Ask a Manager

Ask a Manager
Author: Alison Green
Publisher: Ballantine Books
Total Pages: 306
Release: 2018-05-01
Genre: Business & Economics
ISBN: 0399181822

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Mean Girls at Work: How to Stay Professional When Things Get Personal

Mean Girls at Work: How to Stay Professional When Things Get Personal
Author: Katherine Crowley
Publisher: McGraw Hill Professional
Total Pages: 209
Release: 2012-11-02
Genre: Business & Economics
ISBN: 0071802053

One of the New York Post's Top 10 Career Books of 2012 and a Booklist Top 10 Business Book DO YOU WORK WITH A MEAN GIRL? A woman’s field guide to the new frontier of professional development—working with other women Women-to-women relationships in the workplace are . . . complicated. When they’re good, they’re great. But when they’re bad, they can ruin your day, your week—even your year. Packed with proven advice from two of today’s leading experts in workplace relationships, this one-of-a-kind guide gives women the tools they need to navigate difficult situations unique to women-to-women relationships—whether with a boss, a colleague, a client, or an employee. Have you dealt with a woman in the workplace who: “Accidentally” excludes you from important meetings? Seems intent on taking you down professionally? Gossips about you with other coworkers? Makes you look bad by missing deadlines? Forms a “pack” of mean girls to make your life miserable? Mean Girls at Work isn’t just about surviving difficult situations. It’s about transforming a toxic relationship into one that benefits and supports both of you. This book is also for women who engage in mean behavior . . . but don’t know it. After all, who hasn’t gossiped about a female coworker? Who hasn’t rolled her eyes in the presence of a woman she doesn’t like? Who hasn’t scanned another woman head to toe—which is just a nonverbal way of saying, “You’ve just been judged”? The authors provide invaluable advice to the more subtle ways of being mean—even if they’re not intended. With a workforce composed of a higher percentage of women than ever, workplace dynamics have changed. Crowley and Elster cover every conceivable scenario, providing critical advice on how to rise above the fray and move forward professionally. Mean Girls at Work is your map to dodging the mines and moving forward in today’s transformed workplace. Praise for Mean Girls at Work “An invaluable suit of armor for surviving nine to five!” —Leil Lowndes, bestselling author of How to Talk to Anyone “If you think the emotional cruelty of comedies like Mean Girls and Heathers doesn’t exist in the real world workplace, think again. In Mean Girls at Work, Katherine Crowley and Kathi Elster valuably chronicle female vs. female predators and offer solid defensive strategies.” —Ann Kreamer, author of It’s Always Personal: Navigating Emotion in the New Workplace “Whether you are in your twenties and just starting your professional career, your midcareer forties, when you are supposed to have figured it out already, or a woman in her fifties or sixties who’s seen it all—this book is a must-read. . . . The authors have finally given women the tools and the sound advice necessary to deal with . . . conflicts that keep us all from succeeding. . . . Carry this book with you to work every day!” —Carolyn Cassin, President, Michigan Women’s Foundation “A must-read for women of all ages in today’s workforce. This book offers what we all need to develop the capacities to endure this ever-changing workplace. We know it is all about relationships and you need the skills outlined in this book to survive and thrive when the Mean Girls attack.” —Kim Harrington, Coordinator, Professional Development and Training, Office of Human Resources, California State University, Sacramento

The Good Jobs Strategy

The Good Jobs Strategy
Author: Zeynep Ton
Publisher: Houghton Mifflin Harcourt
Total Pages: 245
Release: 2014
Genre: Business & Economics
ISBN: 0544114442

A research-backed clarion call to CEOs and managers, making the controversial case that good, well-paying jobs are not only good for workers and for society--they're good for business, too.

Work Smart Now

Work Smart Now
Author: Richard Polak
Publisher: Simon and Schuster
Total Pages: 176
Release: 2021-04-20
Genre: Business & Economics
ISBN: 1510759832

