Anticipate
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| Author | : Bill Thomas |
| Publisher | : John Wiley & Sons |
| Total Pages | : 224 |
| Release | : 2012-11-06 |
| Genre | : Business & Economics |
| ISBN | : 1118356918 |
Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be applied in any industry, by any type of organization. Get proven guidance on how to design and implement a customer-focused journey that moves beyond the transaction and satisfied customers, to a relationship and culture that creates and leverages loyalty – and the profitability that comes with it. Explains proprietary methods—such as the Customer Focus Maturity Model ® and Value Chain Labs ® —that teach readers the steps and tools organizations use to create, drive and optimize their customer focus. Authors Bill Thomas and Jeff Tobe have used their 10-point framework to guide Fortune 500’s, start-ups as well as non-profits in charting a customer-focused journey that matures, anticipates and delivers increasing levels of loyalty and profitability with their customers, and across their broader value chain. Anticipate will provide you with field-proven steps, tools and examples that you’ll use to take your customer-focused strategy, execution and culture to the ideal level.
| Author | : Rob-Jan Jong |
| Publisher | : Amacom |
| Total Pages | : 288 |
| Release | : 2022-03 |
| Genre | : |
| ISBN | : 9781400239061 |
Anyone can develop the vision required to be a true leader. You just need to learn how.
| Author | : Bill Thomas |
| Publisher | : John Wiley & Sons |
| Total Pages | : 224 |
| Release | : 2012-10-16 |
| Genre | : Business & Economics |
| ISBN | : 1118417216 |
Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be applied in any industry, by any type of organization. Get proven guidance on how to design and implement a customer-focused journey that moves beyond the transaction and satisfied customers, to a relationship and culture that creates and leverages loyalty – and the profitability that comes with it. Explains proprietary methods—such as the Customer Focus Maturity Model ® and Value Chain Labs ® —that teach readers the steps and tools organizations use to create, drive and optimize their customer focus. Authors Bill Thomas and Jeff Tobe have used their 10-point framework to guide Fortune 500’s, start-ups as well as non-profits in charting a customer-focused journey that matures, anticipates and delivers increasing levels of loyalty and profitability with their customers, and across their broader value chain. Anticipate will provide you with field-proven steps, tools and examples that you’ll use to take your customer-focused strategy, execution and culture to the ideal level.
| Author | : QuickRead |
| Publisher | : QuickRead.com |
| Total Pages | : |
| Release | : |
| Genre | : Study Aids |
| ISBN | : |
How looking to the future can make you a better leader. Anticipate (2015) explores the power of visionary leaders by unpacking the inspirational power of anticipation. Expounding on ancient Greek philosophies of leadership, Rob-Jan de Jong explains why you should work to cultivate your vision for the future and use it to inspire others. Do you want more free book summaries like this? Download our app for free at https://www.QuickRead.com/App and get access to hundreds of free book and audiobook summaries. DISCLAIMER: This book summary is meant as a summary and an analysis and not a replacement for the original work. If you like this summary please consider purchasing the original book to get the full experience as the original author intended it to be. If you are the original author of any book published on QuickRead and want us to remove it, please contact us at [email protected].
| Author | : Lak Ananth |
| Publisher | : Ideapress Publishing |
| Total Pages | : 185 |
| Release | : 2021-10-26 |
| Genre | : |
| ISBN | : 9781646870721 |
Quibi was going to put short, premium-quality videos in the hands of millions of content-hungry mobile consumers around the globe. The Apple Newton combined cool with indispensable in a way that was expected to spark a new mobile device market that was much bigger than the personal computing market. The $2,500 Tata Nano automobile was touted as a major gamechanger for India and the millions of aspiring middle-class customers who would surely buy one. The Segway personal transporter was introduced with fanfare as a marvel of technology that was poised to change urban transportation. Each one of these products was to set the world on fire--disrupting markets and changing our lives forever. Until they didn't. In his groundbreaking book, Anticipate Failure, Lak Ananth--CEO of global venture capital firm Next47--describes the most common patterns of failure in innovation. He starts with the premise that building a business based on innovation is a perilous endeavor, and failures big and small are always around the corner. Ananth then dives into instances of failures, guiding the reader to understand root causes. Finally, he provides readers with insights and coaching that will enable them not just to avoid failure, but to anticipate it and then get through it on the way to success. Anticipate Failure contains a riveting mix of stories of high-profile failures in innovation as well as many new stories that will be found nowhere else. In addition, Ananth has interviewed some of today's most successful founders and executives for the book, including Filip Kaliszan, CEO of Verkada; Gokul Rajaram, on the DoorDash executive team, Dr. Roland Busch, CEO of Siemens; James Joaquin, Managing Director of Obvious Ventures, Eran Ben-Shushan, CEO of Bizzabo; Andre Hartung, President of Diagnostic Imaging at Siemens Healthineers; Li Pu, President of Segway Robotics; and many others. Anticipate Failure is not a "do-these-things-and-you-will-succeed" prescriptive kind of business book. Instead, it is a coach and trusted companion that will help any business founder, executive, and manager get through some of the most difficult challenges they will face when they embark on innovation and building a new business. Read it, then put the lessons you learn to work in your own business
