Be Your Customers Hero
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| Author | : Adam Toporek |
| Publisher | : AMACOM |
| Total Pages | : 270 |
| Release | : 2015-04-22 |
| Genre | : Business & Economics |
| ISBN | : 0814449069 |
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
| Author | : |
| Publisher | : |
| Total Pages | : 8 |
| Release | : 2017 |
| Genre | : |
| ISBN | : |
| Author | : Hilari Bell |
| Publisher | : Simon and Schuster |
| Total Pages | : 335 |
| Release | : 2008-06-23 |
| Genre | : Young Adult Fiction |
| ISBN | : 1439107882 |
THE RETURN OF SORAHB? Legend has it that when Farsala most needs a warrior to lead it, Sorahb will be restored by the god Azura. That time has come. After a devastating loss to the army of the Hrum, Farsala has all but fallen. Only the walled city of Mazad and a few of the more uninhabitable regions remain free of Hrum rule, and they seem destined to fall as well. Farsala needs a champion now. Three young people are waging battle as best they can. Soraya, Jiaan, and Kavi, their lives decimated by the Hrum, are each in a personal fight against their common enemy. Apart, their chances are slim, as none of them is Sorahb reborn. United, perhaps they can succeed. But only Time's Wheel can bring them together—if it turns the right way. If it doesn't, Farsala is surely doomed. In the sequel to the critically acclaimed Fall of a Kingdom (formerly titled Flame), the first book of the Farsala Trilogy, Hilari Bell draws readers deeper into the mythical land of Farsala and weaves an epic tale of destiny and danger.
| Author | : Lisa King |
| Publisher | : National Center for Youth Issues |
| Total Pages | : 33 |
| Release | : 2020-02-13 |
| Genre | : Juvenile Fiction |
| ISBN | : 1953945317 |
Help Kids Discover Their Own Inner Hero We often teach children that heroes are famous because of something they did, but it's just as important to teach them that heroes are remembered for who they are. In Be Your Own Hero, Lisa King reveals what it takes to be a real-life hero. And it has a whole lot more to do with character and kindness than anything else! Being a hero takes having the courage to believe in yourself, overcome obstacles, and make the world a better - and brighter - place for everyone around you. And the good news is, we all can do that! It's Hero Week at school, and Quinn Wilson can hardly contain her excitement! Each day, her class will meet a real-life hero, and on Friday they get to dress up as their favorite hero from the past or present. Every other kid in the class knows who they want to be, except for Quinn! There are so many heroes she looks up to! How can she choose just one? But when Quinn's teacher, Mr. Finley, teaches the class some important truths about heroes, Quinn discovers something unexpected. In her search to find a hero in someone else, she actually finds the hero in herself!
| Author | : Donald Miller |
| Publisher | : HarperCollins Leadership |
| Total Pages | : 225 |
| Release | : 2022-01-11 |
| Genre | : Business & Economics |
| ISBN | : 1400228026 |
New York Times bestselling author Donald Miller shares the plan that led him to turn his life around. This actionable guide will teach you how to do the same through journaling prompts and goal-planning exercises. There are four characters in every story: The victim, the villain, the hero, and the guide. These four characters live inside us. If we play the victim, we’re doomed to fail. If we play the villain, we will not create genuine bonds. But if we play the hero or guide, our lives will flourish. The hard part is being self-aware enough to know which character we are playing. In this book, bestselling author Donald Miller uses his own experiences to help you recognize if the character you are currently surfacing is helping you experience a life of meaning. He breaks down the transformational, yet practical, plan that took him from slowly giving up to rapidly gaining a new perspective of his own life’s beauty and meaning, igniting his motivation, passion, and productivity, so you can do the same. In Hero on a Mission, Donald’s lessons will teach you how to: Discover when you are playing the victim and villain. Create a simple life plan that will bring clarity and meaning to your goals ahead. Take control of your life by choosing to be the hero in your story. Cultivate a sense of creativity about what your life can be. Move beyond just being productive to experiencing a deep sense of meaning. Donald will help you identify the many chances you have of being the hero in your life, and the times when you are falling into the trap of becoming the victim. Hero on a Mission will guide you in developing a unique plan that will speak to the challenges you currently face so you can find the fulfillment you have been searching for in your life and work.
