An Executives Guide To Achieving Class A Business Excellence
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| Author | : Dennis Groves |
| Publisher | : John Wiley & Sons |
| Total Pages | : 405 |
| Release | : 2008-12-03 |
| Genre | : Business & Economics |
| ISBN | : 0470445076 |
A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.
| Author | : Oliver Wight International, Inc. |
| Publisher | : John Wiley & Sons |
| Total Pages | : 182 |
| Release | : 2017-05-08 |
| Genre | : Business & Economics |
| ISBN | : 1119404479 |
The Oliver Wight Class A Standard for Business Excellence is the definitive, comprehensive statement of excellence in business today. Oliver Wight’s Class A Standard is the accumulated practice and experience of Oliver Wight Consultants around the world. It reflects the effort and achievement of thousands of client companies who have used the standard, and the benchmark capability it enables, to differentiate their business. The Seventh Edition will be the standard of business excellence for all businesses. The standard will take the reader through an understanding of business maturity and how to drive increase maturity with corresponding sustainable business benefit. Using the Oliver Wight Proven Path, a journey of “Milestones” focused on strategic priorities that drive you through a series of defined Maturity Transitions, people, behavior and processes all become more aligned and focused. Updated content will include new information on collaboration, segmentation, value chain, analytics, optimization, and planning. Please note: Previous editions of this book were titled The Oliver Wight Class A Checklist for Business Excellence.
| Author | : Dennis Groves |
| Publisher | : John Wiley & Sons |
| Total Pages | : 405 |
| Release | : 2008-09-29 |
| Genre | : Business & Economics |
| ISBN | : 0470260343 |
A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.
| Author | : Justin Hughes |
| Publisher | : Bloomsbury Publishing |
| Total Pages | : 369 |
| Release | : 2016-09-22 |
| Genre | : Business & Economics |
| ISBN | : 1472930231 |
"A vivid, compelling and highly readable insight into building world-leading teams and organizations." - Dr Catherine Raines, Chief Executive, UK Trade & Investment The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The author, Justin Hughes, brings an unusual mix of experience and insight, having worked as a management consultant to some of the world's most successful organizations, in addition to having served for 12 years as a military fighter pilot, where he became Executive Officer on the RAF Red Arrows. The challenges of high performance and leadership are explored in depth, and are illustrated with insights, interviews and case studies from the military, sporting and corporate worlds. The material includes a proprietary performance model that can be applied to a wide spectrum of organizations, focusing on: · People: the primacy of attitude over skills · Capability: building alignment before setting people free · Delivery: a process to close the gap between desired and actual outcomes · Learning: how to accelerate performance in real time · Leadership: exhibiting a set of behaviours such that others choose to follow · Risk: avoiding the victory of compliance over outcomes. In The Business of Excellence, Justin deconstructs the drivers of high performance with a rare clarity, insight and accessibility, to illustrate and explain tangible tools and methods, all of which can be applied by readers in their own teams and organizations.
