A Research Agenda For Service Innovation
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Author | : Faïz Gallouj |
Publisher | : Edward Elgar Publishing |
Total Pages | : 201 |
Release | : 2018-08-31 |
Genre | : Business & Economics |
ISBN | : 1786433451 |
This book aims to take account of the major advances made in ‘Service Innovation Studies’ (SIS) and above all to provide an agenda setting out the research priorities in the field. This agenda is established by considering the issue of innovation in services in relation to a number of major contemporary challenges, including environmental issues, social inclusion, economic development, service ecosystems, smart service systems, religion, ageing, public organizations, gender, and ethical and societal issues. Bringing together internationals experts in the field of SIS, the book illustrates the strength and fertility of this research trajectory. It will be of great interest for both services and innovation scholars in economics, management science and public administration.
Author | : Flemming Sørensen |
Publisher | : |
Total Pages | : 0 |
Release | : 2017 |
Genre | : Economics |
ISBN | : 9781785364853 |
Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation. The methods described include original and innovative methodological approaches, such as technology-oriented scenario analysis, experiments and laddering, as well as critical incident techniques, social network analysis, blogs, visual techniques, narratives and future workshops. Together, the chapters encourage readers to understand service innovation research as a process that requires creative methodological thinking. The book adapts various methods and processes from different areas of research, and evaluates their strengths, limitations and possible applications in specific areas of service innovation. Researchers and academics will find this collection to be an essential state-of-the-art resource for research in the fields of service innovation and innovation in general. The book will also appeal to practitioners and consultants dealing with both public and private service organisations. Contributors include: C. Forder, L. Fuglsang, N.N. Grünbaum, A.V. Hansen, F. Lapenta, J.K. Møller, A.R. Olesen, A. Scupola, F. Sørensen, J. Sundbo
Author | : Olivier Furrer |
Publisher | : Edward Elgar Publishing |
Total Pages | : 403 |
Release | : 2024-02-12 |
Genre | : Business & Economics |
ISBN | : 1803923172 |
This ground-breaking Research Agenda provides unique insight into the evolution and development of service marketing. Expert contributors present an in-depth overview of the current state of the field, and critically analyse the diverse range of future directions available to researchers.
Author | : Anders Gustafsson |
Publisher | : Business Expert Press |
Total Pages | : 233 |
Release | : 2016-04-15 |
Genre | : Business & Economics |
ISBN | : 1631574965 |
All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in the book are: (1) How is it growing; (2) what are these new service innovations; (3) what are the drivers; and (4) how can organizations work with service innovations in a structured way? The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.
Author | : David B. Audretsch |
Publisher | : Edward Elgar Publishing |
Total Pages | : 233 |
Release | : 2019 |
Genre | : Business & Economics |
ISBN | : 1788116011 |
This book identifies and explains the most salient opportunities for future research in the fields of entrepreneurship and innovation. It draws on the experiences and insights of leading scholars in the world on a broad array of rich and promising topics, ranging from entrepreneurial ecosystems to finance and to the role of universities.
Author | : V. Bekkers |
Publisher | : Springer |
Total Pages | : 259 |
Release | : 2011-04-12 |
Genre | : Political Science |
ISBN | : 0230307523 |
Addresses issues relevant to an understanding of the innovation journeys on which public organizations have embarked. If public innovation is defined as a necessary condition for establishing meaningful interactions between the government and society what are the relevant issues that may explain successful processes and forms of public innovation?
Author | : Andrew Massey |
Publisher | : Edward Elgar Publishing |
Total Pages | : 257 |
Release | : 2019 |
Genre | : Public administration |
ISBN | : 1788117255 |
This book addresses salient current issues in public administration research. It seeks to suggest where future research may or indeed ought to be focussed. To advocate the future routes for the development of research, this book is divided into themes, with a clear overlap between different approaches. The book has contributions that will assist students of public administration/public sector management and public policy, especially new PhD students, but will also be a useful resource for more established researchers to understand the major emerging issues within the field.
Author | : Faïz Gallouj |
Publisher | : Edward Elgar Publishing |
Total Pages | : 199 |
Release | : 2023-10-06 |
Genre | : Business & Economics |
ISBN | : 1803925205 |
This Advanced Introduction to Service Innovation explores a key driver of the service economy, addressing in particular the definition and conceptualization of innovation in services, and its measurements using both traditional and new measures. The authors address pertinent questions such as: What is innovation in services and how is it conceptualized? How is it measured? How is it organized and managed within both service and non-service firms?
Author | : Anne-laure Mention |
Publisher | : World Scientific |
Total Pages | : 250 |
Release | : 2021-04-22 |
Genre | : Technology & Engineering |
ISBN | : 9811234507 |
For the last fifteen years, open innovation has been one of the hottest topics in innovation management research. Digitalisation of the open innovation process has also emerged as a concept of high organisational value. The potential benefits of this concept and how firms organise, or should organise, in order to realize these benefits have been addressed in numerous empirical studies published in scientific journals as well as books. Responding to the need for further conceptual and empirical research on open innovation in services, this book reveals if and how service providers in different service sub-sectors have implemented the concept of open innovation. Based on rich empirical data, the book discusses the benefits and drawbacks, the processes, the characteristics and the management practices of open innovation in private as well as public service organizations.Through a series of empirical case studies focusing on the open innovation practices of different public and private service organizations, this book contributes to deepening our understanding of how the concept of open innovation has been implemented in services, and what challenges, achievements and benefits that are associated with the implementation of open innovation concepts in this sector. These insights it provides can assist managers of both private and public service providers to confidently implement open innovation in an efficient manner in their organizations.
Author | : Markus Moos |
Publisher | : Edward Elgar Publishing |
Total Pages | : 247 |
Release | : 2019 |
Genre | : Political Science |
ISBN | : 1788116518 |
Housing is one of the most pertinent issues of our time. Shaped by rapid urbanization, financialization, and various changes in demography, technology, political ideology and public policy, the provision of affordable, adequate, and suitable housing has become an increasingly challenging feat. From high-rise apartment towers constructed in global cities around the world to informal settlements rapidly expanding across the global south, this volume focuses on how political, economic, and societal changes are shaping housing in a variety of contexts.