A Career in Customer Service and Tech Support

A Career in Customer Service and Tech Support
Author: Jeff Mapua
Publisher: The Rosen Publishing Group, Inc
Total Pages: 82
Release: 2014-12-15
Genre: Juvenile Nonfiction
ISBN: 147777887X

This resource provides information for tech-savvy readers about the ins-and-outs of customer service and technical support, including education requirements, job duties and skills, and how to get started in these fields. This practical guide reveals the best educational and experiential paths to a career and emphasizes the importance of professional networking. It also delves into the statistics most relevant to job-seekers in these fields, examining what the career market looks like long-term and what job-seekers must do to land the career that they want.

Customer Service and Tech Support: A Career Guide

Customer Service and Tech Support: A Career Guide
Author: Regina Marsh
Publisher: Larsen and Keller Education
Total Pages: 0
Release: 2023-09-26
Genre: Business & Economics
ISBN:

Customer service is concerned with the facilitation of service to customers. Support can be extended to customers at various stages like before, after or during a purchase. It plays a determining role in the way an organization generates revenue. It is therefore vital that customer service be integrated in the approach to systematic improvement. Tech support encompasses the services that are provided to consumers of technological products or services. It usually includes help regarding problems with a product or a support service. Technical support can be extended over e-mail, phone, live support software or website. This book explores all the important aspects of customer service and tech support in the present day scenario. It unfolds the different career trajectories of these profiles and their various responsibilities. This book is a complete source of knowledge on the present status of these important fields.

Guide to Customer Service Skills for the Help Desk Professional

Guide to Customer Service Skills for the Help Desk Professional
Author: Donna Knapp
Publisher: Turtleback
Total Pages:
Release: 1999-11-16
Genre:
ISBN: 9780613916493

This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises throughout the book. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.

The Startup's Guide to Customer Success

The Startup's Guide to Customer Success
Author: Jennifer Chiang
Publisher: New Degree Press
Total Pages: 448
Release: 2019-02-22
Genre:
ISBN: 9781641371889

Are you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resources. It's a company mindset that can unlock the biggest opportunities in business. Customer success can help streamline experiences, grow product engagement and loyalty, and more importantly - retain business.In The Startup's Guide to Customer Success, Jennifer Chiang presents a guide on how to plan, execute, and grow your own customer success team and the actionable steps that you can take to champion the customer at your company.Learn insights such as: * The four attributes Shreesha Ramdas, CEO and Co-Founder of Strikedeck, says are must-haves when hiring your first customer success team* How Jamey Jeff, Managing Director of Customer Success Solutions at Coastal Cloud, reevaluated QBRs to derive more value for his customers with less work* How Maranda Dziekonski, VP of Customer Success at Pared, manages her time wisely to not only get everything done, but fight fires and plan aheadThis book is for everyone from new customer success leaders, CEOs and VPs who want their company to be more customer-centric, to start-ups who are starting their own customer success teams

Careers in Computer Support

Careers in Computer Support
Author: Jeri Freedman
Publisher: The Rosen Publishing Group, Inc
Total Pages: 82
Release: 2013-07-15
Genre: Juvenile Nonfiction
ISBN: 1448895987

With the importance of computers and mobile devices in every business and industry, the demand for computer support professionals is greater than ever before. As a result, those with strong skills in computer support have a relatively secure career path and the ability to apply their knowledge in a wide variety of environments. This title presents a number of different careers in computer support, including their typical work settings, responsibilities, and demands. Information is provided on education and training--starting with preparation at the high school level--and practical advice is given on how to land a job.

Getting an IT Help Desk Job For Dummies

Getting an IT Help Desk Job For Dummies
Author: Tyler Regas
Publisher: John Wiley & Sons
Total Pages: 288
Release: 2015-04-15
Genre: Computers
ISBN: 1119018978

Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market. The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field. Explore careers in the IT Help Desk field and establish the path you want to follow Plan for post-education certifications and training to make yourself more marketable Get expert guidance for creating a winning resume and cover letter Prepare for your IT Help Desk interview Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!

Customer Experience 3.0

Customer Experience 3.0
Author: John A. Goodman
Publisher: HarperChristian + ORM
Total Pages: 279
Release: 2014-08-12
Genre: Technology & Engineering
ISBN: 0814433898

Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving people away and into the pockets of businesses getting it right. Having managed more than 1,000 separate customer service studies, author John A. Goodman has created an innovative customer-experience framework and step-by-step roadmap that shows you how to: Design and deliver flawless services and products while setting honest customer expectations Create and implement an effective customer access strategy Capture and leverage the voice of the customer to set priorities and improve products, services and marketing Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction Companies who get customer service right can regularly provide seamless experiences, seeming to know what customers want even before they know it themselves…while others end up staying generic, take stabs in the dark to try and fix the problem, and end up dropping the ball. Customer Experience 3.0 reveals how to delight customers using all the technological tools at their disposal.

Jobs to Be Done

Jobs to Be Done
Author: Anthony W. Ulwick
Publisher:
Total Pages:
Release: 2016-10-25
Genre:
ISBN: 9780990576747

Why do some innovation projects succeed where others fail? The book reveals the business implications of Jobs Theory and explains how to put Jobs Theory into practice using Outcome-Driven Innovation.

Customer Service

Customer Service
Author: Paul R. Timm
Publisher:
Total Pages: 230
Release: 1998
Genre: Business & Economics
ISBN:

This text presents the skills essential for success in customer service. It brings together information from professional books and academic textbooks, and the author's consulting experience.