21st Century Business Customer Service Student Edition
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| Author | : Career Solutions Training Group |
| Publisher | : Cengage Learning |
| Total Pages | : 192 |
| Release | : 2010-01-08 |
| Genre | : Education |
| ISBN | : 9780538740289 |
The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to form one-semester or two-semester courses. The individual Learner Guides can also be used as enhancements to more traditional business courses or to tailor new courses to meet emerging needs. The design and content of each Learner Guide in the 21ST CENTURY BUSINESS SERIES is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st skills while enabling innovative learning methods that integrate the use of supportive technology and creative problem solving approaches in today's business world. The CUSTOMER SERVICE LEARNER GUIDE includes information on customer service skills needed to succeed such as problem solving, time management, listening, and stress management. Also incorporated into the Learner Guide is the importance of being able to communicate using new technology and how it affects the role of customer service. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
| Author | : Robert T. Kiyosaki |
| Publisher | : |
| Total Pages | : 144 |
| Release | : 2019-10-22 |
| Genre | : |
| ISBN | : 9781612680637 |
In The Business of the 21st Century, Robert Kiyosaki explains the revolutionary business of network marketing in the context of what makes any business a success in any economic situation. This book lends credibility to multilevel marketing business, and justifies why it is an ideal avenue through which to learn basic business and sales skills... and earn money.
| Author | : David T. Cadden |
| Publisher | : |
| Total Pages | : 338 |
| Release | : 201? |
| Genre | : Small business |
| ISBN | : 9781453345542 |
| Author | : Robert W. Lucas |
| Publisher | : |
| Total Pages | : 416 |
| Release | : 2005 |
| Genre | : Customer services |
| ISBN | : 9780071112925 |
This book features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
| Author | : Robert A Ristau |
| Publisher | : Cengage Learning |
| Total Pages | : 192 |
| Release | : 2010-02-18 |
| Genre | : Business & Economics |
| ISBN | : 9780538740661 |
The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to form one-semester or two-semester courses. The individual Learner Guides can also be used as enhancements to more traditional business courses or to tailor new courses to meet emerging needs. The design and content of each Learner Guide in the 21ST CENTURY BUSINESS SERIES is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st skills while enabling innovative learning methods that integrate the use of supportive technology and creative problem solving approaches in today's business world. The Introduction to Business Learner Guide covers today's most relevant business topics such as how business has been affected by the global economic crisis and recovery as well as global environmental issues. The roles of marketing and human resources management are also incorporated into this Learner Guide. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
| Author | : Paul Edwards |
| Publisher | : TarcherPerigee |
| Total Pages | : 676 |
| Release | : 1999-09-13 |
| Genre | : Business & Economics |
| ISBN | : 9780874779738 |
This invaluable guide provides comprehensive profiles of more than one hundred hot new businesses that promise the top opportunities for small-business people in the future. Paul and Sarah Edwards explore the best opportunities for self-employment in the next century--ranging from being a business-network organizer to running a transcript-digesting service--and provide expert, step-by-step advice on:? the skills and knowledge needed to startup;? the start-up costs, pricing, and potential earning;? the best ways to get new business;? the advantages and disadvantages of each business; ? the hands-on advice of those already in the field.In addition to the nearly one hundred businesses profiled, an expanded section on "The Best of the Rest" explores dozens of additional top businesses to watch for. The Best Home Businesses for the 21st Century is the smartest, most complete book available for anyone looking for right ways to make it on their own.
| Author | : Howard Thomas |
| Publisher | : Cambridge University Press |
| Total Pages | : 295 |
| Release | : 2013-07-18 |
| Genre | : Business & Economics |
| ISBN | : 1107013801 |
Three world experts share their insights on designing the business school of the future, and how to make it work.
| Author | : Jun Xu |
| Publisher | : World Scientific |
| Total Pages | : 411 |
| Release | : 2021-02-04 |
| Genre | : Computers |
| ISBN | : 9811231850 |
In the world of internet, wide adoption of computing devices dramatically reduces storage costs with easy access to huge amount of data, thus posing benefits and challenges to e-business amongst organizations.This unique compendium covers current status and practices of e-business among organizations, their challenges and future directions. It also includes studies of different perspectives and markets of e-business.The must-have volume will be a good reference text for professionals and organizations who are updating their e-business knowledge/skills and planning their e-business initiatives.
| Author | : Alberta Thrash |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2017-07-30 |
| Genre | : |
| ISBN | : 9781524937232 |
Examines some of the obvious and not so obvious tools individuals can use to build a successful business career. The publication is divided into fourteen easy-to-read Chapters with hands-on exercises that the reader can use throughout their career.
| Author | : Cary L. Cooper |
| Publisher | : OUP Oxford |
| Total Pages | : 375 |
| Release | : 2005-01-01 |
| Genre | : Business & Economics |
| ISBN | : 9780199263363 |
Management academics and practitioners give their views on the fast moving global economy in which organizations are desperate to ensure effective leadership from their managers and executives. This book reflects on future trends for business and management.