| Author | : Carolyn Dewar |
| Publisher | : Simon and Schuster |
| Total Pages | : 384 |
| Release | : 2022-03-15 |
| Genre | : Business & Economics |
| ISBN | : 1982179678 |
"Based on extensive interviews with today's . . . corporate leaders, this look at how the best CEOs do their jobs focuses on the mindsets and actions that foster an environment of excellence"--
| Author | : Dennis Snow |
| Publisher | : John Wiley & Sons |
| Total Pages | : 261 |
| Release | : 2009-11-16 |
| Genre | : Business & Economics |
| ISBN | : 0470503807 |
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
| Author | : Larry E. Fast |
| Publisher | : CRC Press |
| Total Pages | : 268 |
| Release | : 2011-09-20 |
| Genre | : Business & Economics |
| ISBN | : 1466512873 |
Explaining how to implement and sustain a top-down strategy for manufacturing excellence, The 12 Principles of Manufacturing Excellence: A Leader’s Guide to Achieving and Sustaining Excellence provides a comprehensive, proven approach for delivering world-class performance while also cultivating the right culture through leadership and mentoring. Tapping into four decades of leadership experience, 35 years of it in the manufacturing industry, Larry Fast explains how to achieve vertical and horizontal alignment across your organization. He details a clear pathway to excellence via the 12 Principles of Manufacturing Excellence and provides a method for tracking progress—plant by plant and function by function. Emphasizing the importance of using Lean and Six Sigma tools to improve your business, the book: Integrates strategy and leadership development Paves a path for culture change–Operator-Led Process Control (OLPC)—that prepares hourly employees to take control of their processes and prepares management to enable them to do it Details an audit process for tracking progress and ensuring sustainability Includes a CD with color versions of the images in the book as well as a sample Manufacturing Excellence Audit, a sample Communications Plan, and a sample Training Plan that can all be easily customized for the reader’s use This resource-rich book will allow you to spell out leadership expectations and provide your employees and associates with a clear understanding of their individual roles. Helping you keep everyone in your organization focused during the quest towards sustainable manufacturing excellence, the accompanying CD supplies the tools you and your team will need to pursue it with passion, confidence, and urgency. Listen to what Larry Fast has to say about his new book, The 12 Principles of Manufacturing Excellence. Part One — Part Two
| Author | : George E. Palmatier |
| Publisher | : J. Ross Publishing |
| Total Pages | : 292 |
| Release | : 2002-10-15 |
| Genre | : Business & Economics |
| ISBN | : 9781932159004 |
An effective sales and operations planning process is essential to successfully implementing any integrated management system, such as enterprise resources planning or supply chain management. Enterprise Sales and Operations Planning: Synchronizing Demand, Supply and Resources for Peak Performance illustrates the effective real world implementation of this powerful process.
| Author | : Oliver Wight International, Inc. |
| Publisher | : John Wiley & Sons |
| Total Pages | : 267 |
| Release | : 2010-12-17 |
| Genre | : Business & Economics |
| ISBN | : 1118040597 |
The Oliver Wight Class A Checklist for Business Excellence The leading business improvement specialists who educate, coach and mentor people to lead and sustain change on the journey to business excellence and outstanding business performance * Managing the Strategic Planning Process * Managing and Leading People * Driving Business Improvement * Integrated Business Management * Managing Products and Services * Managing Demand * Managing the Supply Chain * Managing Internal Supply * Managing External Sourcing
| Author | : James G. Correll |
| Publisher | : John Wiley & Sons |
| Total Pages | : 469 |
| Release | : 2021-04-20 |
| Genre | : Business & Economics |
| ISBN | : 1119782414 |
Provides unparalleled practices for all supply chains from leading consultancy Oliver Wight, more important than ever in the post-COVID world Supercharged Supply Chains: Discover Unparalleled Business Planning and Execution Practices provides authoritative guidance on effective Supply Chain Management. Written by the experts at Oliver Wight, a leading global consultancy firm, the book provides readers with a clear understanding of what is required to operate at a Class A Excellent level. The operating principles are supported by practical examples and cases that demonstrate why typical approaches fail, and why Unparalleled Business Planning and Execution Practices succeed. Based on the popular Oliver Wight class that focuses on Unparalleled Business and Execution processes, the text is designed to put companies on track to successfully operate Business Excellence Planning. Readers get a contemporary view of the processes, learn about new technology for implementing solutions, and are presented with change methods that address the people and behaviors vital to supply chain operations. Topics include demand planning, Integrated Business Planning (Advanced S&OP), master scheduling, material requirements planning, capacity planning, data accuracy, factory scheduling supplier planning, implementation, business improvement, new technologies and more. Outlining the practices that have boosted the health of supply chains for more than 25 years, this invaluable book: Describes how the Business Excellence Practices resolve the common problems encountered in operating a supply chain Provides strategies and methods to significantly improve customer service, financials and grow the business Identifies when and how Unparalleled Planning and Execution Practices should be applied Guarantees success if the recommendations are followed Supercharged Supply Chains: Discover Unparalleled Business Planning and Execution Practices is essential reading for all executives and anyone involved in forecasting, planning, scheduling, inventory control, finance, production, purchasing and management of supply chains. It provides a great overview of the entire supply chain and goes into great detail regarding each element that makes up the supply chain. It also explains in depth how all functions of a company play an important role.