| Author | : United States. Congress. Senate. Committee on Public Works. Subcommittee on Environmental Pollution |
| Publisher | : |
| Total Pages | : 1258 |
| Release | : 1976 |
| Genre | : Environmental policy |
| ISBN | : |
| Author | : United States. Congress. Senate. Committee on Public Works. Subcommittee on Environmental Pollution |
| Publisher | : |
| Total Pages | : 232 |
| Release | : 1976 |
| Genre | : Environmental policy |
| ISBN | : |
| Author | : Francis Fukuyama |
| Publisher | : Rowman & Littlefield |
| Total Pages | : 208 |
| Release | : 2008-01-27 |
| Genre | : Political Science |
| ISBN | : 0815729898 |
A host of catastrophes, natural and otherwise, as well as some pleasant surprises—like the sudden end of the cold war without a shot being fired—have caught governments and societies unprepared many times in recent decades. September 11 is only the most obvious recent example among many unforeseen events that have changed, even redefined our lives. We have every reason to expect more such events in future. Several kinds of unanticipated scenarios—particularly those of low probability and high impact—have the potential to escalate into systemic crises. Even positive surprises can be major policy challenges. Anticipating and managing low-probability events is a critically important challenge to contemporary policymakers, who increasingly recognize that they lack the analytical tools to do so. Developing such tools is the focus of this insightful and perceptive volume, edited by renowned author Francis Fukuyama and sponsored by The American Interest magazine. Bl indside is organized into four main sections. "Thinking about Strategic Surprise" addresses the psychological and institutional obstacles that prevent leaders from planning for low-probability tragedies and allocating the necessary resources to deal with them. The following two sections pinpoint the failures—institutional as well as personal—that allowed key historical events to take leaders by surprise, and examine the philosophies and methodologies of forecasting. In "Pollyana vs. Cassandra," for example, James Kurth and Gregg Easterbrook debate the future state of the world going forward. Mitchell Waldrop explores why technology forecasting is so poor and why that is likely to remain the case. In the book's final section, "What Could Be," internationally renowned authorities discuss low probability, high-impact contingencies in their area of expertise. For example, Scott Barrett looks at emerging infectious diseases, while Gal Luft and Anne Korin discuss energy security. How can we avoid
| Author | : K. Joanne McGlown |
| Publisher | : ACHE Management |
| Total Pages | : 0 |
| Release | : 2011 |
| Genre | : Medical |
| ISBN | : 9781567933666 |
As disasters continue to increase in frequency and severity, healthcare organizations must be prepared to react quickly and coordinate their efforts with those of other first-responder organizations. This book focuses on disaster preparedness and response from the healthcare leader's perspective. It shares practical strategies derived from the real-world experience of CEOs and administrators. It also includes compelling interviews with healthcare leaders who led their organizations' response to and recovery from catastrophic events including recent hurricanes, floods, and terrorist threats. Creating a solid financial plan and implementing it swiftly following a catastrophe are critical to the long-term stability of the facility. Two chapters of the book are devoted to ensuring fiscal strength before, during, and after a disaster. These chapters and others are illustrated with easy-to-use sample forms and checklists for planning and response. Topics covered include: Updates of the current status of federal regulations Definitions of the local, state, and federal roles in catastrophe planning Descriptions of various planning processes The most common roadblocks healthcare leaders face in crisis situations Strategies for recovery and reconstruction following an event How to minimize the financial impact of disasters
| Author | : Condoleezza Rice |
| Publisher | : Twelve |
| Total Pages | : 302 |
| Release | : 2018-05-01 |
| Genre | : Political Science |
| ISBN | : 1455542369 |
From New York Times bestselling author and former U.S. secretary of state Condoleezza Rice and Stanford University professor Amy B. Zegart comes an examination of the rapidly evolving state of political risk, and how to navigate it. The world is changing fast. Political risk-the probability that a political action could significantly impact a company's business-is affecting more businesses in more ways than ever before. A generation ago, political risk mostly involved a handful of industries dealing with governments in a few frontier markets. Today, political risk stems from a widening array of actors, including Twitter users, local officials, activists, terrorists, hackers, and more. The very institutions and laws that were supposed to reduce business uncertainty and risk are often having the opposite effect. In today's globalized world, there are no "safe" bets. POLITICAL RISK investigates and analyzes this evolving landscape, what businesses can do to navigate it, and what all of us can learn about how to better understand and grapple with these rapidly changing global political dynamics. Drawing on lessons from the successes and failures of companies across multiple industries as well as examples from aircraft carrier operations, NASA missions, and other unusual places, POLITICAL RISK offers a first-of-its-kind framework that can be deployed in any organization, from startups to Fortune 500 companies. Organizations that take a serious, systematic approach to political risk management are likely to be surprised less often and recover better. Companies that don't get these basics right are more likely to get blindsided.
