A Guide To Excellence
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| Author | : Dennis Snow |
| Publisher | : John Wiley & Sons |
| Total Pages | : 261 |
| Release | : 2009-11-16 |
| Genre | : Business & Economics |
| ISBN | : 0470503807 |
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
| Author | : John R. Wink |
| Publisher | : Solution Tree |
| Total Pages | : 0 |
| Release | : 2016-11-11 |
| Genre | : Education |
| ISBN | : 9781942496922 |
This resource examines the Hierarchy of Instructional Excellence, which prioritizes the order of teacher development for ultimate success.
| Author | : Carmen Fariña |
| Publisher | : Heinemann Educational Books |
| Total Pages | : 0 |
| Release | : 2014 |
| Genre | : Education |
| ISBN | : 9780325060927 |
"The first priority for school leaders is to understand that problems cannot define a vision nor become its end point. Instead, they are opportunities to include stakeholders in formulating the vision." - Carmen Farina and Laura Kotch This updated edition of A School Leader's Guide to Excellence models exactly how current Chancellor of New York City Public Schools, Carmen Farina, and former Executive Director of Professional Development for the New York City Department of Education, Laura Kotch, transform struggling schools and make good schools great. Carmen and Laura "believe that conversations and collaboration work better than competition and isolation, and that excellence can be shared and replicated. The building blocks of what works well in one classroom or school can be exported to build consistency and community across classrooms and schools." Their plan shows precisely how to envision success and share your plan, collaborate inside your building and outside it to build the momentum for change then focus everyone's energy toward accomplishing even your highest goals.
| Author | : Stephen C. Beeson |
| Publisher | : Fire Starter Publishing |
| Total Pages | : 236 |
| Release | : 2006 |
| Genre | : Health & Fitness |
| ISBN | : |
So much of a medical organisation's success rides on the leadership, conduct, and performance of its physicians. How does a health care organisation engage its physicians to lead by example? And how does a physician, in the midst of 25 appointments, 30 phone messages, hospital rounds, and the details of managing a clinical practice, do what needs to be done to foster satisfaction and loyalty among patients? This book eloquently answers these questions. Beeson has created a brilliant guide to implementing physician leadership and behaviour that will create a high-performance workplace built on collaboration, commitment, purpose, and making a difference in the lives of the patients it serves.
| Author | : Horst Schulze |
| Publisher | : Zondervan |
| Total Pages | : 225 |
| Release | : 2019-03-05 |
| Genre | : Self-Help |
| ISBN | : 031035210X |
Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.
| Author | : Manzoor Massey |
| Publisher | : Trafford Publishing |
| Total Pages | : 377 |
| Release | : 2020-08-13 |
| Genre | : Family & Relationships |
| ISBN | : 1698700466 |
Building People: Leader’s Guide for Excellence is a book for everyone who seeks to break away from self-limiting thinking that prevents one from realizing his or her full potential. It is a provocative and challenging book to nudge you to think outside the box and achieve what you thought was mission impossible. It will ignite fire in the belly of anyone who wants to quit whining. This book is a practical guide for those who are tired of blaming family or fate for their lot in life. The book provides practical suggestions and incentives to break away from the past and start living to one’s full potential.
| Author | : Byrd Baggett |
| Publisher | : Thomas Nelson Inc |
| Total Pages | : 132 |
| Release | : 2001-02-22 |
| Genre | : Business & Economics |
| ISBN | : 9781558531710 |
Focusing on the basic habits that are common among business leaders, this book pinpoints characteristics of a successful sales lifestyle. Contains the basic information all sales professionals need to know. Here is the basic information anyone in business needs to know. I believe passionately that it is not enough to be just a good salesperson, secretary or manager. We also need to remember that losing a customer is just one bad experience away, and we must do everything we can to give our best service. The Book of Excellence is the first book in a trilogy of handbooks for business success by Byrd Baggett: The Book of Excellence - on sales, Satisfaction Guaranteed - on customer service and now Taking Charge - on leadership.
| Author | : Andreas J. Köstenberger |
| Publisher | : Crossway |
| Total Pages | : 275 |
| Release | : 2011-10-05 |
| Genre | : Religion |
| ISBN | : 1433530511 |
We are called to excellence in all aspects of our lives and activities, and not least in our character. Andreas Köstenberger summons all Christians, and especially aspiring pastors, scholars, and teachers, to a life of virtue lived out in excellence. Köstenberger moves through Christian virtues chapter by chapter, outlining the Bible's teaching and showing how Christ-dependent excellence in each area will have a profound impact on one's ministry and scholarship. Virtues covered include grace, courage, integrity, creativity, eloquence, humility, diligence, and service. This unique book is an important character check for all Christians engaged in teaching and ministry, and especially for those in training. Köstenberger's thoughtful volume will be a valuable touchstone for readers, for one's character is a critical matter in both scholarship and ministry.
| Author | : Sally Norton |
| Publisher | : Best at Everything |
| Total Pages | : 0 |
| Release | : 2009 |
| Genre | : JUVENILE NONFICTION |
| ISBN | : 9780545134095 |
In this book, girls will find tips on how they can be the best at everything.
| Author | : Ryan Hawk |
| Publisher | : McGraw Hill Professional |
| Total Pages | : 256 |
| Release | : 2022-01-25 |
| Genre | : Business & Economics |
| ISBN | : 1264269102 |
A master class in achieving and sustaining excellence, even in the most challenging of times—from the host of The Learning Leader Show and author of Welcome to Management Millions of business professionals aspire to become effective leaders. But for hardworking, growth-oriented top performers who are always looking to improve and for rigorous thinkers who are never quite satisfied with the status quo, the true goal is the lifelong pursuit of excellence. Leadership advisor Ryan Hawk has interviewed hundreds of the most productive achievers in the world on his acclaimed podcast, The Learning Leader Show, to discover the best practices for pursuing and sustaining excellence. He found a pattern of uncommon behaviors that set these stellar individuals apart. By following their examples, you will learn how to: Commit to yourself and the process―and build purpose, focus, and discipline Develop resilience to face new challenges―and find inspiration for the long haul Seek guidance―and lead others to new heights Meet the moment―and make the most of every opportunity to excel Create a trusted group of advisors―and become a lifelong learner Packed with specific actions to take, experiments to run, and tools to analyze what works best for you, this uncompromisingly practical guide will inspire, challenge, support, and empower you to become your very best. Put mindsets into action and turn behaviors into habits with The Pursuit of Excellence.
