A Study On Customers Attitude And Perception Towards Banking Services
Author | : Dr.C.Suresh |
Publisher | : Archers & Elevators Publishing House |
Total Pages | : |
Release | : |
Genre | : Antiques & Collectibles |
ISBN | : 8193856562 |
Download A Study On Customer Perception Towards Service Quality And Delivery With Reference To E Banking full books in PDF, epub, and Kindle. Read online free A Study On Customer Perception Towards Service Quality And Delivery With Reference To E Banking ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Author | : Dr.C.Suresh |
Publisher | : Archers & Elevators Publishing House |
Total Pages | : |
Release | : |
Genre | : Antiques & Collectibles |
ISBN | : 8193856562 |
Author | : Shah, Mahmood |
Publisher | : IGI Global |
Total Pages | : 310 |
Release | : 2009-05-31 |
Genre | : Technology & Engineering |
ISBN | : 1605662534 |
"This book focuses on human, operational, managerial, and strategic organizational issues in e-banking"--Provided by publisher.
Author | : Dr. Shilpa S. Chadichal Archers & Elevators Publishing House Bangalore – |
Publisher | : Archers & Elevators Publishing House |
Total Pages | : 143 |
Release | : |
Genre | : Antiques & Collectibles |
ISBN | : 8119653432 |
Author | : Rimpi Jatana |
Publisher | : |
Total Pages | : 284 |
Release | : 2007 |
Genre | : Business & Economics |
ISBN | : |
ABOUT THE BOOK Finland was the first country in the world to have taken a lead in E-banking. In India, it was ICICI Bank which initiated E-banking as early as 1997 under the brand name Infinity. Electronic banking (E-banking) is a generic term encompassing internet banking, telephone banking, mobile banking etc. In other words, it is a process of delivery of banking services and products through electronic channels such as telephone, internet, cell phone etc. The concept and scope of E-banking is still evolving. E-banking facilitates an effective payment and accounting system thereby enhancing the speed of delivery of banking services considerably. While E-banking has improved efficiency and convenience, it has also posed several challenges to the regulators and supervisors. Several initiatives taken by the Government of India as well as the Reserve Bank of India (RBI) have facilitated the development of E-banking in India. The Government of India enacted the IT Act, 2000 with effect from October 17, 2000, which provides legal recognition to electronic transactions and other means of electronic commerce. The RBI has been gearing up to upgrading itself as a regulator and supervisor of the technologically dominated financial system. It issued guidelines on risks and control in computer and telecommunication system in February 1998 to all the banks advising them to evaluate the risks inherent in the systems and put in place adequate control mechanisms to address these risks, which can be broadly put under three heads, viz. IT environment risks, IT operations risks and product risks. The existing regulatory framework over banks has also been extended to E-banking. It covers various issues that fall within the framework of technology, security standards and legal and regulatory issues. This book contains 12 articles by scholars specialising in the area of banking. It will be useful for all those who want to understand recent technological developments in Indian banking.
Author | : Robert N. Lussier |
Publisher | : SAGE Publications |
Total Pages | : 1426 |
Release | : 2017-11-30 |
Genre | : Business & Economics |
ISBN | : 1506360319 |
Whether your students are HRM majors or general business majors, Human Resource Management: Functions, Applications, and Skill Development, Third Edition, will help them build the skills they need to recruit, select, train, and develop talent. Bestselling authors Robert N. Lussier and John R. Hendon explore the important strategic function HR plays in today′s organizations. A wide variety of applications, self-assessments, and experiential exercises keep students engaged and help them see the relevancy of HR as they learn skills they can use in their personal and professional lives. A Complete Teaching & Learning Package SAGE Premium Video Included in the interactive eBook! SAGE Premium Video tools and resources boost comprehension and bolster analysis and illustrate HRM in action. Watch this video on Culture Shock for a preview. Learn more. Interactive eBook Includes access to SAGE Premium Video, multimedia tools, and much more! Save when you bundle the interactive eBook with the new edition. Order using bundle ISBN: 978-1-5443-2106-6. Learn more. SAGE coursepacks FREE! Easily import our quality instructor and student resource content into your school’s learning management system (LMS) and save time. Learn more. SAGE edge FREE online resources for students that make learning easier. See how your students benefit.
Author | : Karen Furst |
Publisher | : |
Total Pages | : 70 |
Release | : 2000 |
Genre | : Electronic commerce |
ISBN | : |
Author | : Nigel Hill |
Publisher | : Routledge |
Total Pages | : 349 |
Release | : 2017-03-02 |
Genre | : Business & Economics |
ISBN | : 1351888552 |
Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the reader step-by-step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. The research process is explained in detail, including questionnaire design, analysis and reporting, but the book also covers other elements of an effective customer satisfaction process. These include project planning, communicating with customers before, during and after the survey, as well as providing internal feedback and taking effective action to address issues raised by the survey. There is also comprehensive coverage of loyalty measurement methodologies as well as the satisfaction-profit chain and associated modelling and forecasting techniques.
Author | : Hiltunen |
Publisher | : |
Total Pages | : 0 |
Release | : 2002-05 |
Genre | : Internet |
ISBN | : 9789518265026 |
This book guides the reader through the process of designing a mobile experience that makes a difference. It discusses the limits and unique strengths of mobile media and provides concrete solutions to enhance the usability of applications.
Author | : Teresa Swartz |
Publisher | : SAGE |
Total Pages | : 538 |
Release | : 2000 |
Genre | : Business & Economics |
ISBN | : 9780761916123 |
This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'
Author | : Aljawarneh, Shadi A. |
Publisher | : IGI Global |
Total Pages | : 339 |
Release | : 2016-09-23 |
Genre | : Business & Economics |
ISBN | : 1522508651 |
Technological innovations in the banking sector have provided numerous benefits to customers and banks alike; however, the use of e-banking increases vulnerability to system attacks and threats, making effective security measures more vital than ever. Online Banking Security Measures and Data Protection is an authoritative reference source for the latest scholarly material on the challenges presented by the implementation of e-banking in contemporary financial systems. Presenting emerging techniques to secure these systems against potential threats and highlighting theoretical foundations and real-world case studies, this book is ideally designed for professionals, practitioners, upper-level students, and technology developers interested in the latest developments in e-banking security.