A Trauma Informed Framework For Supporting Patrons
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| Author | : The Public Library Association Social Worker Task Force |
| Publisher | : American Library Association |
| Total Pages | : 113 |
| Release | : 2022-03-07 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 0838938205 |
Whether it’s navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply “problems.” This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It’s filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library’s patrons. You will delve into what trauma is and how it impacts library work; be introduced to a framework for utilizing a trauma-informed lens in your interactions; practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons. You will also explore various scenarios which provide the opportunity to integrate what you’ve learned and practice responding through a trauma-informed lens, including Mental Health Challenges Sleeping at the Library Strong Personal Odor Personal Belongings Suspected Intoxication/Under the Influence Substance Use Threatening Verbal and Nonverbal Behavior Unsheltered Teens Adult Self-Neglect Child Abuse or Assault Solicitation or Panhandling Stealing Child Unattended After Closing
| Author | : Rebecca Tolley |
| Publisher | : American Library Association |
| Total Pages | : 37 |
| Release | : 2020-07-14 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 0838919812 |
We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, brings these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning - the six key principles of trauma-informed care; - characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; - how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; - delivery models that empower patrons; - advice on balancing free speech on campus with students’ need for safety; - how appropriate furniture arrangement can help people suffering from PTSD feel safe; - guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and - self-assessment tools to support change toward trauma-responsive library services. Using the trauma-informed approach outlined in this book, libraries can ensure they are empathetic community hubs where everyone feels welcomed, respected, and safe.
| Author | : Mary Davis Fournier |
| Publisher | : American Library Association |
| Total Pages | : 177 |
| Release | : 2021-01-08 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 0838948324 |
Foreword by Tracie D. Hall Community engagement isn’t simply an important component of a successful library—it’s the foundation upon which every service, offering, and initiative rests. Working collaboratively with community members—be they library customers, residents, faculty, students or partner organizations— ensures that the library works, period. This important resource from ALA’s Public Programs Office (PPO) provides targeted guidance on how libraries can effectively engage with the public to address a range of issues for the betterment of their community, whether it is a city, neighborhood, campus, or something else. Featuring contributions by leaders active in library-led community engagement, it’s designed to be equally useful as a teaching text for LIS students and a go-to handbook for current programming, adult services, and outreach library staff. Balancing practical tools with case studies and stories from field, this collection explores such key topics as why libraries belong in the community engagement realm; getting the support of board and staff; how to understand your community; the ethics and challenges of engaging often unreached segments of the community; identifying and building engaged partnerships; collections and community engagement; engaged programming; and outcome measurement.
| Author | : Sarah Ostman |
| Publisher | : American Library Association |
| Total Pages | : 103 |
| Release | : 2021-04-07 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 0838948804 |
From the moment the pandemic took hold in Spring 2020, libraries and library workers have demonstrated their fortitude and flexibility by adapting to physical closures, social distancing guidelines, and a host of other challenges. Despite the obstacles, they’ve been able to stay connected to their communities—and helped connect the people in their communities to each other, as well as to the information and services they need and enjoy. Ostman and ALA’s Public Programs Office (PPO) here present a handpicked cross-section of successful programs, most of them virtual, from a range of different libraries. Featuring events designed to support learning, spark conversation, create connection, or simply entertain, the ideas here will inspire programming staff to try similar offerings at their own libraries. Showcasing innovation in action as well as lessons learned, programs include COVID-19 Misinformation Challenge, featuring an email quiz, to encourage participants to separate fact from fiction; weekly virtual storytimes; community cooking demonstrations via Zoom; an online grocery store tour, complete with tips about shopping healthy on a budget; a virtual beer tasting that boasted 80 attendees; socially distanced "creativity crates" for summer reading; an online Minecraft club for kids ages 6 and up; a Zoom presentation about grieving and funerals during COVID, featuring the director of a local funeral home; Art Talk Tuesday, a one-hour, docent-led program; a virtual lecture on the history of witchcraft, presented by a public library in partnership with a university rare book room, that drew thousands of viewers; "knitting for knewbies" kits for curbside pickup; Songs from the Stacks, an ongoing virtual concert series in the style of NPR’s “Tiny Desk”; a pink supermoon viewing party that included people howling at the moon together from their homes on Facebook Live; and many others
| Author | : Joy L. Fuller |
| Publisher | : Library Association Publishing (UK) |
| Total Pages | : 0 |
| Release | : 2021-09-06 |
| Genre | : Organizational change |
| ISBN | : 9780838947753 |
Strategic Planning for Public Libraries is a complete planning toolkit. Each purchase comes with a downloadable supplemental folder full of reusable templates, worksheets, as well as real-life examples from other libraries to help guide the reader through the planning process. This book provides a framework that any library, whether it serves urban, suburban, or rural communities, can use as a basis for its strategic planning.
