50 Activities for Achieving Change

50 Activities for Achieving Change
Author: Barry Fletcher
Publisher: Human Resource Development
Total Pages: 415
Release: 1992
Genre: Business & Economics
ISBN: 0874252113

A complete selection of training activities for teaching others the process of accepting change, demonstrating the need for change, reducing conflict, improving communication skills and more.

50 Activities for Achieving Excellent Customer Service

50 Activities for Achieving Excellent Customer Service
Author: Darryl S. Doane
Publisher: Human Resource Development
Total Pages: 274
Release: 2003
Genre: Customer services
ISBN: 9780874257373

Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

50 Activities for Developing Counseling Skills in Managers

50 Activities for Developing Counseling Skills in Managers
Author: Roy Bailey
Publisher: Human Resource Development
Total Pages: 290
Release: 1991
Genre: Business & Economics
ISBN: 0874251834

These fully reproducible activities will enable managers to concentrate on the personal views, feelings, and opinions of their staff, encourage person-centered management, improve interpersonal skills, ensure that organizational goals are achieved and more.

50 Activities for Conflict Resolution

50 Activities for Conflict Resolution
Author: Jonamay Lambert
Publisher: Human Resource Development
Total Pages: 178
Release: 1999
Genre: Business & Economics
ISBN: 1599965100

This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. The book is fully reproducible and flexibly organized in two sections. Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor Selected Contents Part One: Group Workshop Activities: Two Responses to Conflict: Fight or Flight; How Can We Both Win? A Quick Demonstration; Individual Conflict Styles: A Zoological Approach; Approaches to Conflict: Role Play Demonstration; When Conflict Creates Stress, Don't Just Stand There...; Introduction to Listening: A Self Inventory; Red Flags; Benefits and Barriers: Exploring Third Party Intervention; Mismatched? Are You Reading the Non-Verbal Cues?; Constructive or Destructive Conflict: Lessons to be Learned; Gaining a Different Perspective; Assumptions: Who Needs 'Em?; Portrait of a Peacemaker; What Kind of Question is That?; Third-Party Mediation; Formulating Clear Agreements Part Two: Individualized Exercises and Assessments: Self-Assessment in Dealing with Differences; Analyzing A Conflict: Is It Worth Getting Into?; In the Heat of the Moment; How to Deal with Hot Buttons; Resolving a Conflict through Planning; Mediation: Test Your Knowledge; First Thoughts About Others: Perception IQ Quiz; Uncovering the Hidden Agenda; Your Turn: A Non-Judgmental Exercise; Supportive Listening: What's Your Score?; Escalate vs. Acknowledge: The Choice is Yours; Eight Different Points of View

Planning and Designing Training Programmes

Planning and Designing Training Programmes
Author: Leslie Rae
Publisher: Gower Publishing, Ltd.
Total Pages: 272
Release: 1997
Genre: Business & Economics
ISBN: 9780566079290

Following the book will enable any trainer to devise a professional training and development programme. Included are all the considerations a trainer needs to be aware of, ranging from skills assessment and learning styles, to relative benefits of on the job and off the job training, and the value of different types of training formats.

The Mentoring Manual

The Mentoring Manual
Author: Mike Whittaker
Publisher: Gower Publishing, Ltd.
Total Pages: 236
Release: 2000
Genre: Business & Economics
ISBN: 9780566081477

This companion title to 32 Activities on Coaching and Mentoring, reflects the prerequisites for a successful mentoring scheme and an effective mentor. The book offers a holistic approach, with help here on understanding mentoring, planning and designing a scheme. A variety of case studies, plus a selection of forms, questions, exercises and photocopiable materials, make this a thoroughly satisfying read.

675 Ways to Develop Yourself and Your People

675 Ways to Develop Yourself and Your People
Author: Laurel Alexander
Publisher: Human Resource Development
Total Pages: 245
Release: 2015-03-01
Genre: Business & Economics
ISBN: 1599960532

Increase your understanding of facilitation and learn interventions and exercises you can use with others. This resource manual provides managers, trainers and consultants a format based on the core skills facilitators need to develop as well as the issues they will face at work. The Fast Facilitator shows the difference facilitation skills can make in helping people learn, be more self-aware, be more flexible in their thinking and behavior and build their self-confidence. The manual is organized into three parts covering a huge amount of groundwork: Essential facilitation, group and team faci.

Atomic Habits

Atomic Habits
Author: James Clear
Publisher: Penguin
Total Pages: 321
Release: 2018-10-16
Genre: Business & Economics
ISBN: 0735211299

The #1 New York Times bestseller. Over 20 million copies sold! Translated into 60+ languages! Tiny Changes, Remarkable Results No matter your goals, Atomic Habits offers a proven framework for improving--every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny behaviors that lead to remarkable results. If you're having trouble changing your habits, the problem isn't you. The problem is your system. Bad habits repeat themselves again and again not because you don't want to change, but because you have the wrong system for change. You do not rise to the level of your goals. You fall to the level of your systems. Here, you'll get a proven system that can take you to new heights. Clear is known for his ability to distill complex topics into simple behaviors that can be easily applied to daily life and work. Here, he draws on the most proven ideas from biology, psychology, and neuroscience to create an easy-to-understand guide for making good habits inevitable and bad habits impossible. Along the way, readers will be inspired and entertained with true stories from Olympic gold medalists, award-winning artists, business leaders, life-saving physicians, and star comedians who have used the science of small habits to master their craft and vault to the top of their field. Learn how to: make time for new habits (even when life gets crazy); overcome a lack of motivation and willpower; design your environment to make success easier; get back on track when you fall off course; ...and much more. Atomic Habits will reshape the way you think about progress and success, and give you the tools and strategies you need to transform your habits--whether you are a team looking to win a championship, an organization hoping to redefine an industry, or simply an individual who wishes to quit smoking, lose weight, reduce stress, or achieve any other goal.

Lessons for Climate Change Adaptation from Better Management of Rivers

Lessons for Climate Change Adaptation from Better Management of Rivers
Author: Jamie Pittock
Publisher: Earthscan
Total Pages: 93
Release: 2015-02-13
Genre: Law
ISBN: 1849774536

Climate change is dramatically affecting freshwater supplies, particularly in the developing world. The papers in this volume present a powerful case for and exploration of different freshwater adaptation strategies in the face of global climatic change.The volume centres on six detailed case studies, from India, China, Mexico, Brazil, the lower Danube basin and Tanzania, written by experienced local academics and practitioners. They assess autonomous adaptation in the freshwater sector, drawing out key lessons about what motivated these societies to change, which factors led to more successful adaptation, and how interventions may best be sustained. The volume also contains a global overview of the lessons derived from these experiences. It sheds light on two key theories: that vulnerability to climate change is best reduced by reducing poverty and promoting sustainable development first, or by reducing bio-physical risks from climate change. The publication also highlights the need to ensure that access to more precise climate change impact data is not used as an excuse to delay implementation of no regrets adaptation measures.