Total Quality Management in Human Service Organizations

Total Quality Management in Human Service Organizations
Author: Lawrence L. Martin
Publisher: SAGE
Total Pages: 124
Release: 1993-09-10
Genre: Business & Economics
ISBN: 9780803949508

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.