A View of the Evolution of the Reliability Improvement Warranty (RIW).

A View of the Evolution of the Reliability Improvement Warranty (RIW).
Author: Allan Edward Schmidt
Publisher:
Total Pages: 47
Release: 1976
Genre:
ISBN:

This report tracks DOD involvement in and development of a category of warranty which seeks good product reliability and also reliability growth or growth potential (called RIW) that has evolved over a number of years from DOD and industry experiences. The report provides a historical trail leading to RIW as used in DOD with primary emphasis on the Air Force's recent experience. Some commercial airlines' warranty concepts are discussed; then government and industry views are presented. The report details CODSIA involvement and role in RIW structuring and usage during the current DOD trial test of the concept-- started in 1973. In 1974 it was further definitized and the term RIW and its concepts were presented for the trial use project. However, no specific trial/test parameters have been established. Currently the individual services may apply RIW as they determine, within overall DOD guidelines. Achievement or consummation of the assessment of RIW's merit, benefits, hazards and policies is the task that DOD is at grips with now. The author suggests alternatives to the current DOD RIW test approach, and recommends that: (1) the test be formalized for a period of 1 more year or less; (2) the current RIW programs be evaluated in depth and new programs be added very selectively (or not at all); and (3) DOD, CODSIA and ARINC coordinate or compromise on implementation details and contractual provisions based on the findings of the 1-year test (if RIW is approved as a concept for continued use).

A New Look at Warranties in Defense Contracts

A New Look at Warranties in Defense Contracts
Author: Arturo Gándara
Publisher:
Total Pages: 16
Release: 1978
Genre: Defense contracts
ISBN:

The Department of Defense (DOD) has only had three completed warranty programs, and data on current programs will not be complete until the early 1980s. This paper explores the reliability improvement warranty (RIW) concept by evaluating commercial analogs, past DOD warranty experience, and the current tri-service RIW trial. Examination of the completed programs does not show conclusive evidence that warranties were a major factor in observed improvement, but certain observations regarding reliability were apparent: (1) Modification after testing is needed to take advantage of field experience and can be promoted without a warranty. (2) Scheduling should be flexible to allow incorporation of test data in subsequent development and production. (3) The contractor should be involved in initial overhaul and repair. (4) RIWs should not be applied to programs subject to extreme quantity or utilization uncertainty. The authors point out that current RIW trials have terms and penalties that vary widely and diminish the likelihood that they will yield conclusive evidence on the value of warranties.

An Independent Look at the Controversy of Reliability Improvements Warranties

An Independent Look at the Controversy of Reliability Improvements Warranties
Author: Robert Lee Sweney
Publisher:
Total Pages: 77
Release: 1979
Genre:
ISBN:

The Reliability Improvement Warranty has grown in acceptance as a plausible contractual method of improving field reliability and reducing maintenance costs of military hardware. The acceptance of RIWs has not been universal, however, with many factions doubting the actual success and value of the RIW concept. Much confusion and uncertainty clouds warranty experimentation and more orderly progress is necessary to determine the feasibility of future RIW expansion. This study examines the current issues of RIW development and the controversy that has arisen over its use. The aspects of expanding Reliability Improvement Warranties to shipboard equipments is also explored. Interviews with personnel in the reliability field, case studies and other reports are used to collect information on the facts and issues influencing the controversy. An attempt is made to distill these facts and issues and to place them into an orderly and understandable perspective.

Evaluation of and Recommended Change to the Reliability Improvement Warranty (RIW) Guidelines

Evaluation of and Recommended Change to the Reliability Improvement Warranty (RIW) Guidelines
Author: Mark C. Jacobson
Publisher:
Total Pages: 101
Release: 1979
Genre:
ISBN:

The reliability improvement warranty is a relatively new acquisition technique in government contracting. To encourage effective use of the technique, HQ USAF Directorate of Procurement Policy (LGP) published the pamphlet entitled Interim Guidelines Reliability Improvement Warranty (RIW) in July, 1974. This pamphlet provided guidance in the areas of application criteria, funding, provisions, determination of cost effectiveness, and general implementation and administrative information. Since the guidelines had not been revised since publication, the researchers' objectives were to determine if the guidelines were adequate and to obtain recommendations for improving those guidelines, if necessary. To meet those objectives, 24 individuals knowledgeable in the area of RIW were interviewed. Their perceptions were gathered through ten scaled response questions that addressed main areas within the guidelines. The distribution of responses were tested via the Kolmogorov-Smirnov two sample test to determine the adequacy of the area. Interviewees also recommended changes to correct perceived problem areas via open ended response questions. The researchers concluded the guidelines were inadequate in a number of areas, e.g., evaluation of candidates, example clauses, administrative concerns and cost-benefit analysis among others. Suggestions for increased detail, more examples, deeper rationale and organization into a regulation were made. (Author).

An Evaluation of the Perceived Effectiveness of Reliability Improvement Warranties (RIW) Applied During the Air Force RIW Trial Period

An Evaluation of the Perceived Effectiveness of Reliability Improvement Warranties (RIW) Applied During the Air Force RIW Trial Period
Author: David R. Parkinson
Publisher:
Total Pages: 116
Release: 1983
Genre:
ISBN:

Reliability Improvement Warranties (RIWs) were implemented by the U.S. Air Force in 1974, as the beginning of a RIW trial period. Six major Air Force programs have used RIWs since the trail period began. The Air Force Director of Contracting and Manufacturing Policy (HQ USAF/RDC) requested that the RIW trial period be concluded and that the effectiveness of the Air Force's use of RIWs during the trial period be evaluated. This research effort was an attempt to evaluate the effectiveness of RIWs during the trail period and to provide recommendations for the future use by the Air Force of the RIW concept. RIW experts involved with each of the six Air Force RIW programs were interviewed and asked to rate eleven RIW effectiveness criteria, and to provide recommendations for the future use of the RIW concept. In addition, the RIW experts were asked to respond to open-ended questions of interest to the research effort. The research team concluded from the nonparametric statistical tests the RIW experts perceived effective, and that the experts recommend continued use by the Air Force of the RIW concept. (Author).

Warranty Management and Product Manufacture

Warranty Management and Product Manufacture
Author: D. N. Prabhakar Murthy
Publisher: Springer Science & Business Media
Total Pages: 328
Release: 2005-09-08
Genre: Technology & Engineering
ISBN: 9781852339333

The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.