| Author | : Akilah S. Richards |
| Publisher | : PM Press |
| Total Pages | : 176 |
| Release | : 2020-11-01 |
| Genre | : Family & Relationships |
| ISBN | : 1629638498 |
No one is immune to the byproducts of compulsory schooling and standardized testing. And while reform may be a worthy cause for some, it is not enough for countless others still trying to navigate the tyranny of what schooling has always been. Raising Free People argues that we need to build and work within systems truly designed for any human to learn, grow, socialize, and thrive, regardless of age, ability, background, or access to money. Families and conscious organizations across the world are healing generations of school wounds by pivoting into self-directed, intentional community-building, and Raising Free People shows you exactly how unschooling can help facilitate this process. Individual experiences influence our approach to parenting and education, so we need more than the rules, tools, and “bad adult” guilt trips found in so many parenting and education books. We need to reach behind our behaviors to seek and find our triggers; to examine and interrupt the ways that social issues such as colonization still wreak havoc on our ability to trust ourselves, let alone children. Raising Free People explores examples of the transition from school or homeschooling to unschooling, how single parents and people facing financial challenges unschool successfully, and the ways unschooling allows us to address generational trauma and unlearn the habits we mindlessly pass on to children. In these detailed and unabashed stories and insights, Richards examines the ways that her relationships to blackness, decolonization, and healing work all combine to form relationships and enable community-healing strategies rooted in an unschooling practice. This is how millions of families center human connection, practice clear and honest communication, and raise children who do not grow up to feel that they narrowly survived their childhoods.
| Author | : Aundi Kolber |
| Publisher | : Tyndale House Publishers, Inc. |
| Total Pages | : 129 |
| Release | : 2021-10 |
| Genre | : Health & Fitness |
| ISBN | : 1496454677 |
The Try Softer Guided Journey is your next step toward wholeness and healing. Based on the groundbreaking book by trauma-informed therapist Aundi Kolber, The Try Softer Guided Journey is a five-session workbook that will help you grow in self-compassion and grace. Whether you've read Try Softer and feel ready to dig deeper into its principles or you've been doing this work for a while and are looking for more guided support, the content in these pages is designed to help you engage with and explore your inner world, your creativity, and your hopes for the future. Easily adapted for either individual or group work, The Try Softer Guided Journey provides an empathic foundation for conversation and growth. Trying softer is deep, sacred work. Let this guide be exactly that: a gentle guide, a companion helping you come home to yourself. May it give you profound courage and ground you in goodness with every step.
| Author | : Joni Boyd Acuff |
| Publisher | : Rowman & Littlefield |
| Total Pages | : 381 |
| Release | : 2014-07-08 |
| Genre | : Business & Economics |
| ISBN | : 0759124116 |
Aimed at museum educators, Multiculturalism in Art Museums Today seeks to marry museum and multicultural education theories. It reveals how the union of these theories yields more equitable educational practices and guides museum educators to address misrepresentation, exclusivity, accessibility, and educational inequality. This contemporary text is directive; it encourages museum educators to consider the critical multicultural education theoretical framework in their day-to-day functions in order to illuminate and combat shortcomings at the crux of museum education: Museum Educators as Change Agents Inclusion versus Exclusion Collaboration with Diverse Audiences Responsive Pedagogy This book adopts a broad definition of multiculturalism, which names not only race and ethnicity as concerns, but also gender, sexual orientation, religion, ability, age, and class. While focusing on these various facets of identity, the authors demonstrate how museums are social systems that should offer comprehensive, diverse educational experiences not only through exhibitions but through other educational activities. The authors pull from their own research and practical experiences which exemplify how museums have been and can be attentive to these areas of identity. Multiculturalism in Art Museums Today is hopeful and inspiring, as it identifies and commends the positive and effective practices that some museum educators have enacted in an effort to be inclusive. Museum educators are at the front-line interacting with the public on a daily basis. Thus, these educators can be the real vanguard of change, modeling critical multicultural behavior and practices.
| Author | : Kati Irons |
| Publisher | : ALA Editions |
| Total Pages | : 169 |
| Release | : 2014 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 9780838911976 |
Film programming can seem more complicated than other kids of programming libraries offer. Irons, development library for the Film and Music Collection at the Pierce County Library System in Washington State, provides inspiration on aspects such as licensing, marketing, equipment, film advisory, and film displays.
| Author | : Elizabeth A. Wahler |
| Publisher | : Bloomsbury Publishing USA |
| Total Pages | : 161 |
| Release | : 2023-12-28 |
| Genre | : Social Science |
| ISBN | : |
Creating a Person-Centered Library provides a comprehensive overview of various services, programs, and collaborations to help libraries serve high-needs patrons as well as strategies for supporting staff working with these individuals. While public libraries are struggling to address growing numbers of high-needs patrons experiencing homelessness, food insecurity, mental health problems, substance abuse, and poverty-related needs, this book will help librarians build or contribute to library services that will best address patrons' psychosocial needs. The authors, experienced in both library and social work, begin by providing an overview of patrons' psychosocial needs, structural and societal reasons for the shift in these needs, and how these changes impact libraries and library staff. Chapters focus on best practices for libraries providing person-centered services and share lessons learned, including information about special considerations for certain patron populations that might be served by individual libraries. The book concludes with information about how library organizations can support public library staff. Librarians and library students who are concerned about both patrons and library staff will find the practical advice in this book invaluable.