| Author | : Schwartzen Precil |
| Publisher | : AuthorHouse |
| Total Pages | : 175 |
| Release | : 2019-10-14 |
| Genre | : Self-Help |
| ISBN | : 1728329914 |
Foster care was Schwartzen Precil's home since he was one years old. He endured many extreme hardships including an encounter with the criminal justice system as a teenager. He used that obstacle as an opportunity to start over. Despite a traumatic childhood, Schwartzen remained hopeful as he developed a resilient spirit. Through the game of basketball, he enhanced his leadership skills which earned him college scholarship. After graduation, he went on to empower and inspires youth and young professionals with his story as he searched for his long lost family. "Many people struggle with acceptance, identity, and emotional instability their entire lives. I decided to stop blaming others and take full responsibility. I became my own hero." -Schwartzen Precil
| Author | : Elizabeth Svoboda |
| Publisher | : Penguin |
| Total Pages | : 234 |
| Release | : 2013-08-29 |
| Genre | : Psychology |
| ISBN | : 1101622644 |
An entertaining investigation into the biology and psychology of why we sacrifice for other people Researchers are now applying the lens of science to study heroism for the first time. How do biology, upbringing, and outside influences intersect to produce altruistic and heroic behavior? And how can we encourage this behavior in corporations, classrooms, and individuals? Using dozens of fascinating real-life examples, Elizabeth Svoboda explains how our genes compel us to do good for others, how going through suffering is linked to altruism, and how acting heroic can greatly improve your mental health. She also reveals the concrete things we can do to encourage our most heroic selves to step forward. It’s a common misconception that heroes are heroic just because they’re innately predisposed to be that way. Svoboda shows why it’s not simply a matter of biological hardwiring and how anyone can be a hero if they're committed to developing their heroic potential.
| Author | : David Bowman |
| Publisher | : |
| Total Pages | : 80 |
| Release | : 2006-10 |
| Genre | : Book of Mormon |
| ISBN | : 9781590386910 |
Who?s Your Hero? volume 2 teaches how children ages 3 and up can be like Alma, Enos, and Helaman?s stripling warriors in their everyday lives. Full-color, fun illustrations will keep the attention of pre-readers. Volume 2 Book of Mormon stories include: ?Helaman?s Warriors Respect Their Parents,? ?Enos Sincerely Prays,? and ?Alma Apologizes.? Family home evening ideas and activities are also featured at the end of each story. Who?s Your Hero? is ideal for teaching children to love the Book of Mormon!?What I love is the simple values that are taught through this book in a way that my three-year-old son understands and is really able to apply them. I cannot wait for Volume 2 to come out!??Sara from the Internet?My seven-year-old reads it alone and my five-year-old always wants it read again and again. I can?t think of better heroes for them, and Bowman makes these familiar names and people come to life with everyday examples of how to apply their teachings to today?s life.??Dixie from the Internet
| Author | : Donald Miller |
| Publisher | : HarperCollins Leadership |
| Total Pages | : 241 |
| Release | : 2017-10-10 |
| Genre | : Business & Economics |
| ISBN | : 0718033337 |
More than half-a-million business leaders have discovered the power of the StoryBrand Framework, created by New York Times best-selling author and marketing expert Donald Miller. And they are making millions. If you use the wrong words to talk about your product, nobody will buy it. Marketers and business owners struggle to effectively connect with their customers, costing them and their companies millions in lost revenue. In a world filled with constant, on-demand distractions, it has become near-impossible for business owners to effectively cut through the noise to reach their customers, something Donald Miller knows first-hand. In this book, he shares the proven system he has created to help you engage and truly influence customers. The StoryBrand process is a proven solution to the struggle business leaders face when talking about their companies. Without a clear, distinct message, customers will not understand what you can do for them and are unwilling to engage, causing you to lose potential sales, opportunities for customer engagement, and much more. In Building a StoryBrand, Donald Miller teaches marketers and business owners to use the seven universal elements of powerful stories to dramatically improve how they connect with customers and grow their businesses. His proven process has helped thousands of companies engage with their existing customers, giving them the ultimate competitive advantage. Building a StoryBrand does this by teaching you: The seven universal story points all humans respond to; The real reason customers make purchases; How to simplify a brand message so people understand it; and How to create the most effective messaging for websites, brochures, and social media. Whether you are the marketing director of a multibillion-dollar company, the owner of a small business, a politician running for office, or the lead singer of a rock band, Building a StoryBrand will forever transform the way you talk about who you are, what you do, and the unique value you bring to your customers.
| Author | : William J. Bennett |
| Publisher | : Simon & Schuster |
| Total Pages | : 0 |
| Release | : 1997-10-06 |
| Genre | : Biography & Autobiography |
| ISBN | : 9780684834450 |
William Bennett and Michael Hague, the team that brought us the national bestseller The Children's Book of Virtues, have once again collaborated to create The Children's Book of Heroes, a beautifully illustrated celebration of heroic deeds, both real and fictional, that will delight and inspire millions of young children and their parents. "We all need a hero or two to help us stand fast and think right," says William J. Bennett, author of The Book of Virtues, the bestseller that millions of American families turn to for moral inspiration. With excerpts chosen for young children, this new treasury presents splendid tales of the valor and indomitable spirit that are a lasting testament to our cherished values. Jackie Robinson stands fast on the playing field and his strength of character inspires a nation. David slays Goliath and his faith and bravery give hope to underdogs everywhere. A little boy goes in search of an angel and finds one who guards him day and night: his own mother. From Abraham Lincoln and Mother Teresa to warriors on the battlefield, real moms and dads, and even young girls and boys, here are worthy and heroic figures all kids can look up to and emulate. The Children's Book of Heroes is a celebration of the endurance, sacrifice, courage, and compassion that characterize truly heroic deeds.
