An Analytical Study On Job Role Stressors Employee Performance And Service Effectiveness Using Servqual Approach
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Author | : Dr Kasturi Rohit Naik Dr Srinivasan R Iyengar |
Publisher | : Archers & Elevators Publishing House |
Total Pages | : |
Release | : |
Genre | : Antiques & Collectibles |
ISBN | : 9386501678 |
Author | : John M Ivancevich |
Publisher | : Routledge |
Total Pages | : 247 |
Release | : 2014-02-04 |
Genre | : Business & Economics |
ISBN | : 131773582X |
Leading theorists and researchers explore the concept of stress in this relevant and well-timed volume. Physicians, psychologists, sociologists, and social psychologists who have been engaged in stress-related projects offer exciting and practical suggestions for applying organizational behavior management principles to the problem of stress. They share timely discussions on the causes and implications of job stress, which affects all levels of employees in business and industrial settings. This stimulating volume addresses the major theoretical perspectives and interpretations of job stress--from the diverse fields of medicine, clinical psychology, engineering psychology, and organizational psychology and proposes stress measurement and stress management interventions. A fascinating review of the empirical research on stress indicates the present state of study on the subject and emphasizes the need for more applied research using OBM principles. There is currently a great deal of disagreement about the meaning of job stress, its effects on people and organizations, and strategies for coping with the phenomenon. The effects of stress on individuals and organizations are thoroughly explored in this timely volume.
Author | : Sunil Sahadev |
Publisher | : Springer |
Total Pages | : 174 |
Release | : 2015-02-25 |
Genre | : Business & Economics |
ISBN | : 331913440X |
This book presents current research on boundary spanning elements. The editors bring together extant knowledge in the field and present a uniform narrative. Previous studies have often been disseminated across several academic disciplines like services marketing, personal selling and sales management etc. and this monograph aggregates studies dealing with boundary spanning elements or has boundary spanning elements related to the marketing function as the main empirical platform under a uniform theoretical perspective. Each chapter in the book deals with an important research theme and synthesizes studies in relation to boundary spanning elements.
Author | : Neal M. Ashkanasy |
Publisher | : Routledge |
Total Pages | : 337 |
Release | : 2016-06-10 |
Genre | : Psychology |
ISBN | : 1317626230 |
This book asks the crucial question: When does high performance supervision become abusive supervision? As more organizations push to adopt high performance work practices (HPWP), the onus increasingly falls on supervisors to do whatever it takes to maximize the productivity of their work teams. In this rigorous, research-based volume, international contributors offer insight into how and when seemingly-beneficial workplace practices cross the line from motivation to abuse. By reviewing critical issues in both high performance work practices and abusive supervision, it illuminates the crossover between these two modes of work, and forges a path for future scholarship.
Author | : Karen M. Barbera |
Publisher | : Oxford University Press |
Total Pages | : 753 |
Release | : 2014-05-07 |
Genre | : Psychology |
ISBN | : 0199395926 |
The Oxford Handbook of Organizational Climate and Culture presents the breadth of topics from Industrial and Organizational Psychology and Organizational Behavior through the lenses of organizational climate and culture. The Handbook reveals in great detail how in both research and practice climate and culture reciprocally influence each other. The details reveal the many practices that organizations use to acquire, develop, manage, motivate, lead, and treat employees both at home and in the multinational settings that characterize contemporary organizations. Chapter authors are both expert in their fields of research and also represent current climate and culture practice in five national and international companies (3M, McDonald's, the Mayo Clinic, PepsiCo and Tata). In addition, new approaches to the collection and analysis of climate and culture data are presented as well as new thinking about organizational change from an integrated climate and culture paradigm. No other compendium integrates climate and culture thinking like this Handbook does and no other compendium presents both an up-to-date review of the theory and research on the many facets of climate and culture as well as contemporary practice. The Handbook takes a climate and culture vantage point on micro approaches to human issues at work (recruitment and hiring, training and performance management, motivation and fairness) as well as organizational processes (teams, leadership, careers, communication), and it also explicates the fact that these are lodged within firms that function in larger national and international contexts.
Author | : Qingfeng Meng |
Publisher | : Frontiers Media SA |
Total Pages | : 188 |
Release | : 2023-01-04 |
Genre | : Science |
ISBN | : 2832506879 |
Author | : Juan Jesús García-Iglesias |
Publisher | : Frontiers Media SA |
Total Pages | : 338 |
Release | : 2024-04-11 |
Genre | : Medical |
ISBN | : 2832547710 |
The work environment can be considered one of the main determining factors that can influence the mental health of workers, especially as it regards the structural and organizational conditions to which the worker is subjected. This work environment has positive effects when work provides satisfaction and well-being or negative effects provoked by situations of stress, inadequate working patterns and schedules, possible situations of abuse and/or harassment, etc., which may contribute to the appearance of alterations in the mental health of the worker.
Author | : Robert J. Gatchel |
Publisher | : Springer Science & Business Media |
Total Pages | : 573 |
Release | : 2012-12-21 |
Genre | : Psychology |
ISBN | : 1461448395 |
This book integrates the growing clinical research evidence related to the emerging transdisciplinary field of occupational health and wellness. It includes a wide range of important topics, ranging from current conceptual approaches to health and wellness in the workplace, to common problems in the workplace such as presenteeism/abstenteeism, common illnesses, job-related burnout, to prevention and intervention methods. It consists of five major parts. Part I, “Introduction and Overviews,” provides an overview and critical evaluation of the emerging conceptual models that are currently driving the clinical research and practices in the field. This serves as the initial platform to help better understand the subsequent topics to be discussed. Part II, “Major Occupational Symptoms and Disorders,” exposes the reader to the types of critical occupational health risks that have been well documented, as well as the financial and productivity losses associated with them. In Part III, “Evaluation of Occupational Causes and Risks to Workers’ Health,” a comprehensive evaluation of these risks and causes of such occupational health threats is provided. This leads to Part IV, “Prevention and Intervention Methods,” which delineates methods to prevent or intervene with these potential occupational health issues. Part V, “Research, Evaluation, Diversity and Practice,” concludes the book with the review of epidemiological, measurement, diversity, policy, and practice issues–with guidelines on changes that are needed to decrease the economic and health care impact of illnesses in the workplace, and recommendations for future. All chapters provide a balance among theoretical models, current best-practice guidelines, and evidence-based documentation of such models and guidelines. The contributors were carefully selected for their unique knowledge, as well as their ability to meaningfully present this information in a comprehensive manner. As such, this Handbook is of great interest and use to health care and rehabilitation professionals, management and human resource personnel, researchers and academicians alike.
Author | : D. Yagil |
Publisher | : Springer |
Total Pages | : 246 |
Release | : 2008-04-17 |
Genre | : Business & Economics |
ISBN | : 0230582672 |
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
Author | : Dr Minna Tunkkari-Eskelinen, JAMK University of Applied Science Jyväskylä, Finland |
Publisher | : Academic Conferences and publishing limited |
Total Pages | : 284 |
Release | : 2018-03-22 |
Genre | : |
ISBN | : 191121876X |
These proceedings represent the work of researchers participating in the International Conference on Tourism Research (ICTR 2018) which is being hosted by JAMK University of Applied Sciences, Jyväskylä, Finland on 23-24 March 2018.