Agenda For Excellence
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| Author | : Dennis Snow |
| Publisher | : John Wiley & Sons |
| Total Pages | : 261 |
| Release | : 2009-11-16 |
| Genre | : Business & Economics |
| ISBN | : 0470503807 |
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
| Author | : Alexandre Havard |
| Publisher | : Scepter Publishers |
| Total Pages | : 201 |
| Release | : 2017-03-31 |
| Genre | : Self-Help |
| ISBN | : 1594171114 |
Drawing on the lives of some of the greatest political, intellectual and religious leaders of modern times, and the author’s personal experience, Virtuous Leadership demonstrates that leadership and virtue are not only compatible, they are actually synonymous. Virtuous Leadership defines each of the classical human virtues most essential to leadership – magnanimity, humility, prudence, courage, self-control and justice. It demonstrates how these virtues promote personal transformation and the attainment of self-fulfillment. It also considers the Christian supernatural virtues of faith, hope and charity without which no study of leadership can be complete. The book’s final section, Towards Victory, offers a methodology for the achievement of interior growth tailored to the needs of busy, professional people intent on imbuing their lives with a transcendent purpose. Thus, the aim of Virtuous Leadership is ultimately practical. It is meant to be your guidebook in the quest for excellence.
| Author | : William G. Tierney |
| Publisher | : SUNY Press |
| Total Pages | : 180 |
| Release | : 1996-01-01 |
| Genre | : Education |
| ISBN | : 9780791429778 |
Articulates salient problems of tenure-track faculty, especially women and faculty of color. Offers a new paradigm to delineate ways in which the academic community can help socialize younger faculty, and honor differences more readily.
| Author | : United States. President (1981-1989 : Reagan) |
| Publisher | : |
| Total Pages | : 1338 |
| Release | : 1982 |
| Genre | : Presidents |
| ISBN | : |
| Author | : Paul Buyer |
| Publisher | : Morgan James Publishing |
| Total Pages | : 93 |
| Release | : 2012-03-01 |
| Genre | : Business & Economics |
| ISBN | : 1614481776 |
“Weaves together thoughts, stories, and quotes from top performers in music, business, and sports to help you achieve excellence” (Jeff Janssen, founder and president of the Janssen Sports Leadership Center). Does excellence relentlessly drive you? Does mediocrity constantly bother you? In Working Toward Excellence, Clemson University professor Paul Buyer identifies eight values for achieving excellence in work and life including hunger, effort, process, quality, consistency, leadership, time, and perseverance. Each chapter features inspiring stories, questions, and quotes from respected professionals who have achieved uncommon success in business, sports, education, and the arts such as John Maxwell, Jim Collins, Stephen Covey, John Wooden, Mike Krzyzewski, Wynton Marsalis, Isaac Stern, and many others. Also included is a Working Toward Excellence Evaluation to help you and your organization reach your true potential and further develop, improve, and measure these essential attributes of success. “Working Toward Excellence has captures my attention in a big way. It is filled with valuable and practical information. It will make a major difference in your life.” —Pat Williams, Orlando Magic, senior vice president, author of Leadership Excellence
| Author | : |
| Publisher | : |
| Total Pages | : 1022 |
| Release | : 1983 |
| Genre | : Government publications |
| ISBN | : |
| Author | : John I. Goodlad |
| Publisher | : Jossey-Bass |
| Total Pages | : 216 |
| Release | : 2004-02-06 |
| Genre | : Business & Economics |
| ISBN | : |
Schooling for everyone -- Agenda for education in a democracy -- The context of schooling in a democracy -- An essential narrative for schooling -- Democracy, education, and the human conversation -- Renewal -- Leadership for educational renewal -- Experiencing the agenda.
| Author | : Cary Coglianese |
| Publisher | : Brookings Institution Press |
| Total Pages | : 360 |
| Release | : 2016-12-20 |
| Genre | : Political Science |
| ISBN | : 0815728433 |
Whether striving to protect citizens from financial risks, climate change, inadequate health care, or the uncertainties of the emerging “sharing” economy, regulators must routinely make difficult judgment calls in an effort to meet the conflicting demands that society places on them. Operating within a political climate of competing demands, regulators need a lodestar to help them define and evaluate success. Achieving Regulatory Excellence provides that direction by offering new insights from law, public administration, political science, sociology, and policy sciences on what regulators need to do to improve their performance. Achieving Regulatory Excellence offers guidance from leading international experts about how regulators can set appropriate priorities and make sound, evidence-based decisions through processes that are transparent and participatory. With increasing demands for smarter but leaner government, the need for sound regulatory capacity—for regulatory excellence—has never been stronger.
| Author | : Katherine E. Smith |
| Publisher | : Policy Press |
| Total Pages | : 246 |
| Release | : 2020-05-13 |
| Genre | : Education |
| ISBN | : 1447339878 |
Measuring research impact and engagement is a much debated topic in the UK and internationally. This book is the first to provide a critical review of the research impact agenda, situating it within international efforts to improve research utilisation. Using empirical data, it discusses research impact tools and processes for key groups such as academics, research funders, ‘knowledge brokers’ and research users, and considers the challenges and consequences of incentivising and rewarding particular articulations of research impact. It draws on wide ranging qualitative data, combined with theories about the science-policy interplay and audit regimes to suggest ways to improve research impact.
| Author | : Al Stubblefield |
| Publisher | : John Wiley & Sons |
| Total Pages | : 240 |
| Release | : 2011-01-31 |
| Genre | : Business & Economics |
| ISBN | : 1118046099 |
An insider's look at corporate culture at one of Fortune’s Top 100 Best Companies to Work for in America A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. The Baptist Health Care Journey to Excellence illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer satisfaction. "This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking." —Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!