From one of the top HR specialists in the world comes this much-needed guide to help people maximize productivity and increase revenue. Whether it’s in corporate America or in our own living rooms, people are wasting time. From the minute we wake up and check our Facebook page or emails—before we even crawl out of bed—to late at night when we stay up longer than we should, watching our favorite show. There’s a precise moment that falls between working enough hours to be productive and working too many hours, yielding a diminishing marginal return. The difference between the person able to master this and most Americans that fail miserably at it is quality of life! If one continues to work past this moment, a negative return will ensue, and that negative return produces guilt. It lowers the amount of time for recreational activities and spending time with family. We’ve siloed productivity to our work life, however; the impact on our personal life is often loss. An alarming 39% of workers in high-tech companies believe they are depressed, as reported by PC Magazine in December 2018. 72% of people who have daily stress and anxiety say it interferes with their lives—anxiety and stress alone have reduced productivity by 56%. More than 80% of people have experienced some form of anxiety, stress, or depression in the workplace. People are spending more time at work than at home or with their loved ones; or, if they are at home, they are working. They are always “on.” As a result of this disparity, people are not fully living their lives. And the “work-life balance” marketed by some HR consulting firms and employers simply does not work. It’s all work and no life! Studies have also proven that when people are unhappy in their personal lives or careers, their productivity goes down and everything and everyone around them suffers. This causes a domino effect, which trickles into every area of their lives. Previous generations used to say, “Work harder,” but we’ve now learned we must “work smarter.” Polak has practiced and tested his methods in hundreds of opportunities and has been paid millions by the largest corporations in the world to share these tools. He feels that every individual and business should have these tools, and will share them with us here.

The Accidental Manager

The Accidental Manager
Author: Gary S. Topchik
Publisher: Amacom Books
Total Pages: 198
Release: 2004
Genre: Business & Economics
ISBN: 9780814471807

"This guide will transform you from an accidental manager into a successful one. Your job will become a bonus, instead of a burden, for you and your company as you learn how to: develop your staff members through training and delegation, listen actively to build trust and increase communication, give and receive useful feedback to keep projects on track, and create a motivational climate that makes you a popular boss and brings out the best in your people."--BOOK JACKET.

The Recognition Book

The Recognition Book
Author: Paul F. Warriner
Publisher: Lid Publishing
Total Pages: 0
Release: 2018-11-18
Genre: Career development
ISBN: 9781911498889

A powerful tool for anyone in employment, no matter what their field, The Recognition Book examines the traits, behaviors, and skills fundamental to doing an excellent job and demonstrates how to shine in today's competitive corporate world. Packed with case studies, practical tools, techniques, hints, and tips, the book is a useful reference guide for all. This unique and engaging book is essential reading for anyone wanting to stand out from the crowd and become the model employee. Whether you work for a multi-national or small business, whether you have just started your career or you're a seasoned executive, this guide will help you develop and hone all the attributes that make you invaluable to your employer.

The Customer Signs Your Paycheck

The Customer Signs Your Paycheck
Author: Frank Cooper
Publisher: McGraw Hill Professional
Total Pages: 237
Release: 2009-08-28
Genre: Business & Economics
ISBN: 0071635637

Positive Service Gets Positive Results—Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.

Get A Job In 30 Days Or Less: A Realistic Action Plan for Finding the Right Job Fast

Get A Job In 30 Days Or Less: A Realistic Action Plan for Finding the Right Job Fast
Author: Matthew J. DeLuca
Publisher: McGraw Hill Professional
Total Pages: 332
Release: 1999-08-17
Genre: Self-Help
ISBN: 9780071366748

The dynamic 30-day plan for finding and landing a great job. The job market is vibrant. Employee turnover is high. People seeking new challenges have no reason to delay. They can grab this savvy career guide and propel themselves quickly into the right job - whether they're starting out, moving up, or simply looking for a more comfortable fit. The bestselling author of Best Answers to the 201 Most Frequently Asked Interview Questions walks readers through a detailed, 30-day strategy for success that covers every step from targeting job goals to writing better resumes and giving better interviews. Daily and weekly checklists, to-do lists, exercises, and real-life examples help keep candidates on the fast track. An entire chapter devoted to cyber-searching shows how, where, and why to look for jobs online.

The Art of Caring Leadership

The Art of Caring Leadership
Author: Heather R Younger
Publisher: Berrett-Koehler Publishers
Total Pages: 241
Release: 2021-04-13
Genre: Business & Economics
ISBN: 1523092211

If your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace. Here's the thing: most leaders think of themselves as caring leaders, but not all of them act in alignment with what that means for employees. Leaders may not be able to identify the level of care they are extending to their employees, but all employees intuitively know whether their bosses or managers are caring for them. Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first. Genuinely caring for people means that you want to see them succeed for themselves, not just for what they can do for you, your team, or your organization. This book incorporates ten sections with breakout stories and interviews that outline the necessary steps to make all employees feel included and cared for, as well as a call to action for all leaders. Younger states that leaders who have the positive power to change the lives of those they lead shouldn't just want to care for them; they should see it as imperative for the success of their employees and their organization.