through scaling, the temporary inclusion of specific skills in the own organization as well as the joint development of innovative solutions with an external partner. The client organization "RetBa," a major private insurance company, was facing serious quality and performance issues in the delivery of the workplace services. Hence, in 2005 they opted for an outsourcing solution aimed at moving the responsibility for managing IT workplace services for over 50,000 seats worldwide to the external service provider "EuTu." Over the years, the outsourcing project faced several problems due to the lack of performance and delayed delivery of services by the service provider EuTu. To solve these quality issues and avoid further failures, in 2011 RetBa appointed Scaleit Consulting, a third-party advisor. Scaleit Consulting had the responsibility to identify the causes for these issues, revise the workplace strategy, and support RetBa in the communication with the service provider.
| Author | : St.Amant, Kirk |
| Publisher | : IGI Global |
| Total Pages | : 2511 |
| Release | : 2009-07-31 |
| Genre | : Computers |
| ISBN | : 1605667714 |
"This book covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts"--Provided by publisher.
| Author | : Dan Roberts |
| Publisher | : John Wiley & Sons |
| Total Pages | : 290 |
| Release | : 2011-04-06 |
| Genre | : Business & Economics |
| ISBN | : 1118044509 |
Timely guidance for transforming IT into a strategic business partner Today's leaders are expected to reduce costs, increase productivity, drive innovation and help the business identify and pursue new business opportunities. Successful IT leaders will be the ones that become strategic business partners and decision influencers in their organizations. Unleashing the Power of IT describes in actionable detail, the new mindset, core skill set, and interpersonal tool set that are necessary for IT leaders to thrive in today's increasingly complex challenging business environment. Provides tangible, hard-hitting, real-world strategies, techniques and approaches that will immediately transform your IT workforce and culture Includes Top Ten lists of tips and techniques, proven frameworks and practical guidance to help you launch and sustain your IT culture change and professional development initiatives Addresses how to build a client-focused IT culture; move your organization from order takers to trusted business partners, market IT's value, lead change with confidence, manage projects and vendor relationships A special feature of this book includes a chapter profiling several world-class organizations that have implemented the principles in this book. Learn about the culture change challenges they overcame and benefit from their best practices and successes.
| Author | : Lionel Haas |
| Publisher | : |
| Total Pages | : |
| Release | : 2018 |
| Genre | : COMPUTERS |
| ISBN | : 9783319920658 |
This book develops a common understanding between the client and the provider in each of the four stages of strategic outsourcing. These stages range from discovery, where the parties envision their future collaboration; planning, where they lay the ground work for the contract and the project; building, where they effectively carry out the work; and lastly to running, where they orchestrate the relationship on a daily basis to ensure that the new, enlarged company achieves the results sought. In a simple yet direct style, it highlights the dos and don’ts the parties should bear in mind at each stage of the process and combines both the client’s and the provider’s perspectives by comparing their respective involvement at each stage of the process and considering, equally, their obligations in establishing a balanced relationship. The book is primarily intended for those in the private sector with experience of dealing with complex outsourcing situations and who are looking for the small or bigger differentiators that will support their decisions and actions. The target audiences include, on the client side: CCOs, CIOs, lawyers, procurement managers, outsourcing consultants and IT Service managers and, on the provider side: account managers, bid managers, outsourcing project managers, operation managers and service managers. However, it is also useful for anybody involved in outsourcing who is seeking to develop a global understanding of the main processes and roles upstream and downstream in the chain.
