A Buyers Life
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| Author | : Carl Sewell |
| Publisher | : Crown Currency |
| Total Pages | : 241 |
| Release | : 2009-07-01 |
| Genre | : Business & Economics |
| ISBN | : 0307567311 |
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
| Author | : Dana D. Connell |
| Publisher | : |
| Total Pages | : |
| Release | : 2016 |
| Genre | : Inventory control |
| ISBN | : 9781501303326 |
This text gives students a step-by-step approach to understanding the mechanics of a six-month merchandising plan. Upon completion of the plan students will have gained insight into how the plan is forecast into the future as well as how it is implemented at the actual purchasing level.
| Author | : Tom Hopkins |
| Publisher | : Business Plus |
| Total Pages | : 221 |
| Release | : 2014-04-01 |
| Genre | : Business & Economics |
| ISBN | : 1455550582 |
This is a complete and practical guide which highlights the authors' new strategic approaches to selling when the buyer initially declines or is resistant on a sales opportunity. Hopkins and Katt explain that most sales reps take a traditional linear approach to selling, but that the trick in closing is in taking a more creative and circular approach. That's the key. It all starts with how the buyer initially says, "No." Too many sales reps don't pay close attention as to how that's presented. Hopkins and Katt point out that "no" may suggest all sorts of other options -- avenues that can eventually lead to the buyer actually saying yes. The authors introduce a novel concept called the Circle of Persuasion which offers sales reps a new approach in this potentially tricky process. Along the way, WHEN BUYERS SAY NO details prescriptive steps and even sample dialogues that will instruct and guide sales professionals on how to best cultivate buyer-seller relationships. There's particular emphasis on how to establish the kind of rapport that ultimately leads to a successful close.
| Author | : Mindy Jensen |
| Publisher | : |
| Total Pages | : 200 |
| Release | : 2020-10-15 |
| Genre | : |
| ISBN | : 9780997584783 |
| Author | : Jerry Acuff |
| Publisher | : John Wiley & Sons |
| Total Pages | : 276 |
| Release | : 2010-12-28 |
| Genre | : Business & Economics |
| ISBN | : 1118044835 |
Praise for stop acting like a seller and Start Thinking Like a Buyer "Stop Acting Like a Seller and Start Thinking Like a Buyer is a book that teaches you emphatically that 'words matter.' If you want to set yourself apart from others, whether you're selling a product or a concept, this is a book to read. Not only will you learn how to prepare for sales success, you will learn how to be far more effective by thinking like a buyer." —Theresa Martinez, Brand Director, Roche Laboratories "This book shares a great commonsense approach to developing a new sales attitude and mindset that will work no matter what you're selling. Jerry has successfully articulated a powerful and unique formula for sales greatness." —Duggar Baucom, head basketball coach, Virginia Military Institute "This is a book for people who truly want to have incredible success in sales. Thinking like a buyer is the most powerful way to help customers and prospects think differently about you and your product. This book shows you exactly how to make that happen in a step-by-step way. If you want to learn how to guarantee your success in selling or influencing, this is a book you must read." —Dan C. Weilbaker, PhD, McKesson Professor of Sales, Northern Illinois University "A mind shift takes place when you read Acuff's book and realize 'it's all about them.' The book helps you understand human psychology and behavior and gives you the practical tips, encouragement, and examples to help you stand out and be valued by your customers regardless of what you're selling." —Charlene Prounis, Managing Partner, Flashpoint Medica
| Author | : Bette K. Tepper |
| Publisher | : A&C Black |
| Total Pages | : 393 |
| Release | : 2013-07-31 |
| Genre | : Business & Economics |
| ISBN | : 160901524X |
This best-selling textbook meets the needs of students who will be directly or indirectly involved in the activities of merchandising and buying at the retail level. Mathematics for Retail Buying explains the essential concepts, practices, procedures, calculations, and interpretations of figures that relate to producing profitable retail buying and selling operations. Now in its seventh edition, the text has been reorganized and expanded to provide real world examples that reflect current industry practices and trends. A companion CD-ROM, now containing all practice problems from the text, allows hands-on practice computing retail buying functions and setting up formulas in spreadsheet format. PLEASE NOTE: Purchasing or renting this ISBN does not include access to the STUDIO resources that accompany this text. To receive free access to the STUDIO content with new copies of this book, please refer to the book + STUDIO access card bundle ISBN 9781501395314. STUDIO Instant Access can also be purchased or rented separately on BloomsburyFashionCentral.com.
| Author | : Ilyce R. Glink |
| Publisher | : Crown |
| Total Pages | : 480 |
| Release | : 2018-02-13 |
| Genre | : Business & Economics |
| ISBN | : 1524763446 |
From the most trusted name in real estate, a new and fully updated edition of the indispensable guide that helps first-time buyers land the home of their dreams What does "location, location, location" really mean? How do I decide what to offer on a house? What exactly is the closing? Buying a home is one of the most important decisions in any person's life. It will be the place where you plant your roots, come home after a long day, raise a family, or make a successful investment. But how, with everything from student loans and an uncertain marketplace stacked against you, do you get to that idyllic future? In 100 Questions Every First-Time Home Buyer Should Ask, Ilyce Glink, one of the most trusted names in real estate, answers all of your questions about home buying--and some you didn't know you had--and takes you on a personal journey from open houses to moving day. Weaving together advice from top brokers around the country with illustrative stories and her own unparalleled expertise, 100 Questions is a one-stop shop to getting the home of your dreams.
| Author | : Grant Cardone |
| Publisher | : Greenleaf Book Group |
| Total Pages | : 281 |
| Release | : 2011 |
| Genre | : Business & Economics |
| ISBN | : 1608322904 |
Shows that knowing the principles of selling is a prerequisite for success of any kind, and explains how to put those principles to use. This title includes tools and techniques for mastering persuasion and closing the sale.
| Author | : Michael Z. Stahl |
| Publisher | : Silver Lake Publishing |
| Total Pages | : 270 |
| Release | : 2007 |
| Genre | : Art |
| ISBN | : 1563437961 |
The follow-up to the well-reviewed Early to Rise, this is a book on money and life for recent grads--written by a recent grad. Many books give young people good advice, but often are condescending. Stahl is a peer, who gives readers the practical advice they need to avoid common mistakes involving credit and cash flow. But, more importantly, he makes the case that young people need to stop thinking like borrowers and take advantage of their important assets: energy and time. He reveals many practical ideas: * Got a good job? Great. Start a business on the side. * Going to college or grad school? Excellent. Look for freelance work you can do from your computer. * Just married? Congrats. Put your presents in the stock market instead of buying furniture for your apartment. Early adulthood is the best time to build various income streams, setting the groundwork for a lifetime of creating wealth that will give you any lifestyle you want. This book shows young people how to think in terms of creating income--rather than just borrowing and spending.
| Author | : Richard Clodfelter |
| Publisher | : Bloomsbury Publishing USA |
| Total Pages | : 577 |
| Release | : 2015-03-05 |
| Genre | : Business & Economics |
| ISBN | : 1628929634 |
This comprehensive book provides students with the skills and savvy needed to become successful buyers in any area of retail. With a simple and straightforward approach, Clodfelter presents step-by-step instructions for typical buying tasks, such as identifying and understanding potential customers, creating a six-month merchandising plan, and developing sales forecasts. With coverage of math concepts integrated throughout the text, this new edition contains up-to-date coverage of important retailing trends, including more coverage of international buying and sourcing, integration of product development concepts throughout, and more math practice problems in chapters. Updated Snapshot and Trendwatch features present current info and new case studies from the fashion industry.Ample activities-drawn from real-world merchandising and incorporating current trends-give students the opportunity to apply critical skills as they would in a professional environment. New to This Edition: ~STUDIO: Retail Buying Studio features online self-quizzes, flashcards, math practic problems and Excel spreadsheet activities that align with chapter "Spreadsheet Skills" activities ~Additional math practice problems in end of chapter activities ~More than 20% new photographs throughout the book ~30% new Snapshot and Trendwatch features and updated content in all cases ~Expanded coverage of buying in foreign markets ~Integrated content on product development throughout PLEASE NOTE: Purchasing or renting this ISBN does not include access to the STUDIO resources that accompany this text. To receive free access to the STUDIO content with new copies of this book, please refer to the book + STUDIO access card bundle ISBN 9781501395260. STUDIO Instant Access can also be purchased or rented separately on BloomsburyFashionCentral.com.